NORM ROSEN

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1373 reviews)

74

Reseñas de NORM ROSEN

EM

Emily M.

Phoenix, AZ

2013 Hyundai Tucson

ReScore Reseña™

02/14/2019

Cliente Verificado

Categoría: Service

Will Return for service

Will only return if Ricardo is back!

Recomendado

Reseña Original

02/10/2019

Tipo de Servicio: Maintenance

Categoría: Service

Will not return

It was just unfortunate that my car advisor was not present at the time of my service and who ever took my car service made me feel I was at his mercy.

No Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/11/2019 02:53 PM

Emily,

We all miss Ricardo and hope he has a speedy recovery. When he is back we'll have him review your visit and reach out to address any concerns. You shouldn't ever feel at anyone's mercy, we are your service provider and we're here to serve you.

Michael Southern
Service Manager

Empleados con los que trabajó

DW

Denise W.

Phoenix, AZ

2017 Hyundai Elantra

02/08/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Norm always provides great customer service and ensures my car is in perfect condition.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/11/2019 03:02 PM

Thank you for the great review and Facebook post.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

LT

Lauren T.

Scottsdale, AZ

2017 Hyundai Elantra

02/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tire fix

They did an amazing job!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/11/2019 03:04 PM

Flat tires are a bummer - no doubt.

We are glad we were able to fix you up, get you out, so you could get back to your life. Thank you for choosing us and we look forward to seeing you again next visit (hopefully on 4 fully inflated tires).

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2011 Hyundai Sonata

02/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Organized and prompt service

Nice people. Helpful and efficient.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/11/2019 03:02 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

TH

Terry H.

Fountain Hills, AZ

2015 Hyundai Genesis

02/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Repairs on 2015 genesis

Repairs on 2015 genesis
The service was handled in a professional manner and would recommend the dealership to my friends .
They address the issues and took care of them in a timely manner
thank you very much for your service
Terry Heckman

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/11/2019 03:01 PM

Thank you for the great review and recommendation.

We are happy to be your new Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

JN

Jerald N.

Sedona, AZ

2016 Hyundai Genesis

02/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

attention to detail

Fast and effiecent service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/07/2019 07:29 AM

Thank you for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BC

Betty C.

Phoenix, AZ

2017 Hyundai Veloster

02/05/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

well done

thanks, all went smoothly and as expected.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/07/2019 07:28 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

BJ

Brian J.

Scottsdale, AZ

2018 Hyundai Tucson

02/05/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Routine service.

Not much to say. Excellent service as always!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/05/2019 11:25 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2017 Hyundai Tucson

02/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Norm Rosen my service manager is always wonderful. I have found that everyone I come in contact with at Earnhardt Hyundai are very pleasant.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:59 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

JM

Jill M.

Scottsdale, AZ

2011 Hyundai Equus

02/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It Is Because Of…

It is because of how my Hyundai Genesis performed in an accident that I have affinity for this brand. It is because of the outstanding service and kindness I consistently receive from this location that I have an affinity for this brand. I have access to any car I want, but it is because of this service department that I will buy another Hyundai

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:36 AM

Thank you for the wonderful review and recommendation.

We have been happy to be your Hyundai, Genesiis and Equus dealer. Thank you for choosing us and we look forward to serving you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Cave Creek, AZ

2011 Hyundai Elantra

02/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Follow through

Customer service always contacts me after a service to see how it went.

Service dept and writers order parts and call you when in.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:40 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JP

James P.

Scottsdale, AZ

2017 Hyundai Sonata

01/31/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service on My 2017 Sonata Eco

Made the appointment online. Couldn't have been easier. Had service technician assigned (Norm Rosen). Outstanding. Made me feel welcome and confident. Good guy. Car was ready when promised and washed and vacuumed. Impressive. Really painless experience, which is what anyone desires. Unfortunately, the issue I had which brought me to dealership seems to still be there. Will need to schedule new appointment or discuss with Norm.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:47 AM

Thank you for the outstanding review.

We are happy to be your Hyundai dealer and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

TF

Tyra F.

Mesa, AZ

2018 Hyundai Elantra

01/31/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil Change

Service was quick and friendly. I was on my way within an hour. Thanks guys.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:48 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Glendale, AZ

2016 Hyundai Sonata

01/30/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Employees

Service department is awesome

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/04/2019 08:58 AM

Thank you for the awesome review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

EM

Edward M.

Queen Creek, AZ

2014 Hyundai Sonata

01/30/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

No hassle repair without any attempt of a high pressure upsale.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/30/2019 09:49 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Cave Creek, AZ

2015 Hyundai Santa Fe S

01/30/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service Department

They made servicing my SUV quick and painless. I was greeted upon driving up to the service lane, I was quickly checked and they provided a courtesy ride to my work. When my SUV was done with the factory recall. They contacted me and sent the courtesy ride to my work to pick me up and take me back to the service department. It was a pleasure talking to Tom the courtesy driver.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/30/2019 09:52 AM

Thank you for the awesome review and shout-out to Tom Carroll our courtesy driver.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RJ

Robert J.

Casa Grande, AZ

2017 Hyundai Santa Fe S

01/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good service people

Got to my appointment a few minutes early was greeted at the car and my advisor was ready with all the info regarding what needed to be done, how long it would take and how much it would be. I was finished ten minutes early, appreciated the service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/30/2019 09:58 AM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RS

Robert S.

Fountain Hills, AZ

2014 Hyundai Sonata

01/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly, Informative

Excellent Service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/30/2019 09:49 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2016 Hyundai Sonata Hyb

01/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly A

Fast, friendly convenient service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/28/2019 09:13 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

FF

Fred F.

Cave Creek, AZ

2018 Hyundai Santa Fe S

01/26/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very pleased with the service dept.and dealing with Norm Rosen.

The service Department yes. After meeting with Mike Southern I left with a very positive feeling about the service department.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/28/2019 09:24 AM

What a wonderful review - thank you Fred.

It is our pleasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

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