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COREY SPOTTS

Kelly Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(389 reviews)
85

Reseñas de COREY SPOTTS

MB
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Mary B.
Fredericksburg, PA
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car. Pickup
Don't understand why I left home. With a 12 sticker and when it was returned i had a 10 sticker. I lost 2 months
No Recomendado
Corey S. de Kelly Hyundai respondió el 11/09/2018 04:44 AM

Hello,
Thank you for taking the time to complete our survey. We appreciate your feedback, and will be reaching out to you shortly to help answer any questions you may have.
Thanks again,
Corey

Empleados con los que trabajó
CS
COREY SPOTTS
GG
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Gregory G.
Newmanstown, PA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the enging
The dealer was so timely and proficient that I am more than happy with their continued service and, frankly, they are keeping us as a Hyundai client.

Headquarters, however, during this long drawn out process of securing an engine, could not give me any details, still thinks the engine is on its way, proved abrasive and hedgy in phone calls and flat out told me that the Executives of the company do not communicate with their customers. That's a poor way to run a company and demand so much from the field at the same time. The dealer seems very successful in spite of the company's upper management. You're lucky to have them
Recomendado
Corey S. de Kelly Hyundai respondió el 11/07/2018 01:44 PM

Greetings,
Thanks for taking the time to complete our survey, and the 5 star review! I appreciate the kind words in regards to us here at Freedom, and am happy to hear we were able to provide you with the service that we strive to provide to our customers. If there is ever anything we can do to help with any future automotive needs please do not hesitate to let us know.
Thanks again,
Corey

Empleados con los que trabajó
CS
COREY SPOTTS
CS
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Christine S.
Hamburg, PA
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Outstanding customer service
Cory Spotts is an excellent service manager, he helped get our problem solved and gave us a nice loaner vehicle to use while our suv was fixed and also kept us updated on our vehicle.
Recomendado
Corey S. de Kelly Hyundai respondió el 11/06/2018 12:54 PM

Hello,
Thank you for taking the time to complete our survey, and the 5 star review! I appreciate the kind words, and am glad we were able to get everything taken care of for you. If there is every anything I can help you with in the future please don't hesitate to ask.
Thanks again,
Corey

Empleados con los que trabajó
CS
COREY SPOTTS
MM
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Melvin M.
Girardville, PA
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Melmac
Koury and your team does an outstanding job. Your parts manager helped us select tires. I don’t remember his name but he was most helpful. Thanks to the service department. They are great
Recomendado
Corey S. de Kelly Hyundai respondió el 11/06/2018 08:52 AM

Hello,
Thank you for taking the time to complete our survey, the 5 star review, and the kind words. We appreciate your feedback and look forward to helping you with all of your future automotive needs.
Thanks again!

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
Hamburg, PA
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Freedom
Staff was courteous and efficient, from scheduling through to check out. Have used their service numerous times and never had a bad experience.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/31/2018 05:09 AM

Greetings,
Thanks for taking the time to complete our survey, the kind words and the 5 star review. We strive to provide great service in the most time efficient way possible, and I am glad to hear we did not come up short.
Thanks again, we look forward to seeing you at your next visit!

Empleados con los que trabajó
CS
COREY SPOTTS
RG
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Raymond G.
Hegins, PA
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
The service personnel who handles our services (Cory) is always helpful and courteous and explains what services were done to the vehicle.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/29/2018 05:50 AM

Greeting,
Thanks for taking the time to complete our survey, the kind words, and the 5 star review. We appreciate your feedback and look forward to seeing you at your next visit.
Thanks again,
Corey

Empleados con los que trabajó
CS
COREY SPOTTS
TH
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Travis H.
Slatington, PA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast good service
Quick and friendly service
Recomendado
Corey S. de Kelly Hyundai respondió el 10/29/2018 05:49 AM

Greetings,
Thanks for taking the time to complete our survey, and the 5 star review. We appreciate the feedback and look forward to seeing you at your next visit.

Empleados con los que trabajó
CS
COREY SPOTTS
PA
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Patricia A.
Bernville, PA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall Repair
Great Service every time! This time I was in and out within one hour and had two repairs made. Service manager was very helpful, polite and knowledgeable. This is the sixth recall that had to be repaired so I wouldn't recommend buying a 2013 Hyundai Sonata. Do your homework and search Hyundai by year, make and model on www.nhtsa.gov for stats and recall information to find the best years and models to purchase.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/26/2018 09:50 AM

Hello,
Thanks for taking the time to complete our survey, and the five star review! I'm happy to hear your experience with us at Freedom was A+. If there is any way we can help make the recall resolution process smoother in the future, please do not hesitate to let us know.

Thanks again,
Corey

Empleados con los que trabajó
CS
COREY SPOTTS
DP
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Diana P.
Shillington, PA
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service rep. talked to me, not at me. Appreciated the honesty.
Good experience.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/24/2018 04:59 AM

Thank you for taking the time to complete our survey, and the 5 star review! We appreciate your feedback and look forward to seeing you at your next visit.

