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SureCritic / Concesionario Hyundai / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(114 reviews)
91

Reseñas de CESAR CARDENAS

RS
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Reyna S.
Rialto, CA
2019 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing staff!
I appreciated the hospitality and genuine welcome from Cesar! Also the mechanics are amazing and always finish my car in a timely fashion!
BIANCA S. de Fontana Hyundai respondió el 12/15/2021 08:22 AM

good morning reyna thank you for your positive feedback we are happy to hear your experience here is a good one..if you have any questions or corners we are always here ..


bianca saenz 
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
RB
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Robert B.
Rialto, CA
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Great service and personnel
LORRAINE M. de Fontana Hyundai respondió el 12/14/2021 03:52 PM

Thank you for your positive feedback! We appreciate your business. 

BIANCA S. