KH

KEVIN J HEERSPINK

Service Advisor
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(433 reviews)
85

KK
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Kelvin K.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
I took my car in servicing and met Kevin at the service desk, he was so kind and friendly. He found the cause of the problem and quickly set up an appointment date to resolve the issues. Finally, the problem was solved. Excellent service! I’ll definitely recommend Rairdon’s Hyundai of Bellingham.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/26/2019 10:12 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

PA
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Peter A.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They take care of Business
Everything was done very well
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/24/2019 11:43 AM

“When our customers leave here happy, that makes us happy”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

FC
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Fred C.
Bellingham, WA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
hyundai oil change
connect with customers when they hit the door,
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/23/2019 11:24 AM

“ It’s unfortunate the service did not meet your expectations.  We continue to strive and improve everyday, however if we are unable to meet your expectations, visiting your selling dealer is another option."

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

CH
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Cindy H.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great people and service!
I always find everyone very helpful. Thanks!
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/18/2019 06:24 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

KE
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Kathleen E.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service department greeter was very helpful, thorough and cheerful to work with. He answered all my questions and took care of everything efficiently.
Good experience coming in for the Recall and oil change. He answered all my questions and took care of everything efficiently and took care of everything efficiently
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/17/2019 07:09 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

TK
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Thomas K.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honest, Kind and Service with a heart!
Great Service,honest and to the point, Everyone was awesome, Especially Chad, who continues to answer any question i have.
It is so wonderful to still see this kind of elevated customer service. They should be proud of themselves as i am in telling others to go there!
Thank you so very much Guys!
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/16/2019 06:55 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

JW
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Jennifer W.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Super fast!
So convenient to book the service appointment online. And it was super fast! Great communication and genuinely nice service guy.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/15/2019 04:22 PM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

Cliente verificado
Lynden, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service manager
The service manager is extremely efficient and very nice to work with.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/14/2019 06:57 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

Cliente verificado
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service
Kevin is always friendly and gives me an approximate time for the job.
would like to see some bottled water and choice of coffee OR water/tea.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/10/2019 07:35 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Cliente verificado
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service for sonata was great
Very friendly staff.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/10/2019 07:34 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Cliente verificado
Maple Falls, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great people!
Make sure you have time but they have a comfortable waiting area and the people are great!
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/09/2019 01:49 PM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Cliente verificado
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Efficient, friendly, and quick turnaround!
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/09/2019 07:26 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

AC
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Arlene C.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Calibration of front window - Tucson 2016
Took less time than expected. Very clean windshield. Very happy! I recommend the service, but disappointed in my 2016 Tucson as compared to my 2005 that I had for 11 years.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/08/2019 07:01 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

CB
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Carol B.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
As always, both my car and me were treated very well. I love my car and her service providers! They rock...
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/04/2019 01:45 PM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

RM
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Rajeev M.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and speedy same day service
Whether buying a car from here, or having service done, the motto of the staff seems to be positive energy and helpfulness which is much appreciated.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/03/2019 07:27 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

MP
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Monica P.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service writer is honest and efficient.
This was my 2nd service for the Tucson. Same service agent each time. Great service. Friendly.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/02/2019 07:17 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

DH
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Diane H.
Bellingham, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful service by Chad and Keun
I tried the Honda and Kia Crossover before I went to Hyundai to check out the Santa Fe which turned out to be over my price range. Chad suggessted I try the 2018 Tucson. I had my mind set on the Santa Fe because my brother owns one but once I tried the Tucson I changed my mind. Thanks to Chad and Keun they worked the numbers and we managed to get to my price out the door.

After dealing with the Honda and Kia staff, dealing with Chad and Keun was such a pleasant surprise. They both were so helpful in showing me all the "goodies" on the Tucson. Rairdon's Hyundai in Bellingham, WA is a smaller operation than the Honda and Kia dearlers and so it was so much easier dealing with Chad, Manager of Sales and Keun, who made the decision re final pricing. With Honda and Kia you dealt only with a salesman and then the salesman walk off to some office to talk to the manager re pricing. With Rairdon's both Chad and Keun worked with me re the pricing and which vehicle I should purchase.

They took my 2008 Hyundai Van in on trade which was good for me as I did not want to sell it myself.

I would also say how great Kevin in Service is. He has always been helpful when I took my 2008 Hyundai in for servicing.

I can't say enough good things about dealing with Chad, Keun and Kevin. Five star rating!!!!!!!
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 01/02/2019 07:16 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Empleados con los que trabajó

PM
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Patricia M.
Blaine, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Friendly and fast
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 12/27/2018 07:18 AM

“Thank you for taking the time to fill out our survey”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

CR
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Clarissa R.
Bellingham, WA
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service manager listens to his customers and follows through
Kevin has been very receptive to my requests and follows though.
Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 12/22/2018 10:39 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

CB
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Charmain B.
Bellingham, WA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pissed me off
Okay
No Recomendado
Derek B., Service Manager de Rairdon's Hyundai of Bellingham respondió el 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.