RB

RICK BERTILLO

St. Charles Hyundai

Calificación General

4.7

(16 reviews)

49

Reseñas de RICK BERTILLO

BS

Brenden S.

Saint Charles, MO

2019 Hyundai Veloster

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

5

Categoría: Service

Careful of the up-sell

Good service but they can run up a bill on those who don’t know any better. My son (who should know better but didn’t) got a scheduled oil change and allowed the service writer to up-sell the service totaling in excess of $700.00. Brake fluids, engine flush, …… 2019 Veloster with approximately 40k miles.

You have been warned.

JOSHUA H. de St. Charles Hyundai respondió el 03/31/2022 06:25 AM

Thank you for taking the time to fill out the survey. I would really like to speak to you in detail regarding your sons last visit. If you could give me a call or email me so we can discuss this I would really appreciate it.

thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó

Cliente verificado

Swansea, IL

2020 Hyundai Tucson

ReScore Reseña™

03/29/2022

Cliente Verificado

5

Categoría: Service

Rescore!!

I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!

Empleados con los que trabajó

Cliente verificado

Wentzville, MO

2022 Hyundai Sonata

03/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

6

Categoría: Service

Poor first impression

Lack of acknowledgement from the very beginning really derailed this experience. I stepped out of my vehicle and waited over 2 minutes in front of 3 associates behind desks to even acknowledge me. And the first person to acknowledge me simply said that one of the advisors would be eventually with me. It felt like the advisors ignored me for 5 minutes or longer (they left their desks to go to the shop- again without any acknowledgement) before coming back to greet me.

I was offered a shuttle service and Josh personally drove me back and forth. He was very professional, courteous and sincere.

Unfortunately, when I received my vehicle back, I felt disappointed as it wasn’t even vacuumed- I guess I expected too much.

Empleados con los que trabajó

VL

Vicky L.

Union, MO

2022 Hyundai Sonata

03/24/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent service

Excellent service… The technician that helped me was awesome…

Empleados con los que trabajó

Cliente verificado

Bridgeton, MO

2020 Hyundai Elantra

03/21/2022

Tipo de Servicio: Maintenance

Cliente Verificado

5

Categoría: Service

good experience

excellent treatment, very professional

Empleados con los que trabajó

JE

James E.

Troy, MO

2021 Hyundai Santa Fe

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent Service

These guys from check in and finish is great

Empleados con los que trabajó

Cliente verificado

Swansea, IL

2020 Hyundai Tucson

ReScore Reseña™

03/29/2022

Cliente Verificado

5

Categoría: Service

Rescore!!

I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!

Reseña Original

03/12/2022

Tipo de Servicio: Maintenance

5

Categoría: Service

Good. Cust Serv...Just need more help

Rich was nice patient and very helpful. There needs to be a lot of fine tuning and paying attention to detail when it comes to the maintenance quality on servicing vehicles. Since Covid things have slipped a lot. But overall, I think the front line team do the best they can with what they have.

RICK B. de St. Charles Hyundai respondió el 03/29/2022 10:36 AM

Thank you for taking the time out of your day to complete this questionnaire. We highly appreciate it.

We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further

Empleados con los que trabajó

DH

Donald H.

Imperial, MO

2022 Hyundai Tucson

03/08/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great dealership

It’s our first Hyundai. So far the sales and service side have met or exceeded every expectation.

Empleados con los que trabajó

CR

Charles R.

Saint Charles, MO

2020 Hyundai Accent

02/24/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Simple Easy Car Buying and Care

Bought my first car here and they made it super simple and easy. Within a few hours I was on the road. I come back every time my car is due for service, and they have done exceptional work to make sure it’s taken care of and will last for years to come. Staff are always wonderful and work hard.

Empleados con los que trabajó

JD

James D.

O'Fallon, MO

2021 Hyundai Tucson

02/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Sales and service both excellent

In the past year I have purchased two Hyundai Tucson’s from St Charles Hyundai. The sales team is easy to deal with as is the service department. I’ve only needed routine oil changes so far and they always get me in and out quickly. Special thanks to Andreas in sales and Rick in service for a great experience in both your departments.

Empleados con los que trabajó

Cliente verificado

O Fallon, MO

2018 Hyundai Sonata

02/08/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good service.

Will go back. Satisfied with service.

Empleados con los que trabajó

TF

Tara F.

O Fallon, MO

2017 Hyundai Sonata

01/27/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

3am appointment

I only had one problem, I got a text message saying I missed my appointment for 3am. Umm not open at 3am. Lol I also didn’t get a sticker saying when my next oil change is.

Empleados con los que trabajó

WP

William P.

O'Fallon, MO

2020 Hyundai Santa Fe

01/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

We've been using their serice since 2008 on our two Santa Fe's. Won't go anywhere else.

Empleados con los que trabajó

Cliente verificado

Saint Louis, MO

2017 Hyundai Azera

01/21/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service before road trip

I always receive exceptional service. My yearly trip is no exception. Every aspect is addressed so I can feel comfortable driving 1000 miles without any unforseen problems.

Empleados con los que trabajó

Cliente verificado

O'Fallon, MO

2020 Hyundai Sonata

ReScore Reseña™

01/03/2022

Cliente Verificado

10

Categoría: Service

Thank you Service Team!

The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!

Empleados con los que trabajó

JP

James P.

Weldon Spring, MO

2020 Hyundai Tucson

ReScore Reseña™

12/21/2021

Cliente Verificado

10

Categoría: Service

Overall good service from service writer Rick!

Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.

Empleados con los que trabajó

Cliente verificado

Maryland Heights, MO

2019 Hyundai Elantra

12/19/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent experience

Work was done as explained and completed timely.

Empleados con los que trabajó

JP

James P.

Weldon Spring, MO

2020 Hyundai Tucson

ReScore Reseña™

12/21/2021

Cliente Verificado

10

Categoría: Service

Overall good service from service writer Rick!

Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.

Reseña Original

12/09/2021

Tipo de Servicio: Repair

7

Categoría: Service

Average

Work was finally performed after an additional explanation of the possible symptoms by me. I pretty much had to diagnose the problem before they would work on the vehicle since the warranty wouldn’t pay for time to investigate. The repairs only lasted 3 days then reappeared.

JOSHUA H. de St. Charles Hyundai respondió el 12/13/2021 09:07 AM

Thank you for the time on the phone today. Thank you for taking the time to fill out the survey. Your experience is very important to us. We will continue to try and give you a 5 star experience on every visit and we look forward to helping you with all of your future automotive needs.

thank you,
Rick Bertillo
Service Advisor

Empleados con los que trabajó

Cliente verificado

O'Fallon, MO

2020 Hyundai Sonata

ReScore Reseña™

01/03/2022

Cliente Verificado

10

Categoría: Service

Thank you Service Team!

The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!

Reseña Original

12/01/2021

Tipo de Servicio: Repair

8

Categoría: Service

Love my Sonata

Friendly Service department and didn’t have a long wait while my vehicle was being serviced.

RICK B. de St. Charles Hyundai respondió el 01/03/2022 10:31 AM

Thank You

Empleados con los que trabajó

Mostrando todos 19 Reseña

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

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