CH

Christian Hanson

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(503 reviews)
80

DN
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DEBBIE N.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service
Very prompt and courteous service by knowledgeable personnel and technicians.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/14/2019 08:23 AM

Debbie, thank you so much for the great review! We're so glad that your service experience was prompt and courteous! That's what we like to hear! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Recall
Very efficient
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/09/2019 01:22 PM

Anonymous, thank you for the kind review. We'd love for your next experience with us to be a true 5 star occasision. Please don't hesitate to consider Mike White Ford for any of your future needs! 

Empleados con los que trabajó

LS
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LARRY S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Mike White Ford #1
Brought in my F150 for recall service. Done in less time than expected along with a thorough check up at no charge plus a car wash!
Great stuff!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/09/2019 01:21 PM

Larry, thank you so much for the excellent review! We're so glad to hear that you had a great experience and you can always count on a free car wash afterwards. We look forward to serving you again in the future. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

MC
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MOLLIE C.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Very busy place with Outstanding staff!!
I have had my 2013 Explorer worked on here 3 times and have been treated very well. Jessie went above and beyond when the extended warranty (not Ford) people took so long in sending a transmission and then sent the wrong one. He kept me in the loop the whole time. Thank you Jessie!
Christian was gracious enough to try and hurry a quick fix through, even though they were very busy, when I had a family emergency that I had to leave for.
The entire Team here are very professional and friendly. I will continue to bring them my vehicle for as long as I own it.
Thank you Mike White Ford!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/01/2019 08:30 AM

Mollie, thank you so much for the phenomenal review. We're so glad that you had such a great experience and will pass your kind words along to both Jesse and Christian. We look forward to serving you for as long as you own your vehicle and hopefully into your next as well. Thank you for choosing Mike White Ford.

Empleados con los que trabajó

BH
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BRANDON H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Service department was nice and helpful. They communicated throughout the process and no issue after picking my car up.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:03 AM

Brandon, thank you so much for your review! We're very proud of our service department and are so glad to hear that your experience went very smoothly. Thank you for choosing Mike White Ford, we look forward to serving you again!

Empleados con los que trabajó

CM
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CATHY M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Unexpected emissions problem
Just had my Explorer in for work due to emissions problem. We were very impressed with the service, including keeping us updated on the issues. Saw Christian when we picked the vehicle up today-found him very customer service oriented and informed us of all the other items checked/tested on the vehicle.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:50 AM

Cathy, thank you so much for the kind review. We are so glad that you felt updated and kept in the loop. We will make sure to pass your kind words along to Christian, who we agree is very customer service oriented. Thank you for giving us the chance to serve you and we look forward to serving you again in the future. 

Empleados con los que trabajó

SM
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SALLY M.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Service Experience
They did a good job keeping us informed about the service analysis and took the time to answer my questions.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:46 AM

Sally, thank you for the excellent review! We're so glad that your experience kept you informed every step of the way. Always feel free to ask questions! We love to share information with customers regarding vehicles because we are passionate about them! Thank you for giving us the chance to serve you and we look forward to serving you again in the future!

Empleados con los que trabajó

MJ
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MARLA J.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
cliente verificadoCliente Verificado
Categoría: Service
Ford Explorer
My husband picked up my car yesterday. Said the mechanic came out and talked to him, nice guy, very honest and informative. Credit to your company. Took a bit longer then planned but that was ok. You guys always treat us good and when we can afford a newer truck for Emmitt. We will be back. Thanks for taking care of us
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:05 AM

Marla, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving both yourself and Emmitt in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

GH
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GORDON H.
Harrison, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/13/2019
cliente verificadoCliente Verificado
Categoría: Service
Long wait. Good results.
This is the second time I brought my truck in with this problem. The first time I was told it was likely just an issue with shifting in and out of 4 wheel drive. I was not charged the diagnosis. The grinding sound came back and yesterday the source of the problem found. It seems that my problem was resolved this time. 4 stars is because I scheduled a week in advance. I show up at 9:30 and was told it might be a couple hours before it could be looked at. I'm driving an hour to get to Ford. Would like my arrival and work done this morning so scheduled closer together. That and this problem was missed the first time and I ended up coming in a second time.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:04 AM

Gordon, thank you for choosing Mike White Ford. I apologize that the problem was not identified on your first visit but am very glad that we were able to help you out on your second visit. Your concern on timing is valid and I will make sure that the Service Manager is aware. We strive for every experience to be a 5 star experience and it's clear that we failed in that endeavor for you. We hope that you will give us the opportunity to deliver a 5 star experience to you in the future.

