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JAMES POWERS

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1026 reviews)
69

Reseñas de JAMES POWERS

Cliente verificado
2016 Hyundai Genesis
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Survey doesn't allow me to not answer questions so I just said no when that wasn't necessarily how I wanted to answer
Survey needs flexibility
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/16/2017 05:18 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Wesley Chapel, FL
2013 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Worst customer service!
No customer service. No one went out of their way to find one answer for you... regardless of how busy it is you make it a point to be able to provide customers service at its finest. Even when I expressed my frustration they said oh sorry ... sorry... sorry fixes nothing. Retrain people! Lack of customer service, no follow up with the customer. Remember Hyundai your making money from us as customers. We the customers are the reason you are in business... don't forget that. Treat people as you would like to be treated.
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/13/2017 05:26 AM

Thank you for your response and I apologize about the issues you experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Zephyrhills, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
courtious, knowledgeable staff
the staff is very responsive throughout the service process, from scheduling to reception to completion
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/10/2017 05:59 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
KB
gravatar
KENNETH B.
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Refreshing change to car buying.
Thanks for striving to make car buying what it should have been all along.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Kenneth :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
BC
gravatar
Brenda C.
Wesley Chapel, FL
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast, friendly and committed to their product.
Great dealership. Never had a problem in over the 10 years that I have been a customer.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Brenda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
SM
gravatar
Susan M.
Lutz, FL
2013 Hyundai Accent
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good deals on cars
See comments
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/08/2017 10:46 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Wesley Chapel, FL
2001 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, professional service
10 out of 10
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/03/2017 06:13 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
DT
gravatar
Douglas T.
Tampa, FL
2013 Hyundai Azera
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not Great.
I am very disappointed in Wesley Chapel Hyundai and the service offered. There is a deffinate disconnect between front and back of the house. The detailed information I gave when setting up the appointment was never given to the service department and as a result several things I wanted done were not. Also I asked for and was charged for new windshield wipers and still have the old ones on my car. This organization in my opinion has become unorganized and lacking in there duties. It will be hard for me to return for further service. I don't expect anyone to personally contact me or anyone to read this. If you do convince me to spend more of my hard earned money at your business.
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 03/02/2017 06:56 AM

Thank you for your response and we appreciate your business Douglas. I apologize about the recent issues you experienced during your last visit. I will work with the team to better communicate within the department so we can address your needs as stated. I am sorry about your wipers. It looks like you were charged installation but not the actual parts. I will give you store credit for the install and mail the wipers to your address on file.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
DY
gravatar
David Y.
Land O Lakes, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
GREAT JOB
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/27/2017 05:36 AM

Thank you for your response and we appreciate your business David :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
RG
gravatar
Random G.
Lutz, FL
2009 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Reliable and honest
Read my comments.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/24/2017 08:03 AM

Thank you for your response and we appreciate your business :) I apologize about the grease left on your vehicle I will address it with my technician so it doesnt happen again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
JB
gravatar
Judith B.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I always come here for servce
Excellent service. Treated very nice.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/23/2017 05:13 AM

Thank you for your response and we appreciate your business Judith :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
BN
gravatar
Barb N.
Lutz, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wesley Chapel Hyundai / Great Experience
Seems very organized with appts. Courteous and friendly , acknowledged me when I was waiting in line.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/22/2017 10:41 AM

Thank you for your response and we appreciate your business Barb :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Wesley Chapel, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
x
x
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/22/2017 05:08 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
AC
gravatar
Amanda C.
Thonotosassa, FL
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service from James
Courteous & quick service.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/22/2017 05:09 AM

Thank you for your response and we appreciate your business Amanda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Plant City, FL
2010 HYUNDAI SANTA FE
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/19/2017
cliente verificadoCliente Verificado
Categoría: Service
I expected a faster and better job than previous job.
I had to have my window switch panel replaced because the previous service tech messed it up when changing the window motor. A small hole was punched in my vinyl arm rest. I had told the service man at the front desk I didn't want to see any more of that. And I did......another hole in it......I had an 11:00 appointment. .........at 12:00 I'm still standing there looking at my car......not even in yet. Just to get this panel in......... (not happy )
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/20/2017 05:11 AM

Thank you for your response and I apologize about the service issues you have experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
SK
gravatar
Suzanne K.
Lutz, FL
2014 Hyundai Equus
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
poor customer service.
Do not try and call ther service dept as you will wait at least 15-20 minutes.
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/20/2017 05:11 AM

Thank you for your response and we appreciate your business. I apologize about the issues you are experiencing trying to reach my team and also myself. I will work on seeing where the breakdown is so I can correct it for the future. Our phone system is a work in progress but for your Equus appointments please call my Premium Service Consultants directly so we can have you scheduled in without any delays. Their direct numbers are 813-995-6229 (James Powers) and 813-995-6230 (Anthony LeTourneau). They also have personal voicemails for those lines in case they are with a customer and cannot field your call at that moment. If there is anything else I can assist you with please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
AG
gravatar
Alan G.
San Antonio, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick and Pleasant
Excellent in all respects.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/17/2017 01:57 PM

Thank you for your response and we appreciate your business Alan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
PB
gravatar
Pamela B.
Plant City, FL
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great experience at Hyundai
very friendly staff
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/17/2017 01:05 PM

Thank you for your response and we appreciate your business Pamela :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
DB
gravatar
Dean B.
Spring Hill, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Attention to detail
The dealer's staff did a great job solving a minor series of problems.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/16/2017 02:07 PM

Thank you for your response and we appreciate your business Dean :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
DB
gravatar
Diane B.
Wesley Chapel, FL
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Communication key!!!
No communication on when the car would be looked out let alone repaired.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 02/15/2017 08:39 AM

Thank you for your response and we appreciate your business Diane :) I apologize about the communication issue you had and I will certainly address that with the staff to improve for the future.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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