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GARY DEFORREST REICHERT

Huffines Hyundai Plano
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(35 reviews)
59

Reseñas de GARY DEFORREST REICHERT

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Sai P.
Frisco, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Good work from service Departmen
Thank you for fixing my car & helping me. I appreciate your help.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 04/04/2022 09:41 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
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GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2009 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Maintenance
Work completed on time.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 04/04/2022 09:40 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Coppell, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
When in doubt, get Gary to help you out!
I came to the Plano dealership after receiving less than accomodating service at another location. I was introduced to Gary Reichart here, who took care of everything that I needed done for my car. Since it wasn't a simple fix, I needed a loaner vehicle for the time that my car would be with the Plano Dealership. Gary made sure that I had wheels for the entire duration of the service and even extended the alotted time for said loaner vehicle when the service was going to take a little while longer.

Hassle free, respectable, and delivered as expected. Thank you kindly!
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/26/2022 11:55 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Dallas, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
APPRECIATED GREAT SERVICE
I ARRIVED WITH A PROBLEM WITH MY VEHICLE, AND WAS VERY GLAD TO HAVE HAD THE PROBLEM SOLVED.

APPRECIATION TO GARY REICHERT FOR GREAT SERVICE,
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/25/2022 05:19 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
PM
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Paul M.
Plano, TX
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service Awesome Advisors
Took car for service and extended warranty repair. Had problems with driver actuator from last time not repaired due to parts and they honored the repair as car was over 5 years original warranty. Thank you
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/22/2022 01:19 PM

Paul, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
GB
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Gregory B.
Garland, TX
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai service
Great service
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/12/2022 05:54 AM

Gregory, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly staff with spot on knowledge.
Service staff member Gary is always
very good to work with - always explains
what needs to be done and what to expect
in work time needed and what it will cost.
Meets my expectations consistently.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/11/2022 06:26 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
MH
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Marc H.
Addison, TX
2011 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
much appreciated follow-up from service dept.
Empleados con los que trabajó
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GARY DEFORREST REICHERT
MH
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Marc H.
Addison, TX
2011 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
much appreciated follow-up from service dept.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/02/2022
Tipo de Servicio: Maintenance
9
Categoría: Service
Great Service
It took a long time to get the parts in but all service was completed without an issue. They were great about working with me on getting a vehicle to get around with during the wait time.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 03/02/2022 02:29 PM

Thank you for taking call. We look forward to serving you next visit. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
No issues with service dealer
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/09/2022 07:53 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
The Colony, TX
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
7 out of 10
When I pulled up I was told to go to the second bay, to check in. When I did I waited for all the cars in the first line to get checked in, even the ones who showed up after me. They wouldn’t tell me why I was just told to wait. Waiting room is small and stuffy but has comfy chairs I guess. They did wash the car before returning it to me.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/09/2022 07:51 AM

Francisco, thank you for your feedback. I am sorry you were'nt greeted and had to wait on the drive. We look forward to serviceing you next visit. It will be much better. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
San Antonio, TX
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience!
Gary was the main man! Our car was in the shop for over a month and Gary would update me periodically through the journey of our car getting fixed. We had a loaner the entire time with no problems and we got our car back with a fixed engine. Super satisfied.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/04/2022 05:54 AM

Thank you for your feedback. Gary is a valuable member of our service team. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Coppell, TX
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Nice follow up
Very nice follow up from my initial review.
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Coppell, TX
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Nice follow up
Very nice follow up from my initial review.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/29/2022
Tipo de Servicio: Repair
8
Categoría: Service
2013 Sonata
Car was burning oil, I got lucky the combustion cleaning process helped.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/31/2022 03:11 PM

Thank you for your feedback. I have put notes in the system for next visit.
Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
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Joe S.
Sachse, TX
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Warranty Repair Experience - Exceptional
My experience for a warranty covered repair was exceptional. Even though there was an unexpected longer time spent for it to be approved then repaired, the staff were great. Craig, the service manager, was great in helping me get the dealership rate on a rental, then returning it in for a loaner, and interceding with the warranty company to get the maximum refund on my rental. Glad to be a satisfied customer.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/28/2022 07:18 AM

Joe, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2020 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
The customer service is always great/excellent.
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Cliente verificado
Plano, TX
2020 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
The customer service is always great/excellent.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/24/2022
Tipo de Servicio: Maintenance
10
Categoría: Service
Thumbs up to Customer Service
Used both service facility and body shop. Both areas provided a good quality of customer service through their knowledgeable representatives.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/24/2022 01:25 PM

Thank you for taking my call.  We look forward to serving you in the future. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
AS
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Alicia S.
Garland, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Good experience
Went for a factory warranty, it was all covered and there weren't any problems. The people there are nice
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/12/2022 01:49 PM

Alicia, thank you for your feedback. We look forward to serving you next visit. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
TB
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Thomas B.
The Colony, TX
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Very very pleased
They called me because I stated something on my review about how I was unsure about something and clarified everything for me which I found very very nice and I appreciate everything Plano has done for me .
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
TB
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Thomas B.
The Colony, TX
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Very very pleased
They called me because I stated something on my review about how I was unsure about something and clarified everything for me which I found very very nice and I appreciate everything Plano has done for me .
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/17/2021
Tipo de Servicio: Maintenance
10
Categoría: Service
I always love taking my car
Love the staff and aways pleased to take my car in.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/18/2021 12:10 PM

Thank you for talking with me today. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
GR
GARY DEFORREST REICHERT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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