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SureCritic / Concesionario Hyundai / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(714 reviews)
72

Reseñas de JEFFREY WINCHEL

Cliente verificado
Oregon, WI
2015 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Approved 100 percent
Great service
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/30/2017 02:31 PM

Thanks for the 100% approval rating and the 5 star review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
WJ
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William J.
Cottage Grove, WI
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
place so great (or not) in just a few words.
Would recommend
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/26/2017 12:43 PM

Thanks for the great 5 STAR review.  We look forward to seeing you and your Santa Fe next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
MB
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Maxine B.
Monroe, WI
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Comfortable and efficient
I am very comfortable when getting services here. I will say that I received multiple phone calls from a service once a day for many days after my service that frightened me because it sounded like there was something wrong with my service and I was too call my representing asap. Once I called in I was assured that this was just an annoying service that I should not worry about which i appreciated, but didn't make this service any less of an annoyance and slightly stressful.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/26/2017 12:40 PM

Maxine, 
Thank you for taking time to fill out the survey and provide us with feedback.  I apologize if you were pressured or made to think there is something wrong with your vehicle.  The company that makes those calls are only suppose to follow up on previous service and make sure everything went well and there are no other issues.  They will also review any services that were declined but are not supposed to pressure you in any way to make the repairs.  I will make sure to follow up with them so they do not continue to do this and change their approach.  Again I apologize for how the call went and thank you for giving me the feedback to make the proper changes.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
LW
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Linda W.
Fitchburg, WI
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
loaner car
Wasn't feeling well. Gave me a loaner car so I could go home and wait. Very nice
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/23/2017 08:50 AM

Thanks for the great review.  Hopefully you are feeling better now.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
Cliente verificado
Madison, WI
2010 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service center
Great employees who make the experience easy.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/23/2017 08:49 AM

Thanks for the great review.  I will make sure to pass your great words along to every body here.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
CR
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Carol R.
Waunakee, WI
2009 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Experience
Great customer service.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/23/2017 08:42 AM

Thanks for the great review.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
CL
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Christopher L.
Oregon, WI
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good customer service, confidence in the work done.
Good customer service, confidence in the work done.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/23/2017 08:42 AM

Thanks for the great 5 STAR review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
CG
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CHERYL G.
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service - oil change
This was a complimentary oil change for buying a new car with them. It was done in a very timely manner and the car was clean when they were done.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/18/2017 12:50 PM

Thanks for the great review.  Make sure to take advantage of the entire year of oil changes that came with your new Santa Fe.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
CR
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Clifford R.
Madison, WI
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Jeff Winchel
Jeffis the best
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/18/2017 12:45 PM

Thanks for the great 5 STAR review.  I will make sure to pass this along to Jeff to let him know.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
EV
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Erick V.
Madison, WI
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good quality service
I have been servicing my Hyundai since I bought it new in 2015. The service has been very good and it is nice that I can set up appointments on-line. The oil changes take longer than other places (usually around 45 mins), but a car wash is included with the oil changes, so it makes it worth the wait. The service people have never pushed anything on me and act very professionally. The waiting area is also very clean which is always a bonus.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/11/2017 02:10 PM

Erick, thanks for the great 5 star review.  We look forward to seeing you at your next service.  I will make sure to pass your kind words along to everybody involved.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
Cliente verificado
Madison, WI
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service experience
Oil change and overall check of the car took 30 minutes. Very good and friendly service.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/11/2017 01:59 PM

Thanks for the great 5 star review.  I am happy to see we were able to get you in and out quickly for your oil change.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
Cliente verificado
Verona, WI
2008 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent as always!
Fast, friendly and honest service...as always! I never question their assessment of what is wrong and what needs to be taken care of. Thanks, Jeff Winchel!
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/11/2017 01:56 PM

Thanks for the great review.  Glad to see you able to get in and take advantage of our Buy 3 Tires get the 4th for PENNY deal.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
Cliente verificado
Oregon, WI
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
fast and friendly
Always very great service
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/11/2017 01:51 PM

Thanks for the great 5 star review.  We will focus on keeping our service fast, friendly and great for you next time.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
Cliente verificado
Verona, WI
2001 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly personnel, and feel I can trust them.
You have keep my car in good working conditions. Thanks.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/09/2017 09:15 AM

Thanks for the great review.  Hopefully we can keep it running good for a long time to come.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
DK
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David K.
Madison, WI
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast, comfortable waiting area
Service was fairly quick (~30 minutes for an oil change) and they have a comfortable waiting area with wifi and a latte machine to work while you wait.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/06/2017 12:55 PM

Thanks for the great review.  Happy to see you were able to take advantage of our coffee/latte machine.  I know it helps me get moving every morning.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
Cliente verificado
Madison, WI
2011 Hyundai Elantra To
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good service; courteous staff
I continue to be pleased with the service provided and the personable, courteous staff.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 10/04/2017 10:20 AM

Thank you for the great review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
JS
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Joan S.
Fitchburg, WI
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowledgeable and trustworthy
I will be back. Thanks.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/29/2017 08:53 AM

Thanks for the great review.  We look forward to seeing you and your Sonata next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
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JEFFREY WINCHEL
TT
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Timothy T.
Janesville, WI
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First Service
Initial service on our 2017 Ioniq was completed quickly and professionally. The car was washed, interior cleaned all within less than an hour.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/26/2017 01:45 PM

Thanks for the great review.  Make sure to take advantage of that first year of oil changes that came with the car.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
Cliente verificado
Middleton, WI
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall
Courteous service on recalls and genuine concern for our safety with worn tires were observed.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/25/2017 11:55 AM

Thanks for the review.  If you decide to get new tires keep in mind we sell all of our tires at the special buy 3 get the 4th for a penny.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
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R.
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service in a timely manner
I have been using Zimbrick Hyundai for over a year now. I consistently receive great service. I highly recommend them.
Recomendado
CLINT K., Service Manager de Zimbrick Hyundai West respondió el 09/25/2017 11:53 AM

Thanks for the great review.  We look forward to providing you with the same consistently great service for years to come.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó
avatar
JEFFREY WINCHEL
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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