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JAMES POWERS

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1026 reviews)
69

Reseñas de JAMES POWERS

Cliente verificado
Tampa, FL
2016 Hyundai Tucson
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/09/2017
cliente verificadoCliente Verificado
Categoría: Service
Thank you for addressing the issue
Thank you Mr. Nicolas for addressing the issue. We look forward to giving Hyundai of Wesley Chapel another opportunity to provide us with timely service.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/08/2017
Tipo de Servicio: Maintenance
Categoría: Service
Overbooking appointments
Overbooking appointments. My time is valuable that is why I book an appointment. I feel the dealership does not value my time. Please do not send me another free oil change we will no be using the dealership for routine service anymore
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/09/2017 05:39 AM

Thank you for your response and we appreciate your business. I apologize again about the long wait times you experienced. I appreciate the feedback and I will adjust the times accordingly to serve you in a timely fashion. We have added staff to our help with the wait times and hope to see you again. I have notated your account with a $50 store credit towards any future service for the inconvenience we caused you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
SB
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Susan B.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The staff is always very polite and never keeps a cusotmer waiting.
Excellent and thorough service on a recall item.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/08/2017 07:13 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Wesley Chapel, FL
2015 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It is always difficult to get someone to return your call.
This dealership does not have a good respect for the servicing of your vehicle once you purchase your car. It is difficult to get an appointment through the call center that makes the appointments. When you leave a message to have someone return your call you do not get a response. Once this car is paid for I will not buy another Hyundai.
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/08/2017 07:18 AM

Thank you for your response and we appreciate your business. I apologize about the issues you've experienced with out phone system and I appreciate the feedback so we may improve our system for the future. You can always reach me directly at the number below if you ever have an issue getting a hold of the service team. For the inconvenience I have notated your account with a complimentary oil change for a future visit. We hope to see you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
FR
gravatar
Frank R.
Lutz, FL
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
All good
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 09:21 AM

Thank you for your response and we appreciate your business Frank :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
DL
gravatar
Deborah L.
Zephyrhills, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
You are close to where I live, and it is a reliable place to bring my car for service. I enjoyed my experience.
I called at the last minute on a Saturday needing my oil changed. Ruth fit me right in within 30 minutes of my call. Now that's service!
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 09:23 AM

Thank you for your response and we appreciate your business Deborah :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Pensacola, FL
2014 Hyundai Elantra Gt
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Poor service rendered in an untimely manner.
I will not bring my car again for service
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 10:06 AM

Thank you for your response and we appreciate your business. I apologize about the experience you had and the lack of communication and hope the battery has remedied your issue for the jump start concern. If there is anything I can do for you please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
CC
gravatar
Christopher C.
Wesley Chapel, FL
2014 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No communication
Dropped my car off for an oil change, 5 minutes before appointment time. When I asked how long it would be I was told " not long" Sat and waited and waited and waited, not once did anyone come and say how long it would be or sorry for the delay, nothing.
No Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 09:20 AM

Thank you for your response and we appreciate your business Christopher. I apologize about the long wait time you experienced and are trying to add staff to accommodate the growth. James should have communicated with you better and I will council him on that. For the inconvenience I have notated your account with a complimentary oil change for future use.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
RP
gravatar
Randell P.
Zephyrhills, FL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Low pressure tires
Those tires and pressure sensor where check in about a half an hour. Some other checks we're also done and will be taking care of when I take it back for maintenance. Service Personnel more timely and courteous.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 07:55 AM

Thank you for your response and we appreciate your business Randell :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
MF
gravatar
MARTHA F.
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent, fast and professional service!
As always, the service staff is friendly, and treat me like a personal friend, but also professionally. They are courteous, and take time to explain things. While waiting for service to.be performed, they ensure that I'm comfortable, and have coffee or popcorn available. And the service is done quickly, to minimize my wait time.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/04/2017 07:53 AM

Thank you for your response and we appreciate your business Martha :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
JP
gravatar
Johnnie P.
Spring Hill, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Johnnie
Had oil changed - service was quick. Service tech was great.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 08/01/2017 12:51 PM

Thank you for your response and we appreciate your business Johnnie :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Wesley Chapel, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
x
x
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/31/2017 04:34 PM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
PL
gravatar
PATRICIA L.
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
everything was good
very good
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/31/2017 04:33 PM

Thank you for your response and we appreciate your business Patricia :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
RG
gravatar
Random G.
Lutz, FL
2009 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Reliability!
I know i can always count on Wesley Chapel Hyundai to be thorough, prompt, and courteous.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/30/2017 09:05 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
RC
gravatar
Rosario C.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always a great experience
Perfect customer service and great technical service
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/28/2017 07:40 AM

Thank you for your response and we appreciate your business Rosario :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
TP
gravatar
Tyler P.
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great place to get your car serviced
Very quick service center.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/27/2017 10:17 AM

Thank you for your response and we appreciate your business Tyler :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
MD
gravatar
Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall and oil change
The staff are friendly and not pushy about other services
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/24/2017 01:10 PM

Thank you for your response and we appreciate your business Maria :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
RL
gravatar
Robert L.
Zephyrhills, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Robert L.
The Employees are always courteous and knowledgeable.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/22/2017 10:04 AM

Thank you for your response and we appreciate your business Robert :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
AG
gravatar
Alan G.
San Antonio, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Helpful staff and quick service.
Been here several times now and it is always a pleasant experience with helpful staff and excellent service.
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/20/2017 05:04 AM

Thank you for your response and we appreciate your business Alan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
LK
gravatar
Leonard K.
Danby, VT
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Very comfortable waiting are
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/19/2017 10:42 AM

Thank you for your response and we appreciate your business Leonard :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Cliente verificado
Land O Lakes, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Servicd
Quality
Recomendado
Troy M., Service Manager de Hyundai of Wesley Chapel respondió el 07/18/2017 01:33 PM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Empleados con los que trabajó
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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