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SureCritic / Concesionario de coches nuevos / Vancouver Toyota / James Quitugua
JQ

James Quitugua

Vancouver Toyota
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(7 reviews)
43

Reseñas de James Quitugua

CN
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CHRISTOPHER N.
Bend, OR
Toyota Land Cruiser
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2025
cliente verificadoCliente Verificado
10
Great experience with Vancouver Toyota
Another awesome experience buying a car from the team at Vancouver Toyota! Trey, Mark and James were top-notch. They got us in and out quickly, and we're loving our new Land Cruiser. We'll definitely be back for our next car.
Lori B. de Vancouver Toyota respondió el 01/03/2025 11:34 AM

We appreciate your positive feedback regarding your recent experience at Vancouver Toyota. It's great to hear that Trey, Mark, and James provided you with efficient and attentive service during your purchase. Enjoy your new Land Cruiser, and we look forward to assisting you with your future automotive needs. Your satisfaction is important to us.
Thank you, 
Lori Bonner 
Customer Relations Manager 
360-360-4758

Empleados con los que trabajó
JQ
James Quitugua
MD
Mark Dunn
TS
Trey Stewart
AS
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AUGUSTINE S.
Woodland, WA
Toyota Tacoma 4WD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2024
cliente verificadoCliente Verificado
10
Best dealership on the West coast
The staff at Vancouver Toyota hands-down is the best I’ve ever dealt with. They have been such a blessing to work with. I have purchased two Toyota truck from them this year one a tundra and one Tacoma James Q is the reason for that.
Lynn Q., Customer Service Rep de Vancouver Toyota respondió el 12/16/2024 09:47 AM

We appreciate your positive feedback about your experience with our staff at Vancouver Toyota. It's great to hear that James Q provided you with exceptional service during your recent purchases of the Tundra and Tacoma. Our team strives to create a welcoming environment, and your kind words affirm their hard work and dedication. Thank you for choosing us for your vehicle needs, and we look forward to continuing to serve you in the future.

Lynn Quiding
Customer Service Representative
3602535403
Empleados con los que trabajó
JQ
James Quitugua
GS
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GREGORY S.
Amboy, WA
Toyota RAV4 HYBRID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2024
cliente verificadoCliente Verificado
8
Very, Very, Busy Place...Lots of Toyota's being sold (and bought)
Cars were "flying off the shelves" as we purchased on that came in off the 18-wheeler just hours before we bought it. Sage Advice: If you want a Toyota today, you better grab it while it's on their parking lot otherwise it'll be gone. Sure, they can try to find a model you like with accessories, etc. but the plain truth is there are several very HOT vehicles including Siennas and RAV 4s that are sold almost as soon as they reach the dealership. BE FLEXIBLE, otherwise you'll have to go to the back of the line, especially for Siennas in particular.
Lori B. de Vancouver Toyota respondió el 10/02/2024 06:14 PM

We appreciate your insight regarding the current inventory situation at our dealership. It's true that demand for certain models, particularly the Sienna and RAV4, has been quite high lately. Your advice about flexibility is invaluable for our customers navigating the buying process. We're glad to know that you had a positive experience and were able to secure the vehicle you wanted. Thank you for sharing your experience with others.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

Empleados con los que trabajó
JQ
James Quitugua
AR
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ARTEMIO R.
Vancouver, WA
Toyota SEQUOIA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/18/2024
cliente verificadoCliente Verificado
2
Average
We came in with an approval letter for 80 grand, and we were given the runaround and we had our credit ran multiple times. In the end, we would up financing through the bank I already had an approval from. The salespeople don't sit with you on the test drive, which was also unusual but made us feel unimportant, and we weren't kidding around or anything, the only reason why we even bothered purchasing the car with them was because my wife wanted the specific 89,000$ Toyota Sequoia.
Lori B. de Vancouver Toyota respondió el 08/19/2024 09:22 AM

We appreciate you sharing your experience with us, Artemio. It's disappointing to hear that your visit did not meet your expectations. We apologize for any inconvenience caused during the financing process and the test drive experience. Your feedback is valuable to us, and we will use it to improve our services to ensure that all our customers feel valued and well-supported throughout their car-buying journey. If there is anything else you would like to discuss further, please feel free to reach out to us. Thank you for bringing this to our attention.

Thank you, 
Lori Bonner 
Customr Relations Manager 
Vancouver Toyota 

Empleados con los que trabajó
JQ
James Quitugua
YM
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YVETTE M.
Vancouver, WA
Toyota Prius c
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2023
cliente verificadoCliente Verificado
8
Took care of us
James really tried to fit our needs and was understanding when we had to reschedule due to covid. He gave us an estimate of 2-3 days work and ended up completing it in one day. We appreciate the transparency and the communication.
Lynn Q., Customer Service Rep de Vancouver Toyota respondió el 01/01/2023 04:35 PM

Hi Yvette,
Thank you for your review of James in our Call Center . We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Empleados con los que trabajó
JQ
James Quitugua
EF
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ERIC F.
Brush Prairie, WA
Ford Edge
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2022
cliente verificadoCliente Verificado
10
Wifes car died. back on the road the next day.
James was incredible! Everything was quick and painless. Diamond!!
Lynn Q., Customer Service Rep de Vancouver Toyota respondió el 09/13/2022 05:36 PM

Hi Eric, 
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Empleados con los que trabajó
JQ
James Quitugua
NM
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NATALIE M.
Portland, OR
Subaru Crosstrek
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2022
cliente verificadoCliente Verificado
10
Fantastic first time buying experience!
I was very nervous about buying a car for the first time. Cory (plus every staff member I encountered) made it so easy. I never felt pressured, and all of my questions were answered and then some. I left that day with exactly the car I wanted!
Lynn Q., Customer Service Rep de Vancouver Toyota respondió el 09/13/2022 10:43 AM

Hi Natalie, 
Thank you for sharing your experience while purchasing your car with us. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
Empleados con los que trabajó
CC
Cory Cox
JQ
James Quitugua
MD
Mark Dunn
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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