JM

Jacob Mahar

Accessories Manager
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(252 reviews)
93

RJ
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RICHARD J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/03/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service on New Vehicle
Ordered a cover for my new maverick truck and it arrived before the date promised and was installed perfectly.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/04/2023 09:48 AM

Thank you for your kind review, Richard! We are so pleased to hear that your cover arrived before the date promised and was installed perfectly. We strive to provide excellent customer service and are glad that we could meet your expectations. We appreciate your business and look forward to serving you again in the future.

Empleados con los que trabajó

TK
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TAMI K.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Intalled Remote starter
Excellent Service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/21/2023 01:28 PM

Thank you so much for your kind words, Tami! We are so glad to hear that you had an excellent experience with us. We strive to provide the best service possible and it's wonderful to know that we achieved that for you. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

RJ
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RICHARD J.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service on New Vehicle
This the initial service on my Maverick Truck, ordered additional parts to customize truck. Parts arrived quickly and installation was simple make an appointment and parts installed.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/19/2023 03:16 PM

Thank you for your review, Richard! We are so glad to hear that your parts arrived quickly and that the installation was simple. We appreciate your business and look forward to helping you with your future automotive needs.

Empleados con los que trabajó

Cliente verificado
Anaconda, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent new vehicle purchase experience
We just purchased a new explorer ST. Love the vehicle, and particularly love the folks at the dealership and all their help.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/10/2023 11:02 AM

Thank you for your kind words! We are so glad to hear that you love your new Explorer ST and that you had a great experience with our team. We strive to provide the best customer service and we are thrilled that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

LB
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LANCE B.
Kellogg, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Exceeded Expectations
I took my vehicle in to get a trailer break controller and pin connector installed. The work is was completed efficiently and was very well done. They had to make an adjustment to the mounting bracket on the trailer hitch for the pin connector and that exceeded what I was hoping for. Great job all around.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/06/2023 01:33 PM

Thank you for your kind words, Lance! We are so glad to hear that the work we did exceeded your expectations. We take pride in providing excellent service and we are glad that you were pleased with the results. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

RD
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RICHARD D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Good customer service
Courteous friendly service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/16/2023 01:50 PM

Thank you for your kind words, Richard! We are so glad to hear that you had a pleasant experience with us. We strive to provide courteous and friendly service to all of our customers. We look forward to seeing you again soon!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Fast Friendly Service
In and out quickly no hassle no fuss.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:34 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

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Cliente verificado
Spokane, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/28/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Our truck had a recall that I could get No dealer in the PNW to help. Mike White Ford DID.
Mike White Ford was the only dealer who was willing to tackle the recall required by Ford, There work was quick, and they kept in constant contact with myself on the time frame in which they were going to be able to complete the repair. They understood our urgency as this was our only service truck and we also had customers who were waiting for us. Big thanks to their service department on getting us in and out ASAP.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:54 PM

Anonymous, thank you for the kind review. We're so glad that we were able to take care of your review and get your service truck safely back on the road! Thank you for trusting Mike White Ford of Coeur d'Alene. 

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2023
cliente verificadoCliente Verificado
10
Categoría: Service
So happy in my new car!
Vehicle ordering is a nightmare right now due to all the uncertainty around parts, and with dealers stuck as the middle man it makes for a lot of frustration. Fortunately, Mike White’s team does a great job of making the best of a bad situation and I ended up with the perfect vehicle to fit my needs.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2023 11:04 AM

Anonymous, we hear you on the challenges of vehicle ordering! We're so glad that we were able to assist you and get your vehicle delivered! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience
The quality of service is above and beyond. I was very pleased with the courtesy and professionalism.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/09/2023 09:27 AM

Anonymous, thank you for the great review! We always strive to go above and beyond so it's great to hear that we're accomplishing it! Thank you for trusting Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Kingston, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
I arrived on time and they did the work on my vehicle as agreed.
They did their job professionally and competently.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/06/2023 02:36 PM

Anonymous, thank you for the 5 star review! Professional and competent are two things that we always strive for! Thank you for trusting Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Ford F450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great service as always
Great and fast service!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/19/2023 03:10 PM

Anonymous, thank you for the great review! We appreciate your continued patronage and look forward to serving you again in the future.

Empleados con los que trabajó

MS
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MICHAEL S.
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Best deal for add ons
Even a new truck needs add ons. I got all the accessories I had ordered, at a price equal or better than any other, and service that was great. I normally hate dealerships, but this worked out great!.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/16/2022 03:17 PM

Michael, thank you for the 5 star review. We're so glad that we could pleasantly surprise you! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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JEFFREY V.
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Accessories for F150
Great service, on time. Jacob did a nice job of communicating through the process and the service staff was very helpful in explaining the accessories they installed.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/14/2022 10:28 AM

Jeffrey, thank you for the 5 star review! We've passed along your kind words to Jacob and the team. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JM
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JOHN M.
Portland, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
easy to work with
thanks
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/11/2022 03:58 PM

John, thank you for the kind review! We're glad you found the team to be easy to work with! We hope to work with you again in the future. 

Empleados con los que trabajó

Cliente verificado
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Got a lift, wheels and tires on my new 2022 expedition. Great service, fast and professional
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/06/2022 03:00 PM

Anonymous, thank you for the great review! Your Expedition looks fantastic with the new lift, wheels and tire! We look forward to serving you again in the future!

Empleados con los que trabajó

SW
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SCOTT W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Wonderful Experience
My truck order was handled great, Rob was awesome and always keeping me updated as I waited for my new truck, and it arrived exactly as I ordered. I'll be ordering a new Mustang GT convertible as well.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2022 03:13 PM

Scott, congratulations on your truck! We're so glad that Rob kept you updated and apprised every step of the way. We look forward to assisting you with your GT whenever you're ready! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

MB
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MELINDA B.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Very courteous
Whenever I need something done they are on it. Haven’t been dissatisfied yet. Good job guys keep up the good work.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2022 03:06 PM

Melinda, thank you for the kind review! We're so glad that you feel like you can depend on us! We look forward to the next opportunity to serve you!

Empleados con los que trabajó

JG
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JOHATHAN G.
Otis Orchards, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2022
cliente verificadoCliente Verificado
10
Categoría: Service
The best customer service I’ve experienced in a long time
When I went to the dealership, it was the first time I have been there. I asked someone where I needed to go, and instead of just pointing in the direction he took me right to the person I needed to go see in that department who does that anymore they do
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/20/2022 02:55 PM

Jon, thank you for the excellent review. Our priority is taking care of our guests like family, and we're so glad that we were able to assist and make your visit easy and pleasant. We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Purchased and install accessories on new Bronco Sport
I was assisted by Jacob. Great advocate and representative for the dealership. Took care of all the ordering scheduling and installation of the accessories. Bronco returned on time and in clean condition.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/01/2022 10:58 AM

Anonymous, thank you for your kind words and congratulations on your Bronco Sport! We're so glad that we were able to assist! We'll be sure to pass along your kudos to Jacob and the team. Thank you for choosing Mike White Ford!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.