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GARY DEFORREST REICHERT

Huffines Hyundai Plano
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(35 reviews)
59

Reseñas de GARY DEFORREST REICHERT

Cliente verificado
Plano, TX
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/16/2021
Tipo de Servicio: Maintenance
6
Categoría: Service
Ok
Only had one issue but it was resolved in time
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/16/2021 12:59 PM

Thank you for your feedback and talking to me. We looking forward to serving next time.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
PG
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Pritesh G.
The Colony, TX
2017 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Never by Hyundai car
Don't buy Hyundai
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/07/2021 12:17 PM

I am sorry about this miscommunication on you car. 
Craig Ellis Service Manager 972-202-2168

BRANDON H., Service Director de Huffines Hyundai Plano respondió el 12/09/2021 08:44 AM

I am extremely sorry that you are unhappy with Hyundai and with us. We would appreciate the opportunity to find out what happened and what we can do to make this right. 

Please let me know if you have some time to discuss what happened. 
Thank you.

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
TL
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Thuy L.
Plano, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Engine stalled ( Hyundai 2019 Santafe)
Mechanic techs couldn’t figured it out why sometimes the engine stalled when driving
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/03/2021 05:29 AM

Thuy, thank you for your feedback! Unfortunately our techs could not duplicate your concern and there were no codes in the system. We value your business and look forward to serving you again in the future. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
DC
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David C.
Prosper, TX
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent experience all round
My 2020 Kona developed an oil leak after reporting it to Huffines they arranged for the vehicle to be towed to their workshop and further offered me a replacement whilst mine was being repaired.
THE WHOLE EXPERIENCE WAS NO COST TO ME.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 10/25/2021 12:10 PM

David,  thank you for your feedback. We appeciate you choosing Huffines Plano!

Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Frisco, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
First time at Huffines. Will go back.
Everyone was extremely helpful, friendly, courteous & accommdating. I was able to get a convenient appointment time to meet my needs.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 10/25/2021 10:15 AM

Thank you for your valued business! We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
MM
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Michael M.
Allen, TX
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service on Santa Fe
Excellent work and friendly staff
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 10/15/2021 07:31 AM

Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
KB
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Katherine B.
Dallas, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
EXCELLENT
MY SERVICE ADVISOR WAS GARY REICHERT. I APPRECIATED HIM LISTENING AND ANSWERING MY QUESTIONS.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/15/2021 02:32 PM

Thank you for taking the time to share your feedback. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
GK
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Gretchen K.
Plano, TX
2012 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
3
Categoría: Service
Lack of communication
I have never been disappointed in the service I have received from this dealership until now.
I scheduled an appointment and no one told me they would need to keep my car for 3 days until I dropped it off.
I had to call to get updates. No one called me.
When I picked up my car, 3 hours after they said it was ready, I had to wait another 25 minutes for them to find my car and my keys.
GARY R. de Huffines Hyundai Plano respondió el 09/01/2021 07:13 AM

Good afternoon Ms. Korte,

First i would like to applogize for the poor service,  I am reaching out to you to see how I better service yo and regain your trust. Please call me at 972-202-2208

Thank you 
Gary

Empleados con los que trabajó
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GARY DEFORREST REICHERT
Cliente verificado
Wylie, TX
2008 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality work and Friendly service
They try their best to help you get your vehicle back on the road.
Recomendado
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
JD
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Jeffry D.
Plano, TX
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Family owned, treated as a family member.
Always treated like one of the family.
Recomendado
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Garland, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good, pleasant service
Had to have the shark fin replace. Everyone I dealt was knowledgeable and competent, pleasant to do business with.
Recomendado
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Addison, TX
2017 Hyundai Accent
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not good
Took more time than expected. Higher cost than estimated even though no special service was done. Disorganized staff.
No Recomendado
TREY T. de Huffines Hyundai Plano respondió el 06/17/2021 06:31 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Frisco, TX
2020 Hyundai Kona
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service needs improvement
Hard to get ahold of th schedule appointments. Overall slow service. Needs to be more professional.
No Recomendado
TREY T. de Huffines Hyundai Plano respondió el 06/17/2021 06:41 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
DZ
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Domitila Z.
Plano, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Worst service department !!! Be aware!!! 0 stars
For some reason I can’t change my rating to one star.
I have take my 2011 Sonata to Huffines Plano because the location but I haven’t had a good experience. January 15 2021I got my car in for a recall service and they broke the shifter and it is still not fixed. Today May 29 2021 they told me that it will not be fixed for free and I have to pay around $430. ?????
On May 10 I have to take it back to swap the engine due to knocking noise and was done for free because the extended warranty by Hyundai then they recommend to replace the serpentine belt which I agreed to, but they double charge me for labor to install it while the engine was replaced. Be aware of this people. Hyundai cars have excellent warranty but specially Huffines Hyundai Plano service department is a terrible choice to get your car fixed.
No Recomendado
TREY T. de Huffines Hyundai Plano respondió el 06/01/2021 06:50 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2011 Sonata.

Trey Taylor
Service manager

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Euless, TX
2016 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Huffines Hyundai-Plano
My daughter took our car for troubleshooting- engine light came on. She took it later in the day and was told can’t look at it until tomorrow which I expected. I called two days after dropping it off and spoke with Andy -service Advisor. Andy explained the issue and told me he can repair the problem and have car ready by end of business. My car was ready that same day as promised. I was so happy to receive that good news and the total estimate given by Andy was reasonable in my view. I was a satisfied customer with repairs and price.
Recomendado
TREY T. de Huffines Hyundai Plano respondió el 05/20/2021 06:16 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2016 Elantra Gt.

Trey Taylor
Service manager

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
TH
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Terry H.
Garland, TX
2017 Hyundai Santa Fe
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/10/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Transmission hard shifting.
I have taken my suv in twice for the same problem. The first time they could not replicate my problem. The second time they reset the computer and that did not fix the sporadic problem.
No Recomendado
Chris S. de Huffines Hyundai Plano respondió el 05/12/2021 09:48 AM

Thank you for visiting Huffines Hyundai Plano and the review.  We appreciate the feedback you provided however we have to follow Hyundai's guidelines when it comes to this repair.  Please contine to monitor the concern so that we may furhter assist in any way.  

Chris Selbach
Service Director

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Frisco, TX
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service folks
Over all experience great
Recomendado
Chris S. de Huffines Hyundai Plano respondió el 05/01/2021 08:36 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Santa Fe.  Please let us know if you need anything else.

Chris Selbach
Service Director

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Dallas, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service but took longer than expected
Was told that the entire service would take 1-2 hours, took closer to 3 hours.
Recomendado
TREY T. de Huffines Hyundai Plano respondió el 04/29/2021 03:40 PM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2017 Tucson.

Trey Taylor
Service manager

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
PP
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Patrick P.
Rowlett, TX
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
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Recomendado
Chris S. de Huffines Hyundai Plano respondió el 04/09/2021 05:57 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Palisade.  Please let us know if you need anything else.

Chris Selbach
Service Director

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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