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DANNY PEREZ TORRES

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(577 reviews)
81

Reseñas de DANNY PEREZ TORRES

Cliente verificado
Saint Augustine, FL
2020 Hyundai Kona
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
It took to long for an oil change
It was too long
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/17/2021 06:26 AM

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this has caused. Danny, our service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
DG
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Dennis G.
Palm Coast, FL
2019 Hyundai Santa Fe Xl
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/17/2021
cliente verificadoCliente Verificado
5
Categoría: Service
Received an apology for the lackluster handling of the original appointment.
Received a nice call apologizing for the lackluster handling of the original appointment. Although after the fact it was very much appreciated.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/12/2021
Tipo de Servicio: Repair
2
Categoría: Service
Very Poorly Handled
Poor planning which led to the need for a second visit. Commitments made and not kept. Items due but not notified till during the appt. Zero help or interaction during the entire 4 hour process, despite it being scheduled for a half hour effort, except for check in and payment.
CHERYL B. de Hyundai of St. Augustine respondió el 08/13/2021 10:11 AM

Thank you for bring this issue to our attention. 
I do appologize for the issues that you had I will be having Danny your Advisor follow up with you.

Sincerely 

Cheryl Buck

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
TL
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Terje L.
Saint Augustine, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt service
Helpful staff
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/02/2021 01:24 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
DC
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Domingo C.
Elkton, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Took my 2017 Tuscon in for an oil change. The service noticed that my battery had low voltage and it was still in warranty. They put installed the new battery at no charge. They also washed and vacuumed my vehicle before returning back to me.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/02/2021 12:38 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
JM
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James M.
Palm Coast, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My Santa Fe service
First, it is close to where I live. I like the service website a lot. It is very easy to schedule your service. They took my vehicle in right on schedule and did the oil change and other required maintenance in a short period of time. All personal were very friendly.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/26/2021 07:08 AM

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
PP
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Pauline P.
St. Augustine, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Representative
I appreciate the friendly and professional manner of my service representative, Danny Perez. He explains what services my vehicle needs and the time needed to perform service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/26/2021 07:07 AM

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Danny and our  service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
GW
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George W.
Palm Coast, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service department always takes care of customers. They go out of their way to make sure that the customer is satisfied.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/23/2021 07:11 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
RM
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Ramon M.
St. Augustine, FL
2017 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Redemption
I scheduled a parts recall service appointment and they didn't have the part available. They did find the part the next available day and called me in and squeezed me in and changed the part. They also filled up my gas tank for my inconvenience. Definitely made me happy because they went out of their way to fix the situation.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/13/2021 08:46 AM

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
Saint Augustine, FL
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change
.....
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/09/2021 08:58 AM

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
CL
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Christopher L.
Palm Coast, FL
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great product, service and sales
Most of all they are trustworthy. Service is always prompt and thorough. NO BS sales is great.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/07/2021 12:35 PM

 We sincerely appreciate you taking the time to share our experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient, close proximity to my home,
Friendly personnel, quick service, comfortable waiting area, but a bit pricey on tire rotation charge.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/02/2021 06:45 AM

 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
PW
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Patricia W.
St. Augustine, FL
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
They really do everything to make their customers happy.
Recomendado
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
PW
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Patricia W.
St. Augustine, FL
2020 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service
They really do everything to make their customers happy.
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2021
Tipo de Servicio: Repair
Categoría: Service
Customer care
The really do everything they can to make their customers happy.
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 06/25/2021 05:26 AM

Thank you for your feed back we greatly appreciate the kind words. 
Danny your Service Advisor will be reaching out to you today.

Thank you for helping us be #1 in Customer Service 

Sincerely,

Service Team at Hyundai of St. Augustine

Empleados con los que trabajó
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
ES
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Eleanor S.
St. Augustine, FL
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
EVERYTHINGI NEEDED TO BE DONE WAS TO MY SATISFACTION.
THE ONLY COMPLAINT IS THE LONG TIME IT USUALLY TAKES TO GET MY CAR DONE. I SAT IN THE WAITING ROOM FOR OVER 2 HOURS.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/11/2021 07:51 AM

 We thank you for taking the time to share your service experience with us and your feedback. Our apologies if the additional time needed to complete the software updates on your vehicle was not explained before hand. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
GB
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Gary B.
Saint Augustine, FL
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Antifreeze leak
Outstanding service and repair. Didn’t have an appointment, but they got me right in, found and corrected the problem. I was in & out in 1.5 hrs. Couldn’t be more pleased. Thank you.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2021 01:06 PM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
St. Augustine, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/09/2021
cliente verificadoCliente Verificado
Categoría: Service
Resolved issue
There was an issue with my vehicle and Danny went above and beyond to get the issue resolved. I'm one Happy customer.
Recomendado
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
CI
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Catherine I.
Palm Coast, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Danny in the maintenance dept.
This man always goes the extra mile with overseeing that your car is properly serviced..
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/09/2021 07:36 AM

Thank you for taking the time to share your service experience with us. Danny and our service team are committed to keeping you safe while exceeding your expectations. Our apologies for the extra time needed to complete all of your services needed.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Cliente verificado
St. Augustine, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/09/2021
cliente verificadoCliente Verificado
Categoría: Service
Resolved issue
There was an issue with my vehicle and Danny went above and beyond to get the issue resolved. I'm one Happy customer.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/04/2021
Tipo de Servicio: Maintenance
Categoría: Service
Broke shatk fin on car and didnt say anything.
The shark fin was broken when my car was returned. I'm guessing from the car wash after the service. No one said anything and when I left. A short way from the dealership it fell off my car and got ran over. Immediately went back to let them know what happened. I was told they will see what they can do. This was Wednesday I'm giving them til Monday to call me back.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/04/2021 03:44 PM

 Our sincere apologies for your shark fin falling off. Danny, your service consultant will be following up with on Monday to get this corrected. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/09/2021 05:48 AM

 Thank you for speaking with Danny and allowing us to make this right. Once again our sincere apologies as we have no idea how this happened.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
VF
gravatar
Vincent F.
St. Augustine, FL
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent, As Always!
I always know what to expect when I arrive at St. Augustine Hyundai’s Service Center - excellence! My Service Tech Danny is great, and takes the time to be sure I explain any issues the car may be having, and that I understand what will need to be done to diagnose and repair the issues I present. Always a great visit here!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/29/2021 11:47 AM

Thank you for taking the time to share your service experiences with us and your kind words. Danny and our service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
JC
gravatar
Jack C.
St. Augustine, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good people
Good people and great work. My car always come back cleaner and totally repaired.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/24/2021 12:28 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
DT
DANNY PEREZ TORRES
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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