NORM ROSEN

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1373 reviews)

74

Reseñas de NORM ROSEN

WD

William D.

Cave Creek, AZ

2012 Hyundai Azera

04/16/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Positive Service Experience

An exceptional service experience at every visit. They have turned getting your car serviced from a “root canal without drugs” into something that feels like “getting well again” ! If you want to feel better about your Hyundai car purchase , get your car serviced here next time! The coffee is hot, the bagels and fruit cups freas, the Internet awesome and the service “advice” honest. What more could a car owner want?

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/16/2018 08:51 AM

Thank you for the wonderful review.

We've always avoided the "root canal without drugs" approach to service. We want you comfortable and confident in the advice we give, the work we do, and the car you drive.

It is our pleasure to be your Azera dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

GM

George M.

Cave Creek, AZ

2017 Hyundai Santa Fe S

04/15/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Staff

My service advisor was excellent

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/16/2018 08:48 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2014 Hyundai Santa Fe S

04/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick Service, Money Saving Suggestions

Thanks for the speedy service and for saving me money with a coupon! I appreciate it!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/14/2018 08:54 AM

Thank you for the great review.

We are happy you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

DC

Donald C.

Cave Creek, AZ

2017 Hyundai Santa Fe

04/12/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Time well spent

Friendly , timely, competent service was experienced and appreciated.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/12/2018 10:54 AM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

LS

Lyman S.

Scottsdale, AZ

2011 Hyundai Sonata

04/12/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

GreatService

Always responsive and expeditious service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/12/2018 10:08 AM

Thank you Lyman for the great review and Facebook post.

Many years, many Hyundais now, it has been our complete pleasure being your dealership and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2016 Hyundai Sonata

04/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer friendly

Terrific service, washed my car & im good to go!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/11/2018 03:05 PM

Thank you for the great review and tweet!

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2017 Hyundai Tucson

04/07/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

excellent

excellent

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/09/2018 01:07 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Phoenix, AZ

2016 Hyundai Santa Fe

04/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service could have been much better

Took my car in, I was told there wasn't anything wrong with it and it's still having the same issues. This is the first time I've had ANY issues at this dealership, so I'm trying to be understanding, but the way my car is driving is not normal and hasn't done this until recently.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/06/2018 04:09 PM

How frustrating, we're sorry.

On Saturday, when the car was towed in we treated your concerns as an "all-hands-on-deck" situation. Although we were booked solid, we made sure to dispatch your Santa Fe to one of our Platinum Hyundai Technicians. While we could not replicate your concern as stated, we did find a possible cause which we corrected and then test drove the vehicle an additional 7 miles in an effort to replicate the condition after our work.

Key parts of the diagnosis process involve replicating and isolating an issue so corrections can be confirmed afterwards. We did our best given the circumstances and we'll work with you to find an ultimate solution during your already scheduled appointment next Thursday.

We share your frustrations with the results of the last visit but there was no lack of effort or intent on our side and we will continue to give your concerns all of the care and consideration we can until it is resolved.

We look forward to driving with you so you can demonstrate how and when the issue occurs so we can know when it has been resolved.

See you on Thursday.

Michael Southern
Service Manager

Empleados con los que trabajó

TR

Tod R.

Phoenix, AZ

2016 Hyundai Elantra

04/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Best Service Team

The service team at Earnhardt Hyundai is exceptional. They are always courteous and professional!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/04/2018 08:16 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

BD

Bernard D.

Scottsdale, AZ

2015 Hyundai Sonata

04/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Follow Up

I gave a review on my March 30 visit. I mentioned a missing tire stem valve cap. On April 3 I received a phone call from Norm Rosen, offering to mail me 4 caps so that I need’nt make a special trip in. THANK YOU NORM.
Bernie Dolberg

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/04/2018 08:16 AM

Thank you for the 5-star review.

We are happy we could make it right. It is a privledge to be your Hyundai dealer and we look foward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JH

James H.

Scottsdale, AZ

2015 Hyundai Sonata

04/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service on a Saturday

The Saturday before Easter, we noticed the check engine light came on. We called and spoke to Norm at 8:15 am and he said come on down and we'll take a look! We got there by 8:40 am and had the car fixed and picked up by 3:00 pm that day! Thanks for the great, no hassle service!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/03/2018 11:52 AM

We're glad Norm and our team could help.

Holiday weekends are the worst time to be stranded, but we're here for you whenever you need us and we'll do our best to get you back on the road and back to your life as swiftly as possible.

Thank you for choosing us.

Michael Southern
Service Manager

Empleados con los que trabajó

WL

William L.

Fountain Hills, AZ

2017 Hyundai Tucson

04/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Maintenance

Serice Rep, Norm, explained everything that needed to be done. Had two recall items, none safety. Since work would take 4 hrs or more afford a rental car as I wasn't planning to be there so long.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/02/2018 10:27 AM

Thank you for the great review for Norm.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

CD

Carlene D.

Scottsdale, AZ

2017 Hyundai Elantra

04/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Surprise!! Pleasant time getting my car serviced at a dealership!

My service writer was efficient, didnt try and upsell me on my first visit, and had my car out in no time. I have referred his name to 2 of my friends that have hyundais and they are going to use him

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/02/2018 10:30 AM

Thank you for the great review and recommendations.

We're glad we could surprise you and we really appreciate the referrals. Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

OL

Odell L.

Scottsdale, AZ

2012 Hyundai Elantra

04/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Norm did a great job

Excellent customer service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/02/2018 10:29 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BB

Barbara B.

Chandler, AZ

2011 Hyundai Sonata

03/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Very satisfied with the service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/30/2018 03:57 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

AJ

Allen J.

Scottsdale, AZ

2018 Hyundai Sonata

03/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department

Did a good job - in and out quickly.

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/30/2018 10:15 AM

Thank you for the 5-star review.

We are glad you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

NP

Nancy P.

Phoenix, AZ

2015 Hyundai Genesis

03/28/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Tremendous

Absolutely the best service!! Norm was amazing!!!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/28/2018 04:59 PM

Thank you for the fantastic review and recommendation for Norm.

Multiple Hyundais and Genesis vehicles, it has been our absolute pleasure to be your dealer and we look forward to being here for you for many more years and miles to come.

Thank you for the great post!

Michael Southern
Service Manager

Empleados con los que trabajó

WS

Wendy S.

Phoenix, AZ

2012 Hyundai Santa Fe

03/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Norm always takes care of me.

I will continue bringing my car here- thanks to Norm

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/27/2018 07:56 AM

Thank you for the excellent review and post on Google+.

Multiple Hyundais now, it has been our pleasure to be your dealership and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

SJ

Sidney J.

Scottsdale, AZ

2014 Hyundai Santa Fe S

03/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service.

Good service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/26/2018 08:14 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

AS

Ana S.

Cave Creek, AZ

2011 Hyundai Tucson

03/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent

Very professional, service was done on time.

Thank you,
A. S.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/26/2018 08:15 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

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