Empleados con los que trabajó

BL
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BRETT L.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Great and thorough service
Great service and follow up. They were courteous to call before during and upon completion of service. Better service and more thorough in diagnostic reviews of what is really going on with vehicle issues than other dealers.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:02 AM

Brett, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

BH
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BILLY H.
Eugene, OR
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2019
cliente verificadoCliente Verificado
Categoría: Service
Easy transition in write up area.
Nice people.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/11/2019 11:50 AM

Billy, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

RM
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ROBERT M.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Experience
Our experience with Mike White Ford has been nothing less than professionalism and a positive experience. Thank you for caring and taking care of your customers. We love our 2018 Ford Escape. Proud Americans drive Fords!.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/01/2019 08:42 AM

Robert, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

JS
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JULIE S.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Mustang Oil Change & Inspection
Great Experience, Friendly Staff, Comfy Chairs in the waiting room.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/01/2019 08:44 AM

Julie, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

RA
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RYAN A.
Newman Lake, WA
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Where to start? Christian has his stuff together! What a great advisor. As a former service advisor, my expectations are fairly high. He is very empathetic about my needs. This trait is not anything that can be taught, it is a reflection on the type of person he is. Thank you Christian. Now for the tech. Scotty P is, and will always be, my go to tech. He knows the product like no one else. His attention to detail is something every tech should strive for. He is clean, honest, and has built his reputation with quality work in everything he does. Communication from the whole department is top notch. They were even able to hook me up with a rental while my truck was down. I am a customer for life! Thanks Mike White Ford. You continuous improvement culture is something you can be proud of.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/20/2019 08:10 AM

Ryan, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! Christian and Scotty P are both valued team members and we will pass your kind words along to them. We take a lot of pride in our culture and are glad that it comes through in everything that we do.

Empleados con los que trabajó

BP
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BLAKE P.
Post Falls, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/18/2019
cliente verificadoCliente Verificado
Categoría: Service
Terrible communication
Was in to have my car checked and was supposed to be done and called by Monday at noon. I called to find out an update several times and finally had to go in. They then had my car done and it was ready to go. Would have been nice to know.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/19/2019 10:54 AM

Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. 

Empleados con los que trabajó

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JEFFREY L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2019
cliente verificadoCliente Verificado
Categoría: Service
Mike White Ford
I am very pleased with this dealership. The entire staff has always treated me with respect as a customer and a friend.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 06/18/2019 11:36 AM

This is what we like to hear! Thank you so much, Jeffrey for taking the time to write such a glowing review about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2019
cliente verificadoCliente Verificado
Categoría: Service
My car died
So I was having a really really really bad day… And then my car died in 80° heat in the middle of Coeur d’Alene.
A tow truck driver rescued me and took my car to the Ford garage… Where it’s sat for two days and got fixed.

My car now has a new alternator and it runs.

Life is much better now.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 06/14/2019 12:46 PM

This is what we like to hear! I apologize that you had a rough day, but I`m pleased to hear that you are now having a better one. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Hauser, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/10/2019
cliente verificadoCliente Verificado
Categoría: Service
I'm confused
I've had a leak under my truck and in my driveway for 6 weeks.
I drive to your service center and attempt to show someone the leak but they are too busy and proceed to tell me to make an appointment for service.
I call and make a appointment for a oil change and service and asked what's wrong. I explain what I think it is. A leak in the collant Reservoir. They scheduled me for an appointment on Saturday I bring the truck in and come to find out it is a water pump and they proceeded to tell me they don't have enough time to fix it and I have to make another appointment and now I can't get that in for 2 weeks. Why is it that I have to wait 5-6 weeks now to get something fixed when I've been in there twice already
No Recomendado
Empleados con los que trabajó

DF
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DAVID F.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2019
cliente verificadoCliente Verificado
Categoría: Service
Christian in service is the best
Always an easy experience things done on time and ready to go
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 06/11/2019 03:31 PM

This is fantastic to hear, David! I`m please that Christian was able to help you with all your service needs. We appreciate you choosing Mike White Ford and look forward to your next visit!


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2019
cliente verificadoCliente Verificado
Categoría: Service
Friendlyness
Prompt and friendly.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 06/08/2019 04:50 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and hope you have a great weekend. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.