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Bill Deavering

Shop Manager
Bill has over 30 years automotive experience, and runs a tight ship that is focused on the customer experience.
Calificación General
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(25 reviews)
72

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2023
10
Great Service
Great team are always there when I need them. I highly recommend them.
Mark C. de Demo - Plus/Premium respondió el 06/15/2023 07:11 AM

Thank you, Mark, for your kind words and for taking the time to review us. We're glad to have been of service and appreciate your business. We strive to deliver the best experience for all of our customers and we're glad that you've had a great experience with us.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2023
10
Mark took care of me, thanks!
They are on it!

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/01/2023
5
Could have been better.
They usually do pretty well, but this time the customer service level was lower than I'm used to. Willing to give them another try, we will see.
Mark C. de Demo - Plus/Premium respondió el 06/02/2023 12:04 PM

Thank you, Mark, for taking the time to leave us a review. We're sorry to hear your recent experience wasn't up to our usual standards. We value feedback and strive to ensure our customers always receive the best experience possible. We look forward to seeing you again and restoring your faith in us.

Empleados con los que trabajó

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2023
10
Took care of me
They took care of it right away.
Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2023
10
Always awesome, all the time.
I have been bringing my Bronco here for service for 12 years. Rob and his team have always treated me right. Thanks all!

MC
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Mark C.
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2023
10
Took care of me
They took care of it right away.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/23/2023
0
So disappointed
They usually do great work but this last time Bill was quite rude and they over charged me what I was quoted. I am waiting to hear back from them.
Mark C. de Demo - Plus/Premium respondió el 05/24/2023 07:42 AM

We apologize for your experience with us, Mark. We strive to provide both excellent service and accurate quotes to all our customers and we regret that this was not your experience. We are looking into the matter and will be in contact shortly.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/23/2023
0
Paint was damaged
Got the car back late, and dirty, and the paint was scratched on my mirror. I sure hope they do better next time. Pretty sad experience
Mark C. de Demo - Plus/Premium respondió el 05/23/2023 09:52 AM

Mark, we apologize for the delay and for the condition of the car upon returning to you. We take pride in our services and the level of detail we apply to each vehicle, and we are disappointed that your experience did not meet our standards. We will make sure to take appropriate action so that this does not occur in the future. Will give you a call right away.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2023
10
Awesome service
John was great keeping the kids happy, and service is awesome as always.
Mark C. de Demo - Plus/Premium respondió el 05/23/2023 09:49 AM

Thanks so much for the amazing review Mark! We are so glad that John was able to make your experience with us a positive one. We strive to ensure that all of our customers have the best experience possible and we are delighted that we achieved that for you.

John W. de Demo - Plus/Premium respondió el 05/23/2023 09:51 AM

Our staff are kid friendly

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2023
10
Highly recommend
Bill and his team are always great at taking care of us. Have been bringing my Bronco here for years, and they always treat it like it's their own. Highly recommend.
Michael N. de Demo - Plus/Premium respondió el 04/21/2023 11:56 AM

Thank you so much for your kind words, Mark! We are so glad to hear that you have been bringing your Bronco to us for years and that we have been able to take care of it. We appreciate your business and look forward to seeing you again soon.

Empleados con los que trabajó

MC
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Mark C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2023
10
Awesome Experience
Love these guys.
Mark C. de Demo - Plus/Premium respondió el 04/21/2023 07:20 AM

Thank you so much for your kind words, Mark! We really appreciate your business and are glad you enjoyed our services.

Empleados con los que trabajó

DC
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Douglas C.
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/09/2022
9
Reached out right away to solve the issue.
Thanks for showing you cared about an unhappy customer
Empleados con los que trabajó

SB
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Scott B.
Poway, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2021
cliente verificadoCliente Verificado
10
Great service
Bill makes sure my car is fixed right, on time, the first time.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.