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SureCritic / Motorcar Alternatives / Chris Gempp
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Chris Gempp

Service Advisor
Motorcar Alternatives
Chris has been a valuable asset to our team in caring for customers, scheduling services, supporting the team, making sure our customer vehicles are handled with careful attention to detail, and so much more!
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(21 reviews)
100

Reseñas de Chris Gempp

AG
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Andrea G.
Subaru Forester
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2025
cliente verificadoCliente Verificado
10
Very thorough and professional!
I highly recommend Motorcar Alternatives, working with Chris is always easy and efficient. They are very thorough with their findings. I have been trying to figure out this rattling noise for almost a year, and sure enough without even telling them about it, they found it and fixed it! They have fair pricing as well!
Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Valued Customer
Hooksett, NH
Chevrolet Express Cargo Van
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2025
cliente verificadoCliente Verificado
10
Great place to bring a fleet!
I would highly recommend working with this company! Chris is always professional, courteous and accommodating. They are straight forward with pricing with quick service turnaround!
Ric M. de Motorcar Alternatives respondió el 11/01/2025 09:40 AM

We appreciate your recommendation and are glad Chris's professionalism shone through; one might say he deserves a gold star for service!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
BS
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Bruce S.
Manchester, NH
MINI Countryman
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2025
cliente verificadoCliente Verificado
10
Scheduled appt for brake fluid service
Had a notification of brake fluid service on my wife’s mini. She was worried that a leak might have occurred. Called Chris at Motocar Alternatives and he made an appt for the next available day. Rick looked at the levels and noticed everything was looking good. The notification was informing me that it was a routine maintenance for the brake fluid due to the mileage.
Ric M. de Motorcar Alternatives respondió el 10/25/2025 07:28 AM

Happy to find nothing serious. We will add that service to your next visit and clear that notification.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
JD
Jeffrey D.
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2025
cliente verificadoCliente Verificado
10
Simply Amazed!
1st time customer, now life long customer.
Brought my 2018 F150 in for repairs. During every step of the process, I was notified promptly of the status of my repair, what my truck needed and when I should expect the truck to be returned. I have never experienced anything like this before when having my vehicle serviced.
Motorcar Alternatives is the best service center I have ever had the pleasure of dealing with.
If you are looking for an honest, clean, and friendly service center, that not only specializing in knowledgeable auto repairs and true customer courtesy. This is your shop! Look no further, and schedule your repair with confidence.
Ric M. de Motorcar Alternatives respondió el 09/14/2025 09:40 AM

Your endorsement of our service is greatly appreciated; we always aim for clarity over mystery—even in auto repairs! Welcome to the Motorcar Alternatives family.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
JS
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Jason S.
NH
Toyota Prius
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2025
cliente verificadoCliente Verificado
10
Great communication and Fast work
Brought my car in for an inspection, and was informed all 4 brakes needed replacing, they gave me a quick estimate and had my car finished and ready for pick up the next day!
Ric M. de Motorcar Alternatives respondió el 08/29/2025 02:14 PM

We appreciate your feedback and are glad to have gotten your brakes back to working order faster than you can say "brake check." Your satisfaction fuels our drive.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
Cliente verificado
Nashua, NH
Ram 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2025
cliente verificadoCliente Verificado
10
Easy to work with.
Up front with pricing. Progress is easy to follow. Very accommodating. Definitely recommend!
Ric M. de Motorcar Alternatives respondió el 09/01/2025 09:37 AM

We appreciate your kind words about our pricing transparency and service. It seems we've hit the sweet spot—thank you for the recommendation!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
CC
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Carl C.
Goffstown, NH
Kia Sorento
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2025
cliente verificadoCliente Verificado
10
Best vehicle service!
Always a quality experience with Motorcar. Premium service and amazing staff.
Ric M. de Motorcar Alternatives respondió el 07/19/2025 09:29 AM

We appreciate your recognition of our team and the quality service we strive to provide. A delightful experience is always our goal, so your feedback is like fuel to our engines.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Jeff Lafond
Technician
JV
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John V.
Auburn, NH
Jeep Grand Cherokee
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2025
cliente verificadoCliente Verificado
10
Great job, once again!
From the moment you walk into the office, you know you’ll be taken care of-professionally and fairly. Their work is excellent and priced fairly. Their loaner car makes everything easier. We are fairly new customers, but we’re going nowhere. These guys rock!
Ric M. de Motorcar Alternatives respondió el 06/30/2025 12:44 PM

We appreciate your feedback and are overjoyed that our team has made such a positive impression. It seems our loaner cars are winning hearts, one engine at a time!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
Cliente verificado
Manchester, NH
Honda Accord Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2025
cliente verificadoCliente Verificado
10
I can always count on Motor Alternatives for the very best service. Thank you
Always the very best service.Thank you
Ric M. de Motorcar Alternatives respondió el 06/17/2025 09:36 AM

We appreciate your recognition of our service; it seems we’ve cracked the code to customer satisfaction! Your support fuels our drive for excellence.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
RS
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Rick S.
Hooksett, NH
Volvo XC60
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2025
cliente verificadoCliente Verificado
10
Great service
Chris was kind enough to squeeze me in without appointment for wife’s car with tire issue. Had car back by end of day. Rick and crew were all over this and it was very appreciated.
Ric M. de Motorcar Alternatives respondió el 06/09/2025 09:37 AM

We appreciate your positive feedback and are glad our team was able to give your wife's car the royal treatment it needed. Our crew aims to be your tire saviors, one flat at a time.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
PM
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Pat M.
Hooksett, NH
Honda CR-V
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2025
cliente verificadoCliente Verificado
10
First Time Customer
New to the area and have been looking for a shop that provides an above average consumer experience, reasonable prices and qualified staff. Found all of these at Motorcar Alternatives.

