NORM ROSEN

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1373 reviews)

74

Reseñas de NORM ROSEN

LG

Leonard G.

Scottsdale, AZ

2014 Hyundai Azera

02/02/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

My best service experience EVER!

From the moment of my initial phone call to the service department, to when I got my car back, I experienced the best overall service ever. My problem was handled with professionalism, courtesy, and knowledge. I believe hat Mr. Norm Rosen in service, went above and beyond to assist me. I will never bring my two (2) Azeras anywhere else for any type of service. THANK YOU!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/02/2017 02:07 PM

Thank you for the wonderful review.

What a pleasure it is to be your dealer for both of your Azeras. You're in very good hands with Norm and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Phoenix, AZ

2013 Hyundai Sonata

02/02/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service!

The service team at Earnhardt Hyundai is always fantastic.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/02/2017 02:04 PM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Mesa, AZ

2016 Hyundai Accent

01/31/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great experience

Norm is fantastic!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/01/2017 07:07 AM

Thank you for the great review and endorsement for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2012 Hyundai Sonata

01/29/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Thanks

Thanks

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/29/2017 09:59 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

NG

Nancy G.

2012 Hyundai Santa Fe

01/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service at a wonderful dealership

This company knows how to satisfy its customers by creating a warm and inviting space to wait for auto service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/27/2017 11:04 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PB

Philip B.

Scottsdale, AZ

2014 Hyundai Azera

01/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great service, cordial service personnel

outstanding experience

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/27/2017 11:06 AM

Thank you for the great review.

We are happy to be your Azera dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

CL

Christa L.

Fountain Hills, AZ

2015 Hyundai Sonata

01/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change

Very friendly and helpful.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/25/2017 07:30 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RG

Robert G.

Scottsdale, AZ

2013 Hyundai Genesis

01/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service but Warranty issues

The service is always great but needing a new transmission after only 40,000 miles is unacceptable. It makes me question my interest in a new Genesis G 90.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/23/2017 05:56 PM

Thank you for the 5-star review.

Unfortuante to have replace a transmission so soon, fortunate that the 10 year, 100,000 mile warranty covers this item and more. We have been happy to be your family's dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2014 Hyundai Santa Fe S

01/23/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service.

Good service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/23/2017 06:01 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

SV

Sarah V.

Cave Creek, AZ

2013 Hyundai Santa Fe

01/23/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

No transparency for maintenance/very foggy details

I came to this Hyundai Service center because my Malfunction Indicator Lamp (MIL) came on and I was getting close to the recommended 37,500 mi. check up time (36,699mi). I was told my engine air filter was dirty, needed a 3 way fuel system service, and would have to come back(or wait 3 hours) to have my 30.000mi service done. Huh? But I had that done the last time my MIL light went on-at 28,331mi. Apparently not. They DID NOT take care of it! THEY DIDN'T DO ANY OF THE RECOMMENDED SERVICE LISTED ON MY MAINTENANCE LOG! (Oil and filter change only) I didn't have these problems at the Hyundai Service Center in Philadelphia.

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/23/2017 06:08 PM

Thank you for the feedback.

I am sure Doug Biarko will make sure everything is resolved for you. While your warranty covers repairs for defects in workmanship,or materials maintenance items are the responsibility of the owner. We're here for you and we will always try to recommend appropriate services whenever you visit. Since the 30,000 mile service is the first major service for your Santa Fe we wouldn't want to do it too early or too late.

We will trust Doug to clarify everything for you and if you ever have a question in the future please ask us right away.

Michael Southern
Service Manager

Empleados con los que trabajó

RA

Ryan A.

Phoenix, AZ

2012 Hyundai Sonata

01/23/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and easy

Always great service. No complaints here.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/23/2017 05:58 PM

Thank you Ryan.

We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2010 Hyundai Santa Fe

01/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service. Honest and easy

Quick, easy and always do a good job

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/22/2017 10:43 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

MD

Mark D.

Phoenix, AZ

2011 Hyundai Genesis Co

01/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

EXCELLENT SERVICE

From the moment I drove up service was prompt and of the the highest quality, Norm, my service advisor, was knowledgeable and answered all of my questions, Zach , the Technician did a fine job with my geni coup and the car was cleaned very well. Mike, the Service Director, checked on me, he has a great team working for him. I would highly recommend Earnhardt Hyundai North Scottsdale Service, Mike, Norm and the whole team to anyone.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/22/2017 11:32 AM

Thank you for the great review and recommendation for all our our team members.

When you're here, you're family and we look forward to serving you again for all the years and miles ahead. You are the foundation of our success and we appreciate all of your loyalty over the years.

Michael Southern
Service Manager

Empleados con los que trabajó

KP

Kay P.

Tempe, AZ

2012 Hyundai Tucson

01/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Customer Service

Serviceman Norm is the best!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/21/2017 07:48 AM

Thank you for the great review Kay and the great recommendation for Norm Rosen your advisor.

We are very happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

C

C.

Scottsdale, AZ

2016 Hyundai Genesis

01/19/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Over expectations on all counts

Very pleased not only with car but equally with the dealership which services it

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/19/2017 06:13 PM

Thank you for the great review.

We are pleased to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2012 Hyundai Sonata

01/17/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Clean and pleasant!

I WOULD RECOMMEND THIS "BUSINESS" TO A FRIEND!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/17/2017 06:32 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and even though you drive so little and you need us so seldom, we look forward to seeing you again next visit and if you need us at any time in between, just let us know.

Michael Southern
Service Manager

Empleados con los que trabajó

RH

ROBERT/GAIL H.

2013 Hyundai Azera

01/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

service satisfaction

See comments

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/16/2017 01:26 PM

Thank you for the great review.

We are very happy to be your Hyundai dealer and we look forward to seeing you and your Azera again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

LV

LAURIE V.

2015 Hyundai Veloster

01/15/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Professionalism

I did this already last week.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/16/2017 06:40 AM

Thank you for doing yet another survey, we really appreciate.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

2015 Hyundai Sonata

01/14/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Proud Hyundai Owner!

Great service and friendly staff!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/16/2017 06:40 AM

Proud Hyundai dealer, thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2008 Hyundai Elantra

01/13/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Friendly service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/13/2017 10:24 AM

Thank you for the perfect review.

We are very happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

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