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KM

KEITH MONDELLO

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(246 reviews)
60

Reseñas de KEITH MONDELLO

Cliente verificado
Palm Coast, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/26/2017 01:46 PM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
SM
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Susan M.
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
seems like the same probelm they had with the 2016 models
wrote it on prior page
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/12/2017 12:20 PM

 Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
LH
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Linda H.
Saint Augustine, FL
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai St. Augustine Service
Service was easy to schedule, prompt & thorough.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/07/2017 10:08 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
AZ
gravatar
Anne Z.
Palm Coast, FL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service Department
Had a problem with my 2016 Sonata. I requested my favorite technician, Keith. Keith is extremely knowledgeable about all problems. He diagnosed the issue and gave me a detailed explanation of computer and radio malfunction. Keith is an asset to the Hyundai Family! Thank you Keith for your expertise. Annie Z.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2017 05:47 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Keith is technician that enjoys challenges and a wonderful asset to our service team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
GB
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Gail B.
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Timeliness! Was done exactly in time that was projected
Certainly would!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/03/2017 05:54 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
DS
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Deborah S.
Saint Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service, friendly employees.
Always get great service, the employees are knowledgeable and friendly.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/28/2017 06:00 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
MD
gravatar
Michael D.
Saint Augustine, FL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always a great experience!!
Thank you guys for always providing great service and for always offering a friendly environment!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/22/2017 01:44 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JT
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Jennie T.
Saint Augustine, FL
2013 Hyundai Elantra Co
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service, pleasant waiting area & snacks of course.
Good
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/19/2017 06:02 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
RP
gravatar
Richard P.
Palm Coast, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Giovanni was personally involved. Does a great job.
Great
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/14/2017 01:30 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
NP
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Nancy P.
Saint Augustine, FL
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service department!
Brought my Sonata in for oil change and blind spot detectors check up. Finished in less time than planned!!! Always courteous and pleasant to deal with.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/07/2017 02:24 PM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
FF
gravatar
Frank F.
Palatka, FL
2012 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very happy with the service dept.
Great place to have your car serviced
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/07/2017 06:59 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
BJ
gravatar
Barre J.
St. Augustine, FL
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always available
Yes
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/05/2017 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 It is always a pleasure to see you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
Cliente verificado
Saint Augustine, FL
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people.
The service advisors seem to be knowledgeable on all aspects. Cheryl is always the best.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/05/2017 06:05 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. We agree, Cheryl is a tremendous part of our Service Team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!



Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
RP
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Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2017
cliente verificadoCliente Verificado
Categoría: Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recomendado
Empleados con los que trabajó
KM
KEITH MONDELLO
Cliente verificado
Saint Johns, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Awesome customer service all around and very fast. Took great care of me.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/30/2017 06:06 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
RP
gravatar
Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2017
cliente verificadoCliente Verificado
Categoría: Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/28/2017
Tipo de Servicio: Maintenance
Categoría: Service
Service manager & tech don't do their job
Poor
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/30/2017 05:58 AM

Thank you for taking the time to speak with us today. Our apologies for your dissatisfaction. The engine air and a/c cabin filters will not remove odors from the inside of your vehicle. If we were asked to inspect for an odor we would have recommended an a/c refresh service and ozone treatment. We understand your frustration and stand behind our reputation and work performed 100%. We will be following up with you and offer a complimentary a/c refresh and ozone service to assure you that we are committed to providing our guests with a positive service experience. We appreciate your understanding and allowing us to service your vehicle.  Please feel free to contact me if I may ever be of assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
DC
gravatar
Dennis C.
Palm Coast, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast and Courteous
The service, including a recall, was completed faster than I expected and the service rep was knowledgeable and friendly.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/25/2017 12:00 PM

 
Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
KM
KEITH MONDELLO
BT
gravatar
Barbara T.
Ponte Vedra Beach, FL
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great people and great service
This is the best dealership I have ever dealt with. I am a permanent customer!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/23/2017 10:04 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
PY
gravatar
Patricia Y.
St. Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service. Friendly , always helpful and explaining any problems .
Hyundai should fix acceleration problem on the Tuscon .
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/16/2017 01:58 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
KM
KEITH MONDELLO
LB
gravatar
Lylia B.
Saint Augustine, FL
2008 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car repair
basic repair, over night parts, great fix, all personel was tops,not just a number
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/12/2017 06:40 AM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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