Happy to share this recommendation with anyone else looking for a shop to trust!
Ric M. de Motorcar Alternatives respondió el 05/28/2025 09:35 AM

We appreciate your kind words and are pleased to have made a positive impression. Here’s to many more smooth rides ahead!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
CL
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Chip L.
Manchester, NH
Subaru Ascent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2025
cliente verificadoCliente Verificado
9
Motorcar Alternatives
Fast, friendly and honest.
Ric M. de Motorcar Alternatives respondió el 04/20/2025 09:38 AM

We appreciate your commendation for our speed, friendliness, and honesty. We strive for excellence, and it seems we hit the mark!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
JV
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John V.
Auburn, NH
Jeep Grand Cherokee
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
cliente verificadoCliente Verificado
10
Continued maintenance on our 2012 Jeep
We just had our Jeep serviced at Motorcar Alternatives and couldn’t be more pleased. They kept us up to date concerning the work and delivered our Jeep on time. Their loaner car made the experience seamless. They are our “go to” for all things automotive.
Ric M. de Motorcar Alternatives respondió el 03/26/2025 09:39 AM

We appreciate your kind words about our service; it's great to know your Jeep is in good hands, and maybe we've found the automotive version of a magic carpet ride!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
MB
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Mary B.
Hooksett, NH
Honda CR-V
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2025
cliente verificadoCliente Verificado
10
Customer for life
Such superior service yet again. It is so reassuring to know I can always count on these guys.
Ric M. de Motorcar Alternatives respondió el 03/21/2025 09:39 AM

We appreciate your trust in us; it seems our service is starting to develop a fan club. Here’s to more reliable experiences ahead!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
CL
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Chip L.
Manchester, NH
Jeep Gladiator
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2025
cliente verificadoCliente Verificado
9
Competent, Friendly and quick
Changed car repair shops and I’ll definitely be coming back. No pushy advisor pushing unnecessary work. Scheduling was easy and quick. I found Motorcar Alternatives to be friendly, knowledgeable, competent and doing only what’s necessary.
Ric M. de Motorcar Alternatives respondió el 03/01/2025 09:40 AM

We appreciate your feedback and are glad you found our team refreshingly straightforward. Our goal is to keep your car in top shape without the extra fluff.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
DG
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David G.
Hooksett, NH
Toyota RAV4
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2025
cliente verificadoCliente Verificado
10
Excellent service on the same day I called in!
Had an acute problem late in the day and they got me right in and fixed it.
Ric M. de Motorcar Alternatives respondió el 02/21/2025 09:38 AM

We appreciate your kind feedback and are glad we could jump in to save the day. Never underestimate the power of quick repairs!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
KC
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Kathie C.
Hooksett, NH
GMC Acadia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2025
cliente verificadoCliente Verificado
10
Check engine light and nail in tire
Took car to Monroe down the street and they could not fix correctly. Tried out a new place and didn’t know what to expect. Great service from texting updates to giving me a loaner car so I didn’t have to wait! This will definitely be my new car place! Thank you
Ric M. de Motorcar Alternatives respondió el 02/03/2025 04:52 AM

We appreciate your choice to try us out; it seems you found the perfect pit stop for your car. Enjoy the journey with your new go-to service!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
RO
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Richard O.
Hooksett, NH
Honda CR-V
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2025
cliente verificadoCliente Verificado
10
Very thorough and reasonably priced
I had my teenage daughters Honda CRV inspected and had brake fluid changed,
transmission fluid changed, rear differential fluid changed and an oil change. They are very thorough and reasonably priced.
Ric M. de Motorcar Alternatives respondió el 01/02/2025 04:58 AM

We appreciate your feedback on our thorough service and competitive pricing; keeping those wheels turning smoothly is our specialty, after all!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
JE
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John E.
Auburn, NH
Chevrolet Express Passenger
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2024
cliente verificadoCliente Verificado
10
The best!
I have faith that the work being done on my vehicle is top notch. Easy to check in and out. I trust this place! And the loaner car they offer makes it very convenient to keep my vehicles running strong and safe.
I highly recommend.
Ric M. de Motorcar Alternatives respondió el 12/03/2024 09:33 AM

Your confidence in our work is as refreshing as a cool breeze on a hot day! We're delighted you found our services as convenient as finding an extra fry at the bottom of the bag.

Empleados con los que trabajó
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Chris Gempp
Service Advisor
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Ric Morin
Owner & Technician
BH
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Bill H.
Auburn, NH
Honda Accord Cpe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2024
cliente verificadoCliente Verificado
10
Terrific service
The level of service and competence both met and exceeded expectations.
Bill Henry
Ric M. de Motorcar Alternatives respondió el 10/12/2024 09:42 AM

We appreciate your kind words and are delighted to know we could outshine your expectations. Here’s to keeping that bar high!

Empleados con los que trabajó
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Chris Gempp
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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