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SureCritic / Concesionario Hyundai / Ciocca Hyundai Of Williamsport / JOLAN POTTER
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JOLAN POTTER

Service Advisor
Ciocca Hyundai Of Williamsport
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(16 reviews)
69

Reseñas de JOLAN POTTER

Cliente verificado
Lock Haven, PA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/06/2022
cliente verificadoCliente Verificado
1
Categoría: Service
Loaner cars needed
I was upset when my car was towed to the dealership and no loaner cars were available. When I purchase a vehicle and also finance in an extended warranty , I have higher expectations for care after the sale when a covered problem arises. The other option was to rent at my own expense and be reimbursed when the work was done. That would have been an expensive two weeks. Dealership should increase available loaners. Someone who gave the dealership a large amount of money for a vehicle should expect certain guarantees.
As for customer service, that was better. Jolan took great care to update me along the way and answer questions I had. My one star review reflects on the dealership, not my customer service review.
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Lock Haven, PA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/06/2022
cliente verificadoCliente Verificado
1
Categoría: Service
Loaner cars needed
I was upset when my car was towed to the dealership and no loaner cars were available. When I purchase a vehicle and also finance in an extended warranty , I have higher expectations for care after the sale when a covered problem arises. The other option was to rent at my own expense and be reimbursed when the work was done. That would have been an expensive two weeks. Dealership should increase available loaners. Someone who gave the dealership a large amount of money for a vehicle should expect certain guarantees.
As for customer service, that was better. Jolan took great care to update me along the way and answer questions I had. My one star review reflects on the dealership, not my customer service review.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/02/2022
Tipo de Servicio: Repair
0
Categoría: Service
Loaner and warranty
You will be put on a list if they have none. Don’t ask when you buy your vehicle if loaners are readily available because you will be told they are, they are not. Also, if you have a new motor installed per the bearing recall, your motor doesn’t get its own new warranty, it goes off of what your car has left. Not the dealerships fault about the warranty but Hyundai certainly has room for improvement.
WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 04/04/2022 04:00 AM

Hello! I want to thank you for taking the time to review the service department. I see there are a couple items that did not meet your expectations that I would like to have an opportunity to address if possible and see if any resolution can be obtained. I will reach out today via email and phone call to see if we can touch base. I hope you have a fantastic day!

WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 04/07/2022 04:30 AM

I am sorry to see/hear that through the many conversations and attempts to resolve any concerns, we are not able to provide you with the confidence in our department nor provide you the proper services you would like for your vehicle. I certainly hope you have a fantastic day.

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
DR
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Dustin R.
Watsontown, PA
2016 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Issue unresolved
I'm still having the same issue despite being told that the car is fine. I can't drive more than a half hour without the risk of the car shutting off on it's own.
WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 03/30/2022 04:29 AM

Dustin, would it be possible to speak with you in regards to this concern. Please reach out to me at your earliest convenience. 570-447-0484, Matt Marchiori Service Director.

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
MG
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Margaret G.
Benton, PA
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Superb service
From initiating the appointment to have my check engine light "checked" to leaving the dealership with confidence that my vehicle was as good as new, I found Ciocca Hyundai''s service department to be the best I have ever used.
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Berwick, PA
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Happy with service!
Our transmission needed to be replaced after 5,000 miles. It was completed in a very timely manner. We were updated frequently about the progress of the job.
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
CZ
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Cecile Z.
Mifflinburg, PA
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Good Service
Service was good and timely!
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Eagles Mere, PA
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
excellent service
The service provided by Jolan was excellent
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Riverside, PA
2017 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Good service !
Happy with service experience. Will return.
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Lock Haven, PA
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
Prompt and friendly service. On time with scheduled service.
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Unityville, PA
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Oil change
Overall good experience
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Williamsport, PA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service
Great communication and quick responses to any questions
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
BN
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Brian N.
Montoursville, PA
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great fast courteous service. Can’t say enough good things about Dan Hill and the other members of Ciocca.
WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 02/28/2022 12:58 PM

Thank you for the great reveiw

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
BR
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Barbara R.
Lock Haven, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
10
Categoría: Service
Outstanding
Thumbs up
WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 02/24/2022 10:55 AM

Thank you for the great review!

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
JP
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JOLAN P.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
10
Categoría: Service
GREAT SERVICE
THE CIOCCA HYUNDAI TEAM IS GETTING BETTER AND BETTER EVERYDAY
Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Flemington, PA
2022 Hyundai Santa Cruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Nothing
Nothing
Empleados con los que trabajó
avatar
JOLAN POTTER
Service Advisor
Cliente verificado
Flemington, PA
2022 Hyundai Santa Cruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Nothing
Nothing
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/21/2022
Tipo de Servicio: Repair
8
Categoría: Service
Nothing
Nothing
WILLIAM N. de Ciocca Hyundai Of Williamsport respondió el 02/21/2022 12:08 PM

Thank you for taking the time to review your recent service visit. We use each of these as chance to grow professionally and are always thankful for the feedback. 

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Williamsport, PA
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Very knowledgeable on services, and what vehicle s were in stock
DOUGLAS B H. de Ciocca Hyundai Of Williamsport respondió el 02/21/2022 01:54 PM

thank you anne, we sure do appreciate you

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Cliente verificado
Muncy Valley, PA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Had to schedule a repair with a time constrained schedule and the service center was extremely accommodating to my needs. Repair was quick, with additional input of future repairs that have been scheduled as well in a manner that easily accommodated my work/personal life schedule. Would highly recommend Ciocca Hyundai of Williamsport.
DOUGLAS B H. de Ciocca Hyundai Of Williamsport respondió el 01/15/2022 12:25 PM

thank you, we sure do appreciate you

Empleados con los que trabajó
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JOLAN POTTER
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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