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JASON COBURN

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(637 reviews)
82

SH
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Susan H.
Scottsdale, AZ
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Hyundai Scottsdale
I love Earnhardt. I would not go anywhere else. The service employees are friendly and helpful, the check in and out process is easy, and the waiting room is comfortable. The dealership is very clean. Best dealership I have ever experienced. Also they take great care of my car. Thank you.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/10/2017 07:28 AM

What a wonderful review, thank you!

It is our supreme pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Genesis Service
The entire experience was done well. Timely, friendly, snack bar and coffee top it off
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/10/2017 07:25 AM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Okay
Okay service. Dealership needs more education on the Hyundai per-paid service plan. More explanation of the service checks. My Toyota dealership is a step up from Hyundai dealerships.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/09/2017 09:00 AM

Thank you for your feedback.

As this was your first visit information regarding the pre-paid maintenance plan you purchased where you bought your Accent was not already in our system.  We have added that information to help with future visit and hope one day, we'll become your dealer of choice.

We do appreciate the feedback and look forward to seeing you and your Accent again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

ST
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Sarah T.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service!
Keep up the good work!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 04:45 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

JE
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JAMES/ANN E.
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hard to reach service dept. To busy, don't get called back after leaving a message. etc.
Beautiful place, Not happy with the way sales are handled there. Constant changes in personal. Service dept. is lacking. Something is missing, perhaps at the top, the buck stops there.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 01:02 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RS
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Rikshith S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and staff!
The folks always treat me really well and make sure the service is completed in the quickest time possible!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 09:24 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Group
Was early for my appointment but Service managed to get me in and out in record time. Very personable group and excellent service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/26/2017 01:49 PM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
The service is alway excellent and done in a timely manner. All of the sales reps. and service people are great to work with. The waiting area is very comfortable, with good coffee, and danish in the morning.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/26/2017 01:47 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DM
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David M.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
10.16.2017 Service Appointment
Everything went as expected. Great job as usual.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/24/2017 09:39 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

JW
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James W.
Scottsdale, AZ
2013 Hyundai Elantra Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Service
I like coming to see you all.
Everybody is so friendly.
It is my pleasure coming to see you.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/23/2017 08:39 AM

We like seeing you too James. 

Thank you for choosing us and we look foward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Cave Creek, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No complaints
Friendly staff, quick service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/23/2017 08:38 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

EL
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Edwin L.
Fountain Hills, AZ
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not recommend
Not good
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/20/2017 01:08 PM

Thank you for your feedback.

From our side, an oil change, a recall, and replacing your battery before it left you stranded, all in under an hour while you waited seems like a pretty good visit.

We are interested in learning what was not good and why not recommended and perhaps we could find a way to serve you differently in the future.

We've serviced both of your Sonatas going back over 5 years now, whatever your disatisfaction stemmed from this visit, please let us know, we will certainly try to make it right.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
the people
everyone is very nice
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/20/2017 01:10 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Appt. For 2017 Hyundai Elantra
Clean, bright, environment and the quality customer service. Complimentary popcorn too!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/20/2017 01:09 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

SS
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Scott S.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Everything was excellent!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/13/2017 08:37 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service dept
Jason is very knowledge of what type of service I needed..
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/13/2017 08:42 AM

Thank you for the 5-star review and praise for Jason Coburn your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

SS
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Steven S.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
auto service
Great service as always
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/13/2017 08:13 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Another flawless service!
I've been coming to Earnhardt Hyundai North Scottsdale for the service of my 2014 Santa Fe since we purchased it new at that same dealership and every service appointment experience so far have been excellent. Very happy with Hyundai and the team at EHNS.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/13/2017 08:12 AM

Thank you for the wonderful review.

We are so happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

CG
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Claudia G.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always Great Service
My Service Rep (Jason Coburn) and the Service Manager (Michael Southern) always make sure my vehicle is well taken care of. They are always professional, pleasant and ready to answer any questions or address concerns. Thank you both for such a great job.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/09/2017 12:59 PM

Thank you for the wonderful review here and on Yelp!.

It is absolutely our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

HF
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Hugh F.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Quality service from a friendly and engaging staff plus the facilities are also welcoming
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/09/2017 12:59 PM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.