CH

Christian Hanson

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(49 reviews)
69

Cliente verificado
Sandpoint, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/30/2022
cliente verificadoCliente Verificado
7
Categoría: Service
They seemed to care
They certainly are trying ..
We're friendly and helpful.
Haley B. de Mike White Ford of Sandpoint respondió el 12/09/2022 11:37 AM

Anonymous, thank you for the positive review. We really do care about our guests! We look forward to serving you again in the future. 

Empleados con los que trabajó

RG
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ROBBY JAMES G.
Sandpoint, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Very satisfied with Christian and the service department.
I went in with what I thought was just a sensor or plug issue. After they looked at and inspected my car, they found another problem that could have been worse if left undetected. They needed my car for 4 days therefore putting me in a rental. Paying for a rental, even at the lower rate, was not ideal, thankfully Christian was able to get this covered with my warranty. The only thing I would have changed, would have been to get in sooner than a month out. Definitely pleased and will be back!
Haley B. de Mike White Ford of Sandpoint respondió el 11/04/2022 12:13 PM

Robby, thank you for your kind words. We hear your frustration on the scheduling and please know that we are actively trying to find additional technicians to open up our availability calendar. We hope to have the opportunity to serve you again in the future.

Empleados con los que trabajó

Cliente verificado
Moyie Springs, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
First oil change on 2022 Bronco
Everyone was courteous, service was fast and on time.
Haley B. de Mike White Ford of Sandpoint respondió el 11/04/2022 12:12 PM

Anonymous, congratulations on reaching your first oil change! We're so glad that you had such a positive experience. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RL
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RICKEY L.
Ponderay, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/25/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Recall work
Very cordial service department. Was done in way less time than expected. Very satisfied.
Haley B. de Mike White Ford of Sandpoint respondió el 10/26/2022 02:30 PM

Rickey, thank you for the kind review! We're so glad that you had such a positive experience with our team. We hope to earn that last star on your next experience with us!

Empleados con los que trabajó

RW
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ROD W.
Bonners Ferry, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Air bag recall
I had a driver side air bag recall on my 08 ford edge they got me an appointment.they got me in on time and was finished with in the time they told me it would take I'm really pleased with the service.
Haley B. de Mike White Ford of Sandpoint respondió el 10/25/2022 02:52 PM

Rod, than you for the kind review. We're so glad that your recall appointment went so smoothly! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

HC
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HOLLAN C.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Recall fixed
I came in to Mike White Ford for a van recall by Ford. They were fast, friendly & also gave my vehicle an all over check up. Thank you!
Haley B. de Mike White Ford of Sandpoint respondió el 10/19/2022 02:33 PM

Hollan, thank you for the kind review! We're grateful that you chose us for the work on your recall and we're proud to give your vehicle a checkup! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Bonners Ferry, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Professional work
I purchased a new truck had it serviced since and satisfied several recalls.
Haley B. de Mike White Ford of Sandpoint respondió el 10/14/2022 01:45 PM

Anonymous, congratulations on your new truck! We're glad that your service experiences have been successful and pleasant. We look forward to serving you again in the future!

Empleados con los que trabajó

DS
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DAVID S.
Sagle, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
100,000 mile service
All work done performed accurately and in a timely manner. Service dept. always a pleasure to work with.
Haley B. de Mike White Ford of Sandpoint respondió el 10/14/2022 01:44 PM

David, thank you for the kind words. We're so glad that your 100k service went so well! We hope to earn that last star of a perfect review on your next experience with us. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SO
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SCOTT OLIVER MURRELL O.
Spirit Lake, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/08/2022
cliente verificadoCliente Verificado
7
Categoría: Service
Pretty Good
For the major work that was done on my truck, I am happy with the service I received.
Haley B. de Mike White Ford of Sandpoint respondió el 10/10/2022 09:50 AM

Scott, thank you for the positive review! We're glad that you are happy with the service that you received! We hope to earn that perfect 5/5 star review on your next experience with us!

Empleados con los que trabajó

WB
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WILLIAM TRAVIS B.
Bonners Ferry, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Had transmission serviced. Prompt and good to work with
Service was very good and accommodating
Haley B. de Mike White Ford of Sandpoint respondió el 10/10/2022 09:49 AM

William, thank you for the 5 star review! We're grateful that you chose us for your transmission service and that everything went well! We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado
Trout Creek, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Replacement AC
Christian and his crew are great! I always leave with good feelings about the work they do and the way they treat their customers. I'm 81 and have full confidence in their work.
Haley B. de Mike White Ford of Sandpoint respondió el 10/03/2022 03:15 PM

Anonymous, thank you for the great review! We're going to pass along your kind words to Christian and his team! We look forward to serving you again in the future!

Empleados con los que trabajó

KR
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent on time professional.
Thank you
Haley B. de Mike White Ford of Sandpoint respondió el 09/30/2022 02:53 PM

Ken, thank you for the 5 star review! We promise to always try our hardest to stay on time and professional! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

LR
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LONNIE R.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Always take care of me
Haley B. de Mike White Ford of Sandpoint respondió el 09/27/2022 04:38 PM

Lonnie, thank you for the great review! We're very proud of our team and glad that you felt taken care of! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JH
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JAMIE H.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Very Nice Experience
Nicest folks ever in the service department. Thank you Charley for the rides back and forth.
Haley B. de Mike White Ford of Sandpoint respondió el 09/15/2022 10:24 AM

Jamie, thank you for the 5 star review! We're so glad that you had such a successful and pleasant time in our service department! We look forward to serving you again in the future!

Empleados con los que trabajó

GB
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GERALD ALAN B.
Dover, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2022
cliente verificadoCliente Verificado
9
Categoría: Service
They do quality work and are concerned with my valuable time and compfort.
Prompt complete and polite repair. Completed ahead of schedule. Thank you
Haley B. de Mike White Ford of Sandpoint respondió el 09/15/2022 10:23 AM

Gerald, thank you for the 5 star review! Prompt and polite are two of our biggest goals! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

MG
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MARK G.
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Lube and oil change
Everything done in the 1.5 hours promised. No problems. Everyone professional and competent.
Haley B. de Mike White Ford of Sandpoint respondió el 09/12/2022 03:00 PM

Mark, thank you for the 5 star review! Professional and competent are always two of our main goals for our team! We look forward to serving you again in the future.

Empleados con los que trabajó

MC
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MELISSA C.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2022
cliente verificadoCliente Verificado
9
Categoría: Service
All friendly and helpful
Everyone I dealt with between service and parts were friendly, helpful and answered any extra questions I had.
Haley B. de Mike White Ford of Sandpoint respondió el 09/06/2022 02:42 PM

Melissa, thank you for the kind review! We're so glad that you had good experiences with both the service and parts department! We look forward to serving you again in the future!

Empleados con los que trabajó

DK
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DENISE MARIE K.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2022
cliente verificadoCliente Verificado
7
Categoría: Service
Perfect service
The guys did an excellent job taking care of me! This time they were super friendly and kind. They did vacuum out my vehicle which is something that you guys had stopped doing as part of your service. Going a little above and beyond actually makes your customers feel appreciated when they are visiting your site. Thank you for the excellent service. I truly hope everyone gets the above and beyond service because you care about your customers.
Haley B. de Mike White Ford of Sandpoint respondió el 09/06/2022 02:40 PM

Denise, thank you for the 5 star review! We're so glad that we were able to pleasantly surprise you! We love our customers and are grateful for each person! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JF
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JOHN F.
Sandpoint, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/15/2022
cliente verificadoCliente Verificado
6
Categoría: Service
Helpful service personnel
I had the blower motor replaced, the rear driver side door repaired, an oil change, they found and repaired a broken lug stud, and they had to repair the front driver side door which was found to be unable to be opened at the time of pickup so I had to wait for that to be repaired, a little untimely. Also had them install a new air filter which was mentioned to me upon arrival for pickup. I would have liked to have known this prior to arrival. I got a break on their standard door repair fee for the front driver side door since it happened as the service guy tried to enter into the cab to hand it over to me. Happy so far with final results. I don't drive the vehicle very much so we will see.
Empleados con los que trabajó

AP
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ALEXANDRIA P.
Newport, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly & Timely
The guys in shop told me my car would be done at 11:30, it was done. They communicated with me effectively about what they were doing with my care, they answered my questions without making me feel dumb. They were kind, fast, and affordable.
Haley B. de Mike White Ford of Sandpoint respondió el 08/15/2022 02:45 PM

Alexandria, thank you for the 5 star review! We're so glad that you had a pleasant and fast experience with our team! We always strive for a welcoming and positive environment. Thank you for choosing Mike White Ford!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.