JEFFREY WINCHEL

Zimbrick Hyundai West

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.

Calificación General

4.7

(714 reviews)

72

Reseñas de JEFFREY WINCHEL

Cliente verificado

Madison, WI

2009 Hyundai Genesis

03/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I like the service group; can't really say the same about the car

I think the service department is/has done all they can for my car. Simply put, this has never been an issue with any of the prior Lexus' (4) we've owned, so suffice it to say I'm a little snake-bitten by my experience with Hyundai/Genesis cars. I think if Hyundai has aspirations to compete with the likes of Lexus, this has to extend beyond the vehicles they sell on to the post-purchase service, and in this case that's been disappointing. Perhaps an anecdote, but in business school we were told a story about how the very first version of the Lexus LS had a manufacturing fault for which the company recalled all affected cars and offered owners a choice of repair or replacement. As a result their brand loyalty skyrocketed. I can't say the same about my experience with my 2009 Genesis, which I understand was the inaugural model year. Did I expect it to last as long as a Lexus, or a Toyota? Well, yes I did.

No Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

JC

Jose C.

Madison, WI

2017 Hyundai Santa Fe S

03/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

i got a good suv that i will keep

they have always done good by me

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Mc Farland, WI

2012 Hyundai Santa Fe

03/18/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Thorough and kept me informed

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2014 Hyundai Elantra

03/11/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

30,000 Mile Check

The Service Center is very professional and efficient which I very much appreciate.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Lodi, WI

2013 Hyundai Elantra Co

03/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

friendly

Good service, Jeff seemed helpful and didn't push for the things that I need to get done with my car right away. I use a different guy for all my things except for recalls, which is what I was in for and he understood that.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

JF

Judy F.

Madison, WI

2013 Hyundai Santa Fe S

03/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Prompt courteous service

Prompt courteous service.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

LT

Leah T.

Madison, WI

2017 Hyundai Sonata

03/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

Friendly and quick as always!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

MB

Melinda B.

Madison, WI

2015 Hyundai Elantra

02/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

Jeff and his team always rock! Changed my oil in no time and ordered a windshield wiper pump to be installed soon. Always great service and nice folks.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

RR

Roman R.

Edgerton, WI

2017 Hyundai Elantra

02/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

always professional, friendly, and helpful

I never feel like they are trying to upsell me. They seem genuinely interested in helping do what is necessary to keep my vehicle running reliably.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

JB

Janet B.

Belleville, WI

2013 Hyundai Elantra

02/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Don't want to write a review

Don't want to write a review

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2016 Hyundai Sonata Hyb

02/22/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Easy to schedule an appointment. Free loaner car available, if needed.

Discounts:
I did receive a paper mailing months ago with discounts that had expired. I was not receiving discount info via email. I was told by this dealer to go to the Hyundai website. After much finagling, I found a number to call on this site. I was directed to go to the dealer website. I also set up a Rewards Program. Again, it was very convoluted! I have not had these issues with previous car dealers (Honda, Mazda,...)
After all was said and done, I did receive a 10% discount.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

MM

Marcia M.

Mc Farland, WI

2017 Hyundai Tucson

02/20/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always the best service

I was able to come in for service at a time most convenient for me.
The work is always completed most efficiently, usually in less time than I expect.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

RM

Robert M.

Madison, WI

2013 Hyundai Elantra

02/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The people are friendly and efficient.

Stopped in for an oil change. Everything went great. I was in and out in a half hour.

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

LO

Lee O.

Madison, WI

2013 Hyundai Elantra

02/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Knowledge of staff

Jeff knows me and my 2 Hyundai. I feel confident that he will
recommend service that is actually needed!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

JL

Jean L.

Verona, WI

2017 Hyundai Santa Fe S

02/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Fast and efficient service! Knowledgeable staff!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

DM

David M.

Verona, WI

2014 Hyundai Azera

02/14/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

see below

friendly and great service

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 02/16/2018 12:11 PM

Thank you for the great review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

BJ

Brian J.

Madison, WI

2011 Hyundai Santa Fe

02/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Trusted care

My service advisor, Jeff Winchell, is sincere and thorough in his explanations of the service that my vehicle requires. I trust his advice and recommendations.

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 02/16/2018 12:11 PM

Thank you for the great 5 star review. I will make sure to pass this along for Jeff to see.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

SS

Stefanie S.

Madison, WI

2016 Hyundai Santa Fe S

02/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always Done Right

Always like working with Jeff in service. He's professional, personable, honest and always smiling.

While I don't know any of the workers "behind the scene" who make my car run smoothly all the time, I've never had a problem. Great work. Thank you all!!

Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 02/16/2018 12:10 PM

Thank you for the great review. I will make sure to pass this along to Jeff and all of the workers behind the scenes. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Cambridge, WI

2015 Hyundai Sonata

02/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tire Rotation

When I pay $25 to get my tires rotated I expect them to inflate the tires to the correct inflation.

No Recomendado

CLINT K., Service Manager de Zimbrick Hyundai West respondió el 02/15/2018 05:36 AM

Thank you for the feedback. I apologize the technician did not properly inflate the tires for you. I will make sure to review this with my staff to prevent it from happening again. I would be happy to discuss this issue with you directly and try to find a resolution. Please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Empleados con los que trabajó

JEFFREY WINCHEL

Cliente verificado

Madison, WI

2010 Hyundai Tucson

02/11/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Fast, courteous as usual!

Recomendado

Empleados con los que trabajó

JEFFREY WINCHEL

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