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JUSTIN WORRELL

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(507 reviews)
81

Reseñas de JUSTIN WORRELL

KD
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Kenneth D.
Zephyrhills, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Center Review
Justin, my Service Advisor, was outstanding!! Best Advisor I’ve had yet at WesleyChapel Hyundai....thanks again Justin.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 07/10/2020 01:55 PM

Thank you so much for the 5 Star Review Kenneth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Land O Lakes, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service
Great service
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 07/03/2020 05:12 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
So Easy to Work With
Every time I go in their easy to work with and get the things I need done.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/24/2020 06:22 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Greater Carrollwood, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
5/5
Always efficient and friendly service, Justin usually helps me and he is always great.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/09/2020 11:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Zephyrhills, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fantastic Service
Each time we visit, everyone goes above and beyond to make our experience a pleasant one.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/09/2020 11:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
JB
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Jeannetta B.
San Antonio, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent job
Jessie in service department of Hyundai of Wesley Chapel did an excellent job.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/05/2020 08:00 AM

Thank you so much for the 5 Star Review Jeannetta! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
CB
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Cindy B.
Valrico, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer service
Always depend on great service and a fair price
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/02/2020 07:54 AM

Thank you so much for the 5 Star Review Cindy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Wesley Chapel, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very helpful
We have used them many times and have always been happy
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/30/2020 05:33 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is always excellent
Never a problem with the service
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/28/2020 01:40 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
PK
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Pamela K.
Zephyrhills, FL
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly customer service
Exceptional staff.. (Justin) makes me feel like family ..Love this Dealership
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/22/2020 01:21 PM

Thank you so much for the 5 Star Review Pamela! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
DK
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Deborah K.
San Antonio, FL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
10,000 miles service call
101
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/15/2020 11:31 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Wesley Chapel, FL
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenience
Overall I am pleased with my repair as my extended warranty covered the cost, however, my car could have been washed and vacuumed as it was there for over two weeks. That would have been 5 star service!
Recomendado
JOHN W C. de Hyundai of Wesley Chapel respondió el 05/15/2020 07:13 AM

Thank you so much for taking the time to complete the survey! I apologize that the vehicle wasn't cleaned for you when it was in for service. Please feel free to let us when is a good time to come back and have the vehicle cleaned at no charge. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó
JW
JUSTIN WORRELL
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recomendado
Empleados con los que trabajó
JW
JUSTIN WORRELL
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/05/2020
Tipo de Servicio: Maintenance
Categoría: Service
Bad Experience
Customer Service was very disappointing after over 7 years of loyalty to dealership.
No Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/06/2020 07:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
SD
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Sheryl D.
Lakeland, FL
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superb Service
For if the last year I have been experiencing 5 star service. I have a dealership here in Lakeland where I live and I choose to drive to Wesley Chapel because they always make me feel so comfortable and if I have any questions they make sure they take care of everything Everybody that I've encountered have been extremely Considerate . Thank you for taking care of both me and my car
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/05/2020 07:22 AM

Thank you so much for the 5 Star Review Sheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
DM
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Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
No Recomendado
JOHN W C. de Hyundai of Wesley Chapel respondió el 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó
JW
JUSTIN WORRELL
JW
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James W.
Brooksville, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service great, BUT
The BUT part....I went to this dealer to buy a car. I picked out a turbo Sonata that I really liked. I wanted a cash price but they kept talking payments. They would not tell me the price because they claimed I would take that price to another dealer to get a better price. So, I went to another dealer and I bought a car, for cash.
Great service department.
No Recomendado
Keith F., Service Manager de Hyundai of Wesley Chapel respondió el 04/30/2020 04:20 PM

Mr Walters,

Thank you for your review! I am happy to hear about your service experience and at the same time sorry to hear about what happened with our sales staff. Please know that we will service your vehicle no matter where it was purchased. We look forward to serving you in the future.







Keith Flynne
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Empleados con los que trabajó
JW
JUSTIN WORRELL
DR
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David R.
Land O Lakes, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Rims replaced
I was in for service and pointed out that the coating on the rims was flaking off. My service tech Justin ordered new rims. They sent me a text that the rims were in and replaced all 4.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/10/2020 12:24 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
SM
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Sharon M.
Wesley Chapel, FL
2013 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Helpful advisors
Advisor was super nice and helpful. Knew his product!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/27/2020 10:43 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Cliente verificado
Wesley Chapel, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
repair lock on driver side door
I was satisfied with the visit to fix the lock on the driver side door. It was difficult to open and sometimes the lock would pop out altogether. Kevin was very helpful and let me know how the job was progressing as I waited. I always get good service by your service dept.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 03/26/2020 12:05 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
JW
JUSTIN WORRELL
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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