JM

Jacob Mahar

Accessories Manager
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(265 reviews)
94

BA
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BEN A.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
service
Jacob helped me select tires and rims and had them installed in a timely fashion
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/02/2023 05:03 PM

Thank you Ben, for taking the time to leave us this 5-star review. We are so pleased that Jacob was able to help you select tires and rims and that he was able to install them in a timely fashion. We strive to provide excellent customer service, and it is very gratifying to know that our efforts have been successful. We value your business and look forward to working with you again.

Empleados con los que trabajó

MA
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MITCHELL A.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Bronco purchase
Tyler and Tyler were outstanding to work with .
Very knowledgeable and professional. And no need to go elsewhere for wheels and tire upgrades and 2” lift . And Accessary experts Jacob and Preston were very helpful and competitive on price . A great experience overall .
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:44 AM

We are so pleased to hear that Tyler and Tyler, Jacob, and Preston provided you with a great experience. We take pride in our knowledgeable and professional team, and it is wonderful to hear that they exceeded your expectations. We are glad that you found what you needed from us and hope to serve you again soon.

Empleados con los que trabajó

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ERNEST M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Trim instalation
Excellent time, cost and workmanship.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:39 AM

Thank you, Ernest, for taking the time to provide your feedback. It's great to hear that your experience with us was both efficient and of superior quality. We appreciate your kind words and will continue to strive for excellence in all that we do for our customers.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/23/2023
cliente verificadoCliente Verificado
7
Categoría: Service
Running board replacement
Easy to make appointment BUT I had to go to the dealer on my own to find out if the replacement parts were in. Repair was quick once everything got ironed out. Can only rate 4 stars because of dealer not letting me know parts were in
Abigail B. de Mike White Ford of Coeur d'Alene respondió el 06/24/2023 01:03 AM

We apologize for any inconvenience you may have experienced. We understand your frustration and are happy to hear that the repair was completed quickly. We will make sure to improve our communication when parts are available for any future service. We appreciate your business and hope to see you again soon."

Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:40 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details. 

Empleados con los que trabajó

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GRANT F.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great. Service!
As usual we had a great experience working with Bill, Robert, Russ, Jacob - the whole team! They never disappoint!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:30 AM

We're delighted to hear you had such a positive experience with our team! We strive to provide excellent service and it's great to hear that we've succeeded. We look forward to seeing you again soon!

Empleados con los que trabajó

Cliente verificado
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Accessories department was fast and efficient with my veg customizations
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/14/2023 12:06 PM

We are so glad to have been able to meet your needs for customizing your vehicle. Our team takes pride in providing speedy service to our customers, and we are delighted to hear that you were so satisfied. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Greenacres, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Dash Cam Install
Jacob and Lew did a great job!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/14/2023 12:06 PM

We're so glad Jacob and Lew made your visit to Mike White Ford of Coeur d'Alene a positive one. We strive to make sure everyone who visits us has a great experience!

Empleados con los que trabajó

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DOUGLAS Y.
Liberty Lake, WA
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service!
The best service team anywhere!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/05/2023 11:25 AM

Thank you, Douglas, for your kind words! We are so pleased to hear that our service team was able to provide you with an excellent experience. Our team works hard to ensure that our customers are always taken care of, and we're glad we could do that for you. We appreciate your business and look forward to serving you in the future.

Empleados con los que trabajó

Cliente verificado
Deer Park, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
second to none cutomer service
Very friendly staff. I would like to give a special shout out to my salesman Kevin. This guy is the best salesman we've ever dealt with. Always eager to help and go above and beyond.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:58 AM

Thank you for taking the time to share your experience! We are so glad to hear that you had a great experience with our staff, especially Kevin. We work hard to ensure that every customer feels welcome and informed, and it is wonderful to hear that you felt that way. We are proud to have Kevin on our team and will strive to make sure every customer experience is as positive as yours.

Empleados con los que trabajó

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RONALD H.
Rathdrum, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Fog Lights installation
I’m very happy with my experience with Mike White Ford accessory department. They took great care of me. Got the job done early! Very courteous.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/25/2023 08:24 AM

Thank you so much for your kind words, Ronald! We are delighted that you had a pleasant experience with us. We strive to always provide excellent customer service and we are glad that we could do that for you.

Empleados con los que trabajó

Cliente verificado
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Great work and service!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/22/2023 03:37 PM

Thank you for your kind words! We strive to provide excellent customer service and it's always a pleasure to receive such positive feedback. We're glad to have been of service and hope you'll think of us for any of your future automotive needs.

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/17/2023
cliente verificadoCliente Verificado
10
Categoría: Service
accessories for my Ranger
Mike White Ford is the best ever
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/17/2023 04:44 PM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/10/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Good service
Brought vehicle in the morning, out in the afternoon, called when completed and did nice work
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/12/2023 08:09 AM

Thank you for taking the time to share your experience with us. We are glad to hear that you were able to get your vehicle in and out quickly and that you were satisfied with the work that was done. We strive to provide excellent customer service and we are glad that we were able to meet your expectations.

Empleados con los que trabajó

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RICHARD J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/03/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service on New Vehicle
Ordered a cover for my new maverick truck and it arrived before the date promised and was installed perfectly.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/04/2023 09:48 AM

Thank you for your kind review, Richard! We are so pleased to hear that your cover arrived before the date promised and was installed perfectly. We strive to provide excellent customer service and are glad that we could meet your expectations. We appreciate your business and look forward to serving you again in the future.

Empleados con los que trabajó

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TAMI K.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Intalled Remote starter
Excellent Service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/21/2023 01:28 PM

Thank you so much for your kind words, Tami! We are so glad to hear that you had an excellent experience with us. We strive to provide the best service possible and it's wonderful to know that we achieved that for you. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

RJ
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RICHARD J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service on New Vehicle
This the initial service on my Maverick Truck, ordered additional parts to customize truck. Parts arrived quickly and installation was simple make an appointment and parts installed.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/19/2023 03:16 PM

Thank you for your review, Richard! We are so glad to hear that your parts arrived quickly and that the installation was simple. We appreciate your business and look forward to helping you with your future automotive needs.

Empleados con los que trabajó

Cliente verificado
Anaconda, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent new vehicle purchase experience
We just purchased a new explorer ST. Love the vehicle, and particularly love the folks at the dealership and all their help.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/10/2023 11:02 AM

Thank you for your kind words! We are so glad to hear that you love your new Explorer ST and that you had a great experience with our team. We strive to provide the best customer service and we are thrilled that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

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LANCE B.
Kellogg, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Exceeded Expectations
I took my vehicle in to get a trailer break controller and pin connector installed. The work is was completed efficiently and was very well done. They had to make an adjustment to the mounting bracket on the trailer hitch for the pin connector and that exceeded what I was hoping for. Great job all around.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/06/2023 01:33 PM

Thank you for your kind words, Lance! We are so glad to hear that the work we did exceeded your expectations. We take pride in providing excellent service and we are glad that you were pleased with the results. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

RD
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RICHARD D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Good customer service
Courteous friendly service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/16/2023 01:50 PM

Thank you for your kind words, Richard! We are so glad to hear that you had a pleasant experience with us. We strive to provide courteous and friendly service to all of our customers. We look forward to seeing you again soon!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Fast Friendly Service
In and out quickly no hassle no fuss.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:34 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.