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JOHN J GROSSO

Atlantic Hyundai
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(874 reviews)
71

Reseñas de JOHN J GROSSO

KC
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Kenneth C.
Lindenhurst, NY
2006 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer care provided by service advisor
Excellent dealership highly recommend it
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 09/01/2016 10:37 AM

Kenneth, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Ronkonkoma, NY
2009 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Would recommend Hyundai Service to anyone that is looking for honest, reliable service.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 09/03/2016 01:48 PM

Richard, thank you for taking the time to provide feedback on your last service visit with John Grosso, Atlantic Hyundai appreciates your business.

Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
Islip Terrace, NY
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It's convenient and I'm confident that my car is done correctly.
My car was completed in the time promised. The service manager John Grosso was very knowledgeable.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 09/01/2016 09:29 AM

Louise, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
WM
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William M.
Deer Park, NY
2012 Hyundai Genesis
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/30/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
wait too long
Repair promised in 21/2 hours. waited 4 hours.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 09/01/2016 09:27 AM

William, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
CH
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Cristina H.
Bay Shore, NY
2013 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not America's Best Warranty
Dominic was nice and answered the questions I had, I had no problem with him. My issue with the service is that a superficial dent voided my warranty when it came to working on my airbag module. It's hard to understand how my car has passed four inspections with no problems, but I'd be forced to go through insurance or out of pocket for this service. Again, Dominic was a nice advisor and explained things, I just think the overall customer service was lacking especially since the Hyundai warranties are labeled as America's Best.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/30/2016 03:03 PM

Cristina, Atlantic Hyundai appreciates your feedback on your last service visit, the dealer can only provide warranty coverage to a customer for defects on factory workmanship, we apologize that Atlantic couldn't perform a warranty repair on this system of you. Please continue to work with Dominic Knecht for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
East Setauket, NY
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/26/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service reps
All service are good , except for one
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/29/2016 09:12 AM

John, please continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Empleados con los que trabajó
JG
JOHN J GROSSO
FC
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Federico C.
Astoria, NY
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Atlantic
Best Service
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/27/2016 07:07 AM

Federico, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
NP
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Nicholas P.
West Islip, NY
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service!
Service advisor John Grosso is spectacular! He always makes sure things are done fast and correct. he goes out of his way to make sure I'm completely satisfied!
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/26/2016 10:25 AM

Nicholas, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
AG
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Anthony G.
Centereach, NY
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall
Good service.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/26/2016 10:24 AM

Anthony, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
CB
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Charles B.
West Islip, NY
2009 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/23/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service
communication was poor, they had my car for over a week and I had o call e the status
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/26/2016 05:47 AM

Charles, Atlantic Hyundai would like to apologizes for the lack of communication on the past service visit. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
MK
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Michael K.
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
This is SERVICE!
John Grosso's attention, not just to details, but customers' needs as well makes this Hyundai dealer the place for service .
Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
LB
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Linda B.
Deer Park, NY
2010 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
NOTHING
I WILL NOT COME BACK HERE AGAIN.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/26/2016 07:27 AM

Linda, Atlantic Hyundai would like to aplogize for the inconveinence you experienced during your last service visit, Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
FH
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Francis H.
Copiague, NY
2012 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/13/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
SERVICE
EVERYTHING WAS GREAT EXCEPT SCRATCH!
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/15/2016 02:32 PM

Francis, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
DD
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Dean D.
Bay Shore, NY
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Attentive service
Service agent, John very knowledgable and helpful. Only criticism I have is for Hyundai Corp. the Michelins that replaced original tires are noisy, provide a harder ride and less less mpg.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/15/2016 02:27 PM

Dean, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
IS
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Ida S.
East Islip, NY
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is great! John Grosso is great, he calls when car is ready very knowledgeable and always pleasant!
Great service and staff.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/10/2016 03:44 PM

Ida, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with Jonathan Roque for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Bay Shore, NY
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change and inspection
the service seems to be getting better
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/09/2016 03:07 PM

Nur, thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
FO
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FRANK O.
2014 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/06/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Feeling like an un valued customer
My experience was normal as usual I was greeted at the entrance and then lead to the service writer I had a 915 appointment I arrived there a little before nine. The reason I am most displeased about is I didn't get out of the dealership until 140, I had to ask the service writer what the status of my car was and when he looked it up after asking me my name he looked up and said The car was just done and he would send the paperwork over to the cashier and for me to go there and wait for it when I went to the cashier I noticed my repair order was under roughly about five repair orders when I paid and looked at my paper work I notice a time stamp set 11 AM which means I waited there over 2 1/2 hours without needing to needless to say I was very unhappy
No Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
JB
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Joseph B.
Lindenhurst, NY
2008 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/05/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
later
later
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/08/2016 08:37 AM

Joseph, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
AG
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Anne G.
Massapequa, NY
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The wait wasn't that long...
The wait wasn't long. I was out and the car done in 2 hours time. Love it.
Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 08/08/2016 08:32 AM

Anne, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Seaford, NY
2012 Hyundai Tucson
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/03/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Bad experience
Terrible communication. Told would receive a loaner and did not. Car brought in late Tuesday and did not get back till Monday. Car was finished Friday and never contacted.
No Recomendado
Empleados con los que trabajó
JG
JOHN J GROSSO
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