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Josh Clair

Service Manager
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(19 reviews)
84

RF
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RON & BEVERLY F.
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2026
cliente verificadoCliente Verificado
10
Peace of Mind
I am a widow and know very little about car maintenance. My husband always took care of my car and always trusted Mullins. I still drive that same car. When I needed brakes, I was told before hand that by me next appointment, I would have to have them replaced. So I had plenty of notice. I never have put windshield washer fluid in my car and I do not worry about any routine maintenance. However, this last appointment, I was told I was missing a lug nut on one of my wheels. I was grateful they noticed this and replaced the nut. When I went to check out, I was told that I would not be charged, again, I was very grateful, but when I checked the bill, the nut was listed and I was charged for it. Don't get me wrong, I would have happily paid for said nut, but don't tell me one thing and then do another. My service is usually performed quickly and efficiently.
Empleados con los que trabajó

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Cliente verificado
Ocala, FL
Ford F-350 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2026
cliente verificadoCliente Verificado
10
Always Mullins automotive
Mullins Automotive does it again. Being a small business owner can be stressful and nerve racking. If you have vehicles which are important for your business to operate, I can only recommend Mullins Automotive. Adding to my fleet of trucks I recently purchased another truck, a 2019 F350. Though this truck appeared to be practically brand new and no service needed, I brought it to Mullins for a thorough check up. No major issues were detected via computer diagnostics. However some little things I wanted done, oil change, fluids and small interior fixes like seat switches and mirrors. Dwayne ( the owner ) treats every customer like family and his team of mechanics up to office personnel are amazing. Dwayne will be upfront and honest, he’ll tell you what needs to be fixed and what can wait. His experience and personality is always beyond reproach. Now my truck runs like a finely tuned machine and no worries. If you have a vehicle gas or diesel, I will always recommend Mullins. Thank you Dwayne and your team of professionals…

JS
JOHN S.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2026
cliente verificadoCliente Verificado
10
Excellent Work
I would highly recommend anyone having to have their automobile or truck worked on to choose Mullins Automotive. Their service was fast and friendly, but perhaps the thing I was most impressed with, was their honesty. I had taken my truck to a different automotive service and they gave me an estimate that was over $6,000 and when I chose to get a second opinion from Mullins Automotive, they repaired my truck for $300. I will not hesitate to use their services again if and whenever i need an automotive repair.
Empleados con los que trabajó

Cliente verificado
Reddick, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2026
cliente verificadoCliente Verificado
10
Great work and staff. A good combination.
Be patient and let them do their magic. You will be very satisfied with the results..
Empleados con los que trabajó

CM
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CANDICE M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2026
cliente verificadoCliente Verificado
10
Quick and excellent service!
Since moving to Ocala 6 months ago, I’ve only trusted Mullins when it comes to auto servicing and care. Their service is always done promptly and efficiently. The workers are friendly and knowledgeable. It’s well worth my time and miles to work with the best!
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2026
cliente verificadoCliente Verificado
10
Serpentine belt and oil change
Took truck in for serpentine belt and idler pulley replacement and oil change. Service was awesome and price was less than expected!
Empleados con los que trabajó

JW
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JOE W.
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2026
cliente verificadoCliente Verificado
8
Outstanding service
Typical oil service and brake assessment. The staff is always professional, quick, and courteous. Great service!
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 01/06/2026 04:48 AM

We appreciate your recognition of our staff's professionalism and efficiency. Providing quality service in a timely manner is of utmost importance to us, and it is gratifying to know that we have met your expectations during your oil service and brake assessment. Your feedback is invaluable as we strive to maintain high standards in our service offerings.

Empleados con los que trabajó

HM
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HOLLY M.
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2025
cliente verificadoCliente Verificado
10
Pleasant & Very Accommodating
I'm so happy to have found Mullins Auto. I am very confident of the service they provide and very comfortable with team that works at the shop.
5 Stars without hesitation!
Thank you all!
God Bless!
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 12/23/2025 06:29 AM

We appreciate your positive feedback and are pleased to know that you feel confident in the services we provide. Our team is dedicated to ensuring a comfortable and reliable experience for all our customers. Your support is invaluable to us. Thank you for choosing Mullins Automotive & Truck Services of Ocala. We wish you all the best.

Empleados con los que trabajó

JM
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JAMES M.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2025
cliente verificadoCliente Verificado
10
2015 Ford F250 Transmission Gravel Shield
Our 2015 F250’s gravel shield became loose on one side, after calling Josh we were able to come in next morning (even though they had full schedule). Paul was great checking us in and having the truck looked at quickly, repairs were completed in 15 minutes with excellent service by the Technician.

As we have always experienced with Paul and staff, excellent professional quick thorough service. Will always recommend Mullins and staff.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 12/08/2025 04:34 AM

We appreciate you taking the time to share your experience with Mullins Automotive & Truck Services. It is gratifying to know that our team, including Paul and our technicians, provided you with prompt and professional service for your F250. We strive to maintain a high standard of quality and efficiency, and it is encouraging to hear that we met those expectations during your visit. Your recommendation means a great deal to us.

Empleados con los que trabajó

MD
MARY D.
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2025
cliente verificadoCliente Verificado
10
Alternator belt and radiator hose
Very efficient work. I had a high pitch noise in the engine. It was the alternator belt, when checked they found radiator hose about ready to burst. Had these two replace and car runs fine no noise.They checked my tires and fluids for me as well.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 11/25/2025 09:51 AM

We appreciate your feedback regarding your recent experience with our services. It is gratifying to know that our team was able to efficiently identify and address the issues with your vehicle, ensuring both the alternator belt and radiator hose were replaced. Furthermore, we are pleased that you found our additional checks on your tires and fluids beneficial. Delivering quality service and ensuring the safety of our customers' vehicles is our primary objective. Thank you for choosing us for your automotive needs.

Empleados con los que trabajó

SR
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Steve R.
Ocklawaha, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2025
10
Repaired our 2016 Pathfinder that was running poorly
Another excellent job by Mullins Automotive at a fair price price the techs and the guys in the office were great. Thanks again guys 👍
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 09/25/2025 04:18 AM

We sincerely appreciate your positive feedback regarding your recent experience with Mullins Automotive & Truck Services. It is gratifying to know that you found our pricing fair and that our technicians and office staff were able to meet your expectations. Your support is integral to our commitment to providing quality service. Thank you for choosing us for your automotive needs.

Empleados con los que trabajó

SR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2025
cliente verificadoCliente Verificado
10
Our Nissan Pathfinder was running poorly and hide engine warning symbols
The guys at Mullins Automotive knocked it out of the park today ! Diagnosed the issues and did the repair, we are super happy with the work as always.Was a pleasure dealing with the guys in the office too.👍
Thanks
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 09/25/2025 04:18 AM

We appreciate your feedback and are pleased to hear that our team was able to effectively diagnose and repair the issues with your vehicle. It is gratifying to know that you were satisfied with both the quality of our work and the service provided by our office staff. Your support is invaluable to us, and we look forward to continuing to serve your automotive needs.

Empleados con los que trabajó

Cliente verificado
Anthony, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2025
cliente verificadoCliente Verificado
10
Oil change
Always a pleasant experience
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 09/23/2025 11:23 AM

We sincerely appreciate your feedback regarding your experiences with us. It is our commitment to provide quality service and ensure customer satisfaction. Your words reaffirm our efforts, and we look forward to continuing to meet your automotive needs in the future.

Empleados con los que trabajó

Cliente verificado
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2025
cliente verificadoCliente Verificado
10
Very good
I have no complaints.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 08/22/2025 06:24 AM

We appreciate your positive feedback regarding your experience with our services. It is always our goal to meet the expectations of our customers, and we are glad to know that we succeeded in your case. Your satisfaction is important to us, and we look forward to maintaining this standard in the future.

Empleados con los que trabajó

Cliente verificado
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/18/2025
cliente verificadoCliente Verificado
6
Mullins did exactly what they said they would do!
I was referred to Adam the mechanic, thankful for their time. The labor cost is over the top for me. 1st time at this shop.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 08/20/2025 05:07 AM

We appreciate your taking the time to provide feedback regarding your recent experience with us. It is good to know that you found Adam's service satisfactory. We understand that our labor costs may come as a surprise, and we strive to offer quality workmanship alongside fair pricing. Your perspective is valuable to us as we continuously evaluate our services. Thank you for considering our shop for your automotive needs.


L.
Ocala, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2025
cliente verificadoCliente Verificado
10
Great team
I highly recommend them. Even though they had a full schedule today, they took care of my truck right away.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 08/12/2025 04:02 AM

We appreciate your recommendation and are pleased to hear that our team was able to assist you promptly despite a full schedule. Providing timely and efficient service is one of our core commitments, and it is rewarding to know that we met your expectations. Thank you for choosing Mullins Automotive & Truck Services of Ocala.

Empleados con los que trabajó

JC
JULIAN C.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2025
cliente verificadoCliente Verificado
10
Saved me $1,000 dollars
Went to a AAA approved shop that was trying to charge me double what you guys charged me. Thank you! -Julian from UniFirst
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 08/08/2025 01:49 PM

We appreciate you taking the time to share your experience. It is gratifying to know that you found our pricing to be fair and competitive. Offering value to our customers is a priority, and your feedback reinforces our commitment to providing quality service. Thank you for choosing Mullins Automotive & Truck Services.

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2025
cliente verificadoCliente Verificado
10
Extremely helpful, insightful, and practical.
Amazing group of people. Went above and beyond to help me. If you’re trying to pick a place for auto care, without a doubt choose this one.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 07/22/2025 09:26 AM

We appreciate your generous feedback regarding your experience with our team. It is gratifying to know that our efforts to provide exceptional service and support have made a positive impact on your visit. Your recommendation is invaluable, and we remain committed to maintaining the high standards that led to your satisfaction. Thank you for choosing us for your automotive needs.

Empleados con los que trabajó

WS
WILLIAM S.
Ford F-250 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2025
cliente verificadoCliente Verificado
10
Took my 2022 F250 in for diagnostic testing for testing.
Employees very friendly and unfortunately the truck didn’t replicate it’s symptoms long enough to throw a code to make a diagnosis.No charge for their time and said to bring it back if it throws any codes.
DWAYNE S. de Mullins Automotive & Truck Services of Ocala respondió el 07/10/2025 07:44 AM

We appreciate your positive feedback regarding the friendliness of our employees. It is always our goal to provide a welcoming environment for our customers. We understand the frustration that can arise when a vehicle does not consistently replicate its symptoms, and we value your understanding in this situation. Please know that our team remains available for any future diagnostics should the issue reoccur. Thank you for choosing Mullins Automotive & Truck Services.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.