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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(155 reviews)
73

Reseñas de KELLY LARA

JS
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Jay S.
Scottsdale, AZ
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
pepole
excelant
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/12/2019 11:34 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
DW
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David W.
Scottsdale, AZ
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Old change
Fast and good. Also less than discount shops cost. Why go -anyplace else?
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:28 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
SS
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Sharon S.
Scottsdale, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always great service
Also been treated very well. Everyone is very professional.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
WG
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Wallace G.
Scottsdale, AZ
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service and maintenance work
great service and maintenance work
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
ML
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Michael L.
Cave Creek, AZ
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fantastic service!!
The entire staff is extremely sincere. They can’t do enough to make sure your service visit an absolute pleasure. On top of that they always wash your car for Free after they service your vehicle!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:13 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
MH
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Mark H.
Scottsdale, AZ
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional and friendly
Great people
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/12/2019 11:25 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
FM
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Fredrick M.
Scottsdale, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Dept Scheduling
After calling and leaving voicemails for Two days and not having anyone call me back . I deceided to drive over the the dealership and find out why no one would return my calls .( Really blows my mind that i cant get anyone to take my money)
Talked to the service director Mike and expressed my displeasue with his service dept scheduling . or , lack of ........

This is the 3rd time I have had this problem . The only raeson I continue to come back is, The techs really do a good job and i know the work will be done according to factory specs
POOR CUSTOMER RELATIONS IN THE SERVICE DEPARTMENT
They could learn somthing from a Graet Sales department
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:13 PM

Mea Culpa.

We are struggling sometimes with our growth, and we continue to improve.  We are optimistic you will find it all better going forward and you are always welcome to reach out to Kelly or myself when it is time for service next.

Thank you for choosing us and we look forward to doing better by you next time.

Michael Southern
Service Manager

Empleados con los que trabajó
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KELLY LARA
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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