Empleados con los que trabajó
CS
COREY SPOTTS
JS
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John S.
Leesport, PA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
fast service
courteous, friendly and timely service in a nice clean environment
Recomendado
Corey S. de Kelly Hyundai respondió el 10/19/2018 12:24 PM

Greetings,
Thanks for taking the time to complete our survey, and the 5 star review! We appeciate the kind words, and look forward to seeing you at your next visit!

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
New Ringgold, PA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Focused and Friendly
I have been a loyal customer of Freedom for eight years. Would never consider going to another dealer. This visit was to address some issues directly and several that I was not certain about. Corey, the service adviser, had complete understanding regarding the issues that I was not certain about. I was able to meet with two technicians who advised me what my alternatives were regarding my concerns. One of the issues was replacing my tires, as they would have performance issues this winter. I next met with Geo. to discuss which tires would meet my needs. He advise was valuable and I am delighted with my decision and my new tires. At this point I had interacted with four service representatives. I can not remember when I received this amount of attention and respect.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/19/2018 04:42 AM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We appreciate your feed back and look forward to seeing you at your next visit!

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
Sinking Spring, PA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Reliable
?
No Recomendado
Corey S. de Kelly Hyundai respondió el 10/15/2018 01:56 PM

Hello,
Thanks for taking the time to answer our survey, and the five star review! We look forward to seeing you at your next visit!

Empleados con los que trabajó
CS
COREY SPOTTS
KR
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Kathleen R.
Reading, PA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Kathy R.
Excellent service.Fixed my problem right away. Excellent service and car mechanics service.!!
Recomendado
Corey S. de Kelly Hyundai respondió el 10/15/2018 01:08 PM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We look forward to seeing you at your next visit, and helping with any of your future automotive needs.

Empleados con los que trabajó
CS
COREY SPOTTS
AG
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Albert G.
Saint Clair, PA
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service
Service manager very nice.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/11/2018 12:40 PM

Albert,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We value your time, and do everything we can to address all of your service needs in the most time efficient way we possibly can.
Thanks again, we look forward to seeing you at your next visit!

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
West Reading, PA
2018 Hyundai Santa Fe
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prices and Promises way too high.
Was promised free first oil change and car wash with each service. Got neither.
No Recomendado
Corey S. de Kelly Hyundai respondió el 10/12/2018 12:36 PM

Thank you for expressing your concerns regarding your recent visit. We value you as a customer,and will be contacting you shortly about your concerns.

Empleados con los que trabajó
CS
COREY SPOTTS
MH
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Michael H.
Hamburg, PA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
I called on monday and an appointment for route maintenance was scheduled for Tuesday. I was in and out in an hour.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/10/2018 06:44 AM

Michael,

Thank you for taking to time to complete our survey. I am glad that we were able to service your vehicle promply. We value your time greatly, and strive to make your visits as quick and as smooth as possibly. We look forward to seeing you at your next service!

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
Pottsville, PA
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change!!
Called and made an appointment on the day and time I needed. The service department had an opening that day and time. Changed my oil while I waited. Very efficient and friendly service department!!
Recomendado
Corey S. de Kelly Hyundai respondió el 10/10/2018 06:47 AM

Greetings,

Thank you for the kind words, and for taking the time to complete our survey. We know your time is valueable and we strive to provide our services in the most time efficent way. We look forward to seeing you at your next service!

Empleados con los que trabajó
CS
COREY SPOTTS
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change/Tire Rotation
Had general vehicle service and was completed in about an hour.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/10/2018 06:55 AM

Greetings,

We appreciate you taking the time to complete our survey, and love seeing the 5 star reviews! We value your time, and strive to address your services needs in the most time effetive ways. We look forward to seeing you at your next service.

Empleados con los que trabajó
CS
COREY SPOTTS
Cliente verificado
Mohrsville, PA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good people
the service was spot on
Recomendado
Corey S. de Kelly Hyundai respondió el 10/10/2018 06:59 AM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We strive for excellence, and are thrilled we did not come up short!
We look forward to seeing you at your next service appointment!

Empleados con los que trabajó
CS
COREY SPOTTS
KH
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Kathryn H.
Reading, PA
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, fantastic service
My car wouldn't start so I called Freedom Hyundai and explained what had happened. I needed the car repaired that day. I had it towed to them, they got the part and fixed it in just a few hours. My daughter was getting married the next day and i really needed the car. They went above and beyond to help me out.
Recomendado
Corey S. de Kelly Hyundai respondió el 10/10/2018 07:04 AM

Kathryn,
Thank you for taking the time to complete our survey! We appreciate the kind words and the 5 star review! We value your time, and know how important it is to get your vehicle back in working order! We strive for excellence and I am thrilled to hear we did not come up short!
Thank you again, and we look forward to helping with any other automotive needs you may have in the future!

Empleados con los que trabajó
CS
COREY SPOTTS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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