Reseñas de Ricardo Garcia

Richard M.

Scottsdale, AZ

2018 Hyundai Santa Fe S

01/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Fast, convenient and super friendly 5 stars.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/14/2019 07:50 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Phillip M.

Scottsdale, AZ

2013 Hyundai Sonata

01/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Earnhardt is unique among car dealers

They take customer service seriously. If they were a restaurant, they could live on the tips alone.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/11/2019 09:10 AM

Thank you for the wonderful review.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Margaret B.

Scottsdale, AZ

2017 Hyundai Elantra

01/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly, knowledgeable service advisor

Comfortable, clean waiting area

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/11/2019 09:19 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Beth C.

Cave Creek, AZ

2017 Hyundai Accent

01/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Ricardo Garcia is the best service advisor ever!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/11/2019 09:18 AM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Albert W.

Oak Island, NC

2017 Hyundai Tucson

01/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Everyone was friendly and professional. The work was completed in a timely manner and was well performed.

I was travelling and will return to Earnhardt Hyundai, if I need service the next time I'm in Scottsdale. I'm happy to spread the word about the excellent service that I received

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/09/2019 03:27 PM

Thank you for the excellent review and recommendation here and on Googlee+.

We are glad we were able to help during your visit and if you're ever back this way again and we can help, you can count on us to be here for you.

Safe travels.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Theresa K.

Scottsdale, AZ

2018 Hyundai Elantra

01/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Damaged Steering Wheel -- Blamed it on "Sun Damage"

This dealership has overall been very friendly and provides good amenities for those waiting for their vehicle to be serviced. I brought my Elantra in for a routine oil change and waited the usual hour and a half. Upon completion I was given the keys back to my vehicle--nothing new here, but after I took it out to the road I noticed there was a long and noticeable scratch on the steering wheel, under left-hand side. This is the side that the driver gets in and out on. I know for a fact that it was not there when I brought the vehicle in, and the service rep told me that it was "sun damage" (we live in Phoenix, AZ) and that I probably only noticed it after the service. He did not note anything down but promised to replace it under warranty when I come in for my next service. I will keep this in mind and expect the replacement next service, however if it does not happen I will update this review.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/08/2019 07:48 AM

Thank you for the positive comments in your review.

Ricardo Garcia your advisor did note your file that following service there was a concern with damage to the steering wheel that he intended to address for you.

Obviously it would never our intention to damage a vehicle in our care. If we had been aware of ithe damge we would have wanted to address it immediately up front. We're sorry you discovered only after you had picked up but know that we're here for you and we'll make it right.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cory P.

Scottsdale, AZ

2012 Hyundai Sonata

01/05/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service

Ricardo provided excellent service. My vehicle was ready earlier than he anticipated as well.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/07/2019 07:47 AM

Thank you for teh excellent review.

It is our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Mark A.

Scottsdale, AZ

2017 Hyundai Santa Fe S

01/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

no comment

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/05/2019 10:18 AM

Thank you for the 5-star review.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Sarah T.

Phoenix, AZ

2013 Hyundai Genesis Co

01/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best Dealership

Full of the best people :-)

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/03/2019 02:52 PM

Thank you for the wonderful review and recommendation.

When you're here, you're family. We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2018 Hyundai Elantra

01/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Staff

The staff was very helpful and kept me informed as to what was needed and going on with my car.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/03/2019 07:38 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Viola L.

Mesa, AZ

2017 Hyundai Elantra

01/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people

Carlos is the best , by far of all the automobiles I have opened he listens.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/02/2019 08:15 AM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

William M.

Scottsdale, AZ

2007 Hyundai Santa Fe

12/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Maintenance service is well done here, but requires planning.

The way Earnhardt Hyundai North Scottsdale provides service is just amazing. They explain everything ahead of time and then call if they discover anything that might need immediate attention. They explain the invoice in detail and go over future items that you need to pay attention to. My only problem is trying to get an appointment on short notice...not easy! I understand why. You are very good at what you do, so you are booked up pretty solid a few days and sometimes a week or more. But, it's worth the wait for sure! Great job!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/02/2019 08:36 AM

Thank you for the amazing review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and if you cannot get a hold of Ricardo when you call him direct, you are more than welcome to ask for me. Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Christian S.

Phoenix, AZ

2008 Hyundai Sonata

12/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

GREAT SERVICE!!!

Thanks to all Hyundai team and special thank to Ricardo for his support and knowledge.

Thanks
Christian Schaeffer

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/31/2018 08:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Benjamin D.

Scottsdale, AZ

2015 Hyundai Sonata

12/28/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Ricardo our service advisor is excellent. And we always enjoy seeing Tony Femiano and his wonderful personality, he always o above and beyond to help us!!!

I am not sure you got the remaing sentence about Tony, he always goes above and beyond to help us, he is a great asset to your Company !!!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/31/2018 08:08 AM

Thank you for the excellent review and recommendation for Ricardo and Tony.

We are very happy to be your Hyundai dealer and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

James P.

Rio Verde, AZ

2016 Hyundai Equus

12/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Poor cleaning

Service was good as usual, but the widows were made greasy with a rag. The was wash and interior cleaning was poorly done.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/27/2018 07:38 AM

Thank you for the feedback, we're sorry the wash was subpar this visit.

Ricardo will reach out to you directly to schedule to make this right. Thank you for choosing us and we are truly sorry we let you down this visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

William F.

Scottsdale, AZ

2017 Hyundai Sonata Hyb

12/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Happy Customer

At this dealership I am treated as if I were part of a family.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/27/2018 07:43 AM

Thank you for the great review.

When you're here, you are family. We are happy to be your Hyundai dealer and we look forward to seeing you and your Hybrid again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Cliente verificado

Scottsdale, AZ

2016 Hyundai Accent

12/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Service was excellent. Ricardo Garcia was the reason I use your service. My only negative was that Earnhardt Hyundai North Scottsdale held their Christmas Party during business hours. It was annoying. When the party was over, the employee tables removed & they had food leftover they could have invited customers waiting for service. Of course the employees would have first crack at the leftovers, but after that why not invite customers. I'm just saying.....

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/27/2018 07:47 AM

Thank you for the amazing review and recommendation for Ricardo Garcia.

We are sorry you felt left out during our holiday party, we would have been happy to have you help us out with the food. Be sure to ask Ricardo next visit, we'll be happy to take you to lunch on us during your stay.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

David W.

Scottsdale, AZ

2012 Hyundai Sonata

12/18/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

review

all good

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/20/2018 07:28 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Stephen N.

Scottsdale, AZ

2011 Hyundai Sonata

12/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service

Am always please with the customer service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/20/2018 07:33 AM

Thank you for the great review and Facebook post.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

Lisa C.

Phoenix, AZ

2017 Hyundai Santa Fe S

12/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Happy Customer!

Superior staff and service! I love this dealership!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/20/2018 07:48 AM

Thank you for the wonderful review - we love it!

We are so happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Ricardo Garcia

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