NORM ROSEN

Thank you Michael.

We know you come a long way to see us here and we appreciate your loyalty over the years with both your Hyundai and your non-Hyundai vehicles.  We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern

Service Manager

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the great review.

We are glad to be your Veracruz dealer and we look forward to serving you again.

Michael Southern
Service Manager

Seems like none of this can be blank...

Those 5-stars definitely aren't blank though and we thank you for them. 

Michael Southern
Service Manager

Thank you for the great review.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the positive review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

When you're here, you're family.

Thank you for the great review and we look forward to the next reunion.

Michael Southern
Service Manager

Overall, we love that you love us!

Thank you for the great review and we are very very happy that you choose us for servicing your Hyundai.

Michael Southern
Service Manager

Thank you Harris for the great review.

We are very glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you Phyllis.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Joan for the 5-star review.

We are glad to be your dealer.  When you're here, you're family.  We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

Thank you Mike.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Nancy.

We are glad Norm took great care of you and your car.  Thank you for choosing us for service and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Bruce.

We're glad we could help where others did not.  We know you come a long way to see us and we plan to keep being worth the trip.  Thank you for the great review and recommendation and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the feedback.

Your Equus is a special vehicle and only specially trained technicians are qualified to do any repairs on them.  Based on the nature and number of the repairs, we would expect this to be an extended repair visit. 

If you had concerns following your service, we would have been happy to address them in a less public way.  Unfortunately since you purchased the vehicle used from a non-Hyundai dealer, we do not have the option to extend the Equus concierge or At Your Service benefits.  If you choose not to return for the specially ordered parts we ordered for your car we wll send them to another dealer of your choice.

We are sorry this visit did not meet your expectations, however with the variety of concerns you brought us, having the vehicle inspected and leave the same day was reasonable.  Had we been able to do the map update for you it would have required an additional 3-4 hours.  MapNSoft has only very recently stopped selling v9.5 in preparation for v10 to be released.  Although we could have installed v9.5 during your visit, MapNSoft would not provide an access code for outdated software at this time.

Michael Southern
Service Manager 

Thank you for the positive review despite the extra time to finish your vehicle.

Generally our Car Care Express oil changes take just about 1 hour, if we were exceptionally busy in the shop and in our wash it can push a little beyond that, but 2 hours is well passed what any of us expect.

We've added a note and we will try to expedite your vehicle next visit, we do appreciate the recommendation and we look foward to making this up to you next visit.

Michael Southern
Service Manager

Thank you Meyer.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Joseph for the great review.

We are glad our team was able to pin down your buzz and resolve it, sometimes those small noises are tricky.  We are very happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you for the great review.

We have been glad to be your Hyundai dealer for each of your Hyundai vehicles.  We look forward to seeing you again next visit.

Michael Southern
Service Manager