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MARIO MACIAS

#1 IN THE NATION
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(3337 reviews)
53

WW
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William W.
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Great job done by Mario! He just keeps on ticking like the energizer Bunny! Happy Easter!
Recomendado
Cara M. de San Tan Hyundai respondió el 04/08/2020 09:06 AM

William,
Thank you for your response. We agree, Mario never misses a beat! We appreciate you and your business. We are here if you need anything.

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

Cliente verificado
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Mario is an example of good customer service.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/08/2020 09:03 AM

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

RL
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Russell L.
Queen Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
love the people
thank you for doing a great job on my vehicles
Recomendado
Cara M. de San Tan Hyundai respondió el 04/06/2020 10:45 AM

Russell,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

TS
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Timothy S.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
6 years of service, 2014 runs great,Thanks Mario
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/05/2020 07:37 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and are glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a wonderful weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó

JM
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James M.
Gold Canyon, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very well operated Dealer
Mario took good care of me during my wait.
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/05/2020 07:36 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a wonderful weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó

RA
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Randall A.
Strawberry, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick service
My car was serviced faster then I anticipated while I sat on a bench outside (maintaining my space). The Rep was very helpful in acomodating my time request.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/31/2020 11:06 AM

Randall,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

FM
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Frank M.
Arizona City, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great people and service!
I give them a excellent review and everything went just fine with the service and appointment
Recomendado
Cara M. de San Tan Hyundai respondió el 03/31/2020 10:32 AM

Frank,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

MS
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Marie S.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Sonata
I love coming to San Tan Hyundai..not only is everyone friendly I truly love the fact that Mario is always courteous and honest about my service if something else needs to be done other than what I came for. Thank you Mario for all your help!!!
Recomendado
Cara M. de San Tan Hyundai respondió el 03/31/2020 10:27 AM

Marie,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

JC
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Jack C.
Gilbert, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Vehicle recall
The vehicle parts were ordered and San Tan had secured a car from Enterprise. Mario stated the car would be ready the following Tuesday and his prediction was correct. I did not have any glitches in the rental car pickup or return. Great job Mario!
Recomendado
Cara M. de San Tan Hyundai respondió el 03/26/2020 12:26 PM

Jack,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

JO
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John O.
Gilbert, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
San Tan Hyundai Dealer is a friendly place to go for service, they treat you well.
Would like to thank all employees , especially Mario Matias in Service Dept. for the way I was treated and taken care off, also the service provided to my 2012 Hyundai Sonata, you guys did a wonderful job as always. Take care, stay safe and healthy during these rough times :):):)
Recomendado
Cara M. de San Tan Hyundai respondió el 03/26/2020 12:15 PM

John,
Thank you so much for your response. We appreciate you and your business. We are here if you need anything. Have a great day and be safe.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

TL
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Tracy L.
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great As Always
Mario and the team at San Tan got me in quick and took care of all my cars maintenance needs. They gave me some future suggestions which I like because it gives me time to plan how to spend money on the next service. Thanks again!
Recomendado
Cara M. de San Tan Hyundai respondió el 03/25/2020 02:32 PM

Tracy,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

DR
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Devin R.
Gilbert, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick service
Friendly staff and a surprisingly short wait.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/25/2020 10:25 AM

Devin,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

Cliente verificado
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Service is always on time and done right the first time.
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 03/21/2020 11:24 AM

Good morning.  We appreciate you taking the time to respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Thank you and have a wonderful weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó

KC
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Kimberly C.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service!
Mario is a great service advisor! Very customer service oriented and knowledgeable!
Recomendado
Cara M. de San Tan Hyundai respondió el 03/20/2020 02:23 PM

Kimberly,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

LB
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Lindsay B.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional service
I scheduled my service appointment online and waited at the dealership while my service was performed. Mario was professional and efficient and communicated with me throughout my visit. The customer waiting area was comfortable and I was able to plug my laptop in and get some work done while I waited, very minimal disruption to the middle of my workday. Additionally there was bottled water and snacks for waiting customers, and a children’s area. This appointment provided a positive experience and I will likely return for my next service needs.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/20/2020 01:50 PM

Lindsay,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

Cliente verificado
Tempe, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Employees
The Service Department has always been helpful and accommodating.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/19/2020 12:13 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

TS
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Thomas S.
Gilbert, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Rating
Very Good Service Advisor appreciated very much.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/17/2020 01:22 PM

Thomas,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

YC
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Yolanda C.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Yolanda
As always Mario brings his A game to work his customer service goes above and beyond.
Recomendado
Cara M. de San Tan Hyundai respondió el 03/16/2020 02:20 PM

Yolanda,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

JP
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Joseph P.
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I always feel welcomed and the staff is very friendly!
Recomendado
Cara M. de San Tan Hyundai respondió el 03/16/2020 02:09 PM

Joseph,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó

AB
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Anh B.
Mesa, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Update on Oil change visit.
I was contacted by Mario who expressed his concerns on the recent visit at SanTan Hyundai. I was advised possible options to resolve the issues I experienced. I was satisfied with Mario’s explanation.
Recomendado
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.