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SureCritic / Concesionario Hyundai / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(114 reviews)
91

Reseñas de CESAR CARDENAS

CP
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Catherine P.
Rialto, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fontana Hyundai Service Department
This was the first time taking my car to Fontana Hyundai. The service was excellent. Cesar was professional, helpful and informative. He kept me apprised of maintenance recommendations, recalls and cost. My car was returned to me in less time than expected, and was immaculate! I will definitely be returning.
VANESSA R., CRM de Fontana Hyundai respondió el 10/26/2021 03:39 PM

Thank you Catherine for your positive feedback. I am glas that Cesar was able to provide amazing customer service. If you have any further questions or concerns please don't hesitate to give us a call. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
CT
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Carlos T.
San Bernardino, CA
2013 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Cesar was amazing, I wouldn’t go to anyone else at that dealership.
Cesar made my experience that much better. His customer service, his dedication and the way he makes you feel like an important customer is hard to come by.
VANESSA R., CRM de Fontana Hyundai respondió el 10/26/2021 03:41 PM

Thank you Mr.Trinidad for your positive feedback. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
CM
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Ciejerra M.
Rialto, CA
2019 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Spoiler installment
Would definitely come back . Would come back for more work.
VANESSA R., CRM de Fontana Hyundai respondió el 10/26/2021 02:31 PM

Thank you Ciejerra for your positive feedback we appreciate you and your business. If you have any questions please feel free to reach out to me. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Redlands, CA
2013 Hyundai Genesis
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Service at Fontana Hyundai
Service tech was cordial and professional.
VANESSA R., CRM de Fontana Hyundai respondió el 10/26/2021 11:09 AM

Thank you for your feedback. I apologize for the inconvenience of the time. We will review wait times with upper management. Thank you 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
SG
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Staci G.
Fontana, CA
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Now that’s service …
The new Hyundai dealership and service team are great. Professional, quick and kept their word when my car would be ready. I was back on the road with time to spare. Location is 3 miles from my home and I’m thrilled.
VANESSA R., CRM de Fontana Hyundai respondió el 10/18/2021 11:34 AM

Thank you so much for your positive feedback! We are glad to assist you. Thank you for being our customer. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
JM
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Jacquelyn M.
Fontana, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Excellent
Excellence was definitely exemplified.
VANESSA R., CRM de Fontana Hyundai respondió el 10/15/2021 09:30 AM

Thank you Jacquelyn for your survey return! We appreciate your business. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
CS
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Claudia S.
Fontana, CA
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Car service
Took the car to have it checkout as my car was having problem starting. Was never approached by staff. Had to walk in and find staff to help me. Overall the service was ok.
VANESSA R., CRM de Fontana Hyundai respondió el 10/14/2021 03:19 PM

Hi Claudia I apologize for the inconvenience. I will definitley get with our staff and see what was going on surrounding your time of arrival. If you have any questions please feel free to reach out to us.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
CH
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Cindy H.
Fontana, CA
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional
Very well trained staff... knowledgeable.. friendly.. big smiles... lounge area was beautiful.... service was fast... everything and everyone was... Exceptional
BIANCA S. de Fontana Hyundai respondió el 10/14/2021 09:36 AM

THANK YOU FOR YOUR 5 STAR'S WE ARE GLAD YOUR EXPERINCE HERE WAS POSITIVE ONE . ANY QUESTION'S OR CONCERN'S FEEL FREE TO GIVE US A CALL. 


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER 
bsaenz@fontanahyndai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Mentone, CA
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Experience at Fontana Hyundai
Caesar helped me with my car’s maintenance and greeted me with an amazing customer service. The aesthetic waiting area with complimentary snacks and entertainment made the waiting experience so enjoyable. Lastly, the car service maintenance lasted much quicker than expected and gave a complimentary car wash that made my car look like brand new again. Overall, I recommend Hyundai Fontana because of its amazing customer service and quality car service.
VANESSA R., CRM de Fontana Hyundai respondió el 10/11/2021 10:55 AM

Thank you so much for 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
TR
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Tamara R.
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Weekend appointments, Clean, Friendly Reps
Got tired of my usual Hyundai dealer/service provider - appointment availability backed up, not having any loaner cars, when I did have a loaner for a month there were many issues with communication, etc. So I decided to venture out and find an alternative. So glad I did!

The Fontana Hyundai is brand new, so they had appointments readily available on a weekend. The customer service was great. The snacks were great. The coffee options better than my old dealership. And there are some restaurants nearby in case you want to get a bite to eat. The rep was very pleasant. Overall very nice experience.

Not sure about the loaner car service. At the time, they were using a rental car service because their cars hadn’t come in yet. But if they have a sufficient number available, and provide an “even swap” with the level/quality of car when giving someone a loaner for more than a week, they will be far superior to the other Hyundai dealer/service in the area.
VANESSA R., CRM de Fontana Hyundai respondió el 10/06/2021 03:16 PM

Thank you Tamera for your positive feedback! We appreciate your business and we indeed value you as our new customer. I am glad we were able to assist you. If you have any questions please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
FM
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Felicia M.
Fontana, CA
2020 Hyundai Venue
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great, Fast and Friendly Service
This place is great. Came in for my oil change and tire rotation. It was not only fast, I hardly noticed the wait as I relaxed in their waiting area watching their TV and enjoying my complementary drink and snack.
VANESSA R., CRM de Fontana Hyundai respondió el 10/05/2021 10:43 AM

Thank you Felicia for your positive feedback. We hope to see you back! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Fontana, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Taken care of
No hassel, i was helped instanly. My wait time was fast and was welcomed with snacks and drinks. The staff was friendly and very helpful.
VANESSA R., CRM de Fontana Hyundai respondió el 10/05/2021 10:41 AM

Thank you for your 5 star review! I am happy you were able to have the process go fast and smooth! If you have any questions please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
KN
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Kerrie N.
Riverside, CA
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Customer Service
Exceptional customer service.
VANESSA R., CRM de Fontana Hyundai respondió el 10/01/2021 01:12 PM

Thank you Kerri for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Fontana, CA
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fast Service
Turnaround was really on point. Kudos to Cesar and the whole fontana service dept.
VANESSA R., CRM de Fontana Hyundai respondió el 10/01/2021 09:27 AM

Thank you so much for your positive feedback! Thank you for choosing Fontana Hyundai for your services. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
JP
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Joe P.
Fontana, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Wonderful staff, beautiful facility, great perks!
Fontana Hyundai is an exceptional place for all of your service needs. Caesar and the rest of the service team provide amazing customer service and top-notch care for your vehicle. While you wait, there is unlimited water, sodas, and all kinds of snacks. And most importantly, I was never bothered by any of the extremely polite and professional sales staff. I couldn't recommend this location enough.
VANESSA R., CRM de Fontana Hyundai respondió el 09/29/2021 02:10 PM

Thank you Joe we appreciate your 5 star review! I am glad that Joe was able to assist you, if you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
RS
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Reyna S.
Rialto, CA
2019 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Staff
Such great energy from Cesar and speedy service from Eduardo! It really makes the experience great when the staff has such fun energy. Glad I transferred my services to your location.
VANESSA R., CRM de Fontana Hyundai respondió el 09/28/2021 03:42 PM

Thank you Reyna for your positive feedback! If you ever have an questions or concerns please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
MM
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Mark M.
Fontana, CA
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai Service Review
Nice location very clean and safe easy to get into and out of. The coffee and snacks made the wait enjoyable.
VANESSA R., CRM de Fontana Hyundai respondió el 09/20/2021 01:48 PM

Thank you Mark for your positive feedback! Please don't ever hesitate to reach out to us if you have any questions or concerns. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
AW
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Aaron W.
Twin Peaks, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service at Hyundai of Fontana
Ceasar in the service department was very friendly and helpful. Excellent customer service.
VANESSA R., CRM de Fontana Hyundai respondió el 09/14/2021 03:44 PM

Thank you so much for your positive feedback! Thank you for servicing here at our dealer, if there is anything that you might need please don't ever hesitate to reach out to us and we will be more then glad to assist. 

 

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
SS
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Saleana S.
Chino, CA
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Fontana Hyundai is now my favorite dealership for service in my 2020 Hyundai Tuscan! Cesar and the service team were great! I'll definitely be returning there! Thank you
VANESSA R., CRM de Fontana Hyundai respondió el 09/07/2021 11:19 AM

Thank you so much for your positive feeback! We appreciate your business. Whatever is needed please do not ever hesitate to reach out to us and we will be more then glad to assist you. :)

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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