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SureCritic / Concesionario Hyundai / Hiley Hyundai of Burleson / Mary A Carter
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Mary A Carter

Hiley Hyundai of Burleson
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Reseñas de Mary A Carter

JO
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James O.
Arlington, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review request
Was treated professionally and service was done in timely manner. Everyone was friendly and willing to help us in any way.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 05/03/2019 11:36 AM

Good afternoon James.  We appreciate the compliments.  Thank you for choosing Hiley Hyundai of Burleson.    

We look forward to providing you with excellent service for many years to come.  


JD Kimbrough
Fixed Operations Director
Hiley Hyundai of Burleson
817-945-9900
jkimbrough@hileycars.com
Empleados con los que trabajó
MC
Mary A Carter
JH
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Jodi H.
Joshua, TX
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Na
Good service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 05/03/2019 10:49 AM

Good aternoon Jodi.  We appreciate the kind words.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.


JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Empleados con los que trabajó
MC
Mary A Carter
AA
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Ashley A.
Burleson, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
5 stars
5 stars
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 05/03/2019 10:48 AM

Good afternoon Ashely.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.


JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Empleados con los que trabajó
MC
Mary A Carter
AS
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Annette S.
Burleson, TX
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Providers
Mary at Hiley Service Department has always been prompt, friendly and assists me with my concerns.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 05/03/2019 10:47 AM

Good afternoon Annette.  Thank you for continuing to trust in Mary and Hiley Hyundai of Burleson.  We greatly appreciate your loyalty.  



JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Joshua, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Rate
Mary is excellent!
No Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/24/2019 02:54 PM

I just wanted to say thank you for taking the time to complete our survey.  I appreciate the kind comments and I know Mary does as well.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We will see you on your next visit.  

Best Regards, 

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Crowley, TX
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best Customer Service
Everyone is very friendly
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/24/2019 04:49 AM

Good Morning,

I wanted to thank you for the five star review, and for servicing your vehicle with Hiley Hyundai.

We thank you for your loyalty.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai

Empleados con los que trabajó
MC
Mary A Carter
DH
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Diana H.
Grandview, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Fast Service
I was in and out with my car serviced and washed within an hour.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/19/2019 01:33 PM

I wanted to thank you for the five star review, and for servicing your vehicle with Hiley Hyundai.

We thank you for your loyalty.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, efficieint service
xxx
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/15/2019 01:13 PM

Good afternoon,

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 5 star review.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson 

Empleados con los que trabajó
MC
Mary A Carter
JO
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Johnny O.
Fort Worth, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Alignment
always great service. Mary does a great job
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/15/2019 07:28 AM

Good Morning Johnny,

     Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai of Burleson.  


Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

     

Empleados con los que trabajó
MC
Mary A Carter
ML
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Margaret L.
Fort Worth, TX
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly professional service
I had an awesome experience at Hiley Hyundai. The promptly took care of my service needs. My service manager was thorough and concerned about my service needs. I was good hands.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/12/2019 12:30 PM

I just wanted to say thank you for the 5 star survey.  I'm  happy to hear that we got you taken care of and that Mary took such good care of you.  I appreciate the feedback and I know Mary does too.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2015 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
said needed new battery with multipoint inspection.
My battery read 12.5 volts later that day. I checked it after the car had been sitting and with the engine and car completely off. The car starts up fine also. I was quoted 1.5hrs to do the service and it took a little longer, though that was no big deal. The car was left idling for a while because the avg mpgs dropped significantly, could have been related to the update. Other than these things my experience was fine.
No Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/11/2019 08:14 AM

Good Morning Kyle,
     
    I apologize for the way this was handled.  We will speak with the advisor and technician and determine what actually caused the delay. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
TO
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Trisha O.
Fort Worth, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
I have been to this service department for routine service a few times. Always very pleasant. Mary always does a great job.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/06/2019 06:31 AM

Good Morning Trisha,

   I wanted to personally thank you for taking the time to complete our survey.  Mary and I appreciate the awesome review and the kind comments. 

Best Regards,
Service Manager
Dean Davis
Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
CB
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Carlas B.
Fort Worth, TX
2017 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Department is attentive, professional.
Do not post.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/03/2019 07:51 AM

Good afternoon Carlas,

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.  Hopefully we can do future business.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 
Service Manager
Dean Davis
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Crowley, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Thanks for making sure all the recalls were completed
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/01/2019 05:35 AM

I would like to personally thank you for taking the time to complete our survey.  I know Mary appreciates the kind words.  Client feedback is very important to us so thank you again.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
AR
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Albert R.
Crowley, TX
2007 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
I was taken care of courteously.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/01/2019 05:37 AM

Good Morning Albert,

     I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.  Hopefully we can do future business.

Best Regards,
Dean Davis
Service Manager,
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Very efficient. Took of my problem in a timely manner. I would highly recommend them for service.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/28/2019 05:35 AM

Good Morning Ellen,

  Happy to hear we were able to accommodate you.   We appreciate you choosing Hiley Hyundai of Burleson.  Have a great weekend!

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson 

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service my vehicle
Service clean and out in a timely manner good job thanks
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/27/2019 01:27 PM

I wanted to drop you a quick note to say thank you for taking the time to complete our survey.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
DJ
gravatar
Daphae J.
Fort Worth, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Welcoming of the Staff
I like how the staff meets you at your car and then the welcome you inside,and they start right a way on your car..the wait of service moves very quickly great job
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/27/2019 05:30 AM

Good Morning Daphae,

I wanted to drop you a quick note to say thank you for taking the time to complete our survey.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Service is great with friendly and knowledgeable team members
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/27/2019 05:33 AM

I just wanted to take a moment and say thank you for the 5 star survey. We appreciate your business so please let us know when you're ready for your next service..  I appreciate the feedback and I know Mary does as well.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
MB
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Mollie B.
Mineral Wells, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very nice people
It was good. They were nice.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/26/2019 07:22 AM

Good Morning Mollie,

I just wanted to reach out and say thank you for the 5 star survey.  It's always great to get feedback from our customers as we continue to grow.  I appreciate it and I know Mary does as well.

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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