JUSTIN WORRELL

Thank you for your response! We appreciate your business and feedback :) Thank you for the suggestions for the lounge and amenities we will definitely take a look into that and see what we can do to make it more appealing! I apologize we missed with wash and vacuum. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use electronically on your account. I hope Justin was great with you otherwise and provided you with 5 star service, this survey does reflect him personally. Please feel free to reach out to me if I can assist you further, we are here for you!

Thank you for your rescore and all the suggestions!

Thank you for your response, Juan! We appreciate your business and feedback :)

Thank you for your response, Michael! We appreciate your business and feedback :)

Thank you for your response, David! We appreciate your business and feedback :)

Thank you for your response, Donna! We appreciate your business and feedback :)

Thank you for your response, Kenneth! We appreciate your business and feedback :)

Thank you for your response, Dion! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the issues you've experienced during your last couple of service visit. We should have done a better job with checking the vehicles service history before the recommendations were presented. I will have a word with the staff and make sure we understand the importance of the inspection report and making sure we are doing our due diligence for recommendations and checking service history. For the issues, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise during your visit. We do hope you give us another opportunity in the future. Please don't hesitate to reach out to me if I can be of further assistance, we are here for you and value your opinion and experience.

Thank you for your response, George! We appreciate your business and feedback :)

Thank you for your response, Peter! We appreciate your business and feedback :) wonderful to hear Justin took great care of you!

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the delays you have experienced, we are working to add more staff and are looking at our scheduling to alleviate those times. For the issues, I have notated your account electronically with a complimentary oil change and rotation for future use with no expiration. We would love to see you back and to give us another opportunity to make things right. Please feel free to reach out to me if I can assist you further, we are here for you!

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize for the misdiagnoses and the repeat visits, that is not how we usually conduct ourselves. I hope we have remedied the issue for you once and for all. For all the troubles, I have notated your account electronically with three complimentary tanks of gas for future use and no expiration. Please let us know if we can be of further assistance, we are here for you!

Thank you for your response, Thomas! We appreciate your business and feedback :) We apologize about the long wait time you experienced, we are working to add more staff to accommodate the growth. For the inconvenience, I have notated your account electronically with a $30 store credit good for any future services with no expiration. We do appreciate you and hope to do better by you next visit. Please feel free to reach out to me if I can help in any other way, we are here for you!

Thank you for your response, Mark! We appreciate your business and feedback :) We are working on adding more staff to accommodate the growth we are experiencing. Thank you for the comments and we look forward to seeing you again.

Thank you for your response, James! We appreciate your business and feedback :)

Thank you for your response, Frederick! We appreciate your business and feedback :) We apologize about the long wait time you experienced last visit. We are working to add staff and improve our scheduling to decrease those times. For the inconvenience, I have notated your account with a complimentary oil change for future use and no expiration. We do value you as a customer and hope to see you again with better wait times! Please feel free to reach out to me if I can be of further assistance, we are here for you!

Thank you for your response, Brian! We appreciate your business and feedback :) Please let me know if there is anything I can do to help or any additional comments you have regarding your service. I look forward to hearing from you! I hope Justin was great with you otherwise and provided you with 5 star service.

Thank you for your response, Daniel! We appreciate your business and feedback :) I will have a word with the staff to make sure we are aware of our mood and make sure to portray a positive atmosphere.