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NORM ROSEN

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1373 reviews)
74

SH
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Sondra H.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff, great service
Had my oil changed and tires rotated. Got in right on time. Called me a couple of hours later to let me know it was ready to go. Even washed it! Great place.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/29/2016 03:54 PM

Thank you Sondra.

We appreciate the glowing review.  We are so happy to be your Hyundai dealer and we look forward to seeing you and your Santa Fe again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

TV
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Tamara V.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent company
Norm was great, and prompt! I am currently going through Chapman Hyundai and I regret that. Earnhardt is way better and the customer service they provide is a breath of fresh air!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/29/2016 03:51 PM

Thank you Tamara.

We are glad that Norm was excellent for you and we're here for you whenever you need us.

Michael Southern
Service Manager

Empleados con los que trabajó

BB
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BARBARA B.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very profesional
yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/27/2016 07:23 PM

Thank you Barbara.

We are very glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

HK
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Hamid K.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service
Gave me a loaner since there was a recall
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/27/2016 11:30 AM

Thank you for the 5-star review.

We're glad we were able to help address the recall while your car was here.  We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

TL
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Teilo L.
Chandler, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/27/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It was faster than I expected
It is complacent
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/27/2016 11:29 AM

Thank you for the positive review.

Faster than you expected is certainly better than slower than you expected.  We appreciate your business and we look forward to seeing you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JJ
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Jean J.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service,friendly atmosphere
Trustful.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/24/2016 11:14 PM

Thank you Jean.

We are lucky to have great cars and great customers.  It is our pleasure to be your Hyundai dealer and we look forward to serving you for many years and miles to come 

Michael Southern
Service Manager

Empleados con los que trabajó

BB
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fantastic service crew
I wouldn't take my Veloster to any other dealership.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/22/2016 07:39 PM

Thank you Brian.

We appreciate the recommendation and we look forward to seeing you and your Vitamin C Veloster for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

KP
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Kay P.
Tempe, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Customer Service!
I am able to see the same Service Person each time I come, and I really appreciate that! Norm is the best!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/22/2016 08:21 AM

Thank you Kay.

We encourage all of our customers to build a relationship with one advisor, we are glad you have enjoyed working with Norm.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
Best
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/21/2016 11:06 PM

We are lucky to have the best and amazing customers too.

Thank you for the great review, we look forward to seeing you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DM
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Diane M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thanks for the quick service
Excellent service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/20/2016 11:19 AM

Thank you Diane.

We are glad to be your Hyundai dealer.  Great review, and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

TV
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Tena V.
Scottsdale, AZ
2014 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Norm did a great job getting me out of there as soon as possible.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/19/2016 09:26 PM

Thank you Tena.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service department
employees are efficient, cordial, and honest about time and necessary work. the dealership is clean, comfortable and accomadating while waiting for service completion.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/19/2016 11:59 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

RJ
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Rae J.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
thank you
ON time. easy, friendly
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/19/2016 11:12 AM

Thank you Rae.

We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with an easy and comfortable service experience. Your feedback is a testimony that our dedication has really paid off. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your Hybrid.

Michael Southern
Service Manager

Empleados con los que trabajó

SS
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SUSAN S.
2015 Hyundai Genesis Co
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Average
Yes, the car is amazing.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/14/2016 03:36 PM

Thank you Susan.

We appreciate the opportunity to make up for your underwhelming first visit and we are going to come up with a final solution for you.  Thank you for taking the time to share your concerns with me today and we do look forward to helping you better in the future.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
clean, well appointed, delicious popcorn, friendly crew
timely and well done service, comfortable waiting area
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/12/2016 10:12 PM

Thank you for the great review.

We are glad you enjoyed our service and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

SK
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San K.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service Department & Agent
The service was great as always. Highly recommended.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/12/2016 02:21 PM

Thank you San.

We have been happy to be your service center and we're glad you enjoy working with Norm.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

TN
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TRISH/JOHN N.
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Ladyzin
I love the dealership and everyone that works there makes it a pleasurable experience
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/12/2016 09:17 AM

Thank you for the great review.

We are very glad to be your Hyundai dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

RA
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Raymond A.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always Great Service
The service is fast and efficient and a car wash too. We appreciate the personalized service from Norm.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/12/2016 07:43 AM

Thank you Raymond.

It has been our pleasure to be your family's dealership.  Thank you for the great review and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

MT
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Michael T.
Scottsdale, AZ
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
could be better for first visit
Be sure to not come to pick up your car if you are crunched for time like being on your lunch break unless you know for sure your rep is there. I was told to wait until he got back which was 22 minutes in waiting and I finally asked for a manager. The guy sitting there did just that-he sat there and would not assist me.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/12/2016 07:42 AM

Thank you Michael for the feedback.

When you scheduled your appointment online you chose the advisor you worked with.  Most of our customers choose to work with one advisor throughout thier ownership so there is one person who understands their vehicle and needs.  I am sure if we know when you are coming to pick up your vehicle we can better accomodate you but whent the appointment was set online, the indication was that you would pick it up at the end of the day.  Again, truly sorry and under most circumstances it does not take so long to pick up y our vehicle after service.

You noted that we did not address a 'recall' and that you need to come back.  There are no open recalls on your vehicle.  You can always call us to ask or check www.safercar.gov for more information.

Again, we are sorry for the break down in communication of when you intended to pick up the vehicle, this was a simple visit and in the future if you let our advisor know that you will be in a hurry when you pick up, we can make arrangments for payment by phone or at the time of drop off to expedite your pick up times.


Michael Southern
Service Manager

Empleados con los que trabajó

SJ
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Sidney J.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Norm Rosen
Norm Rosen
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/11/2016 04:02 PM

Thank you Sidney.

We're glad you like working with Norm.  Thank you for choosing us to serving your Santa Fe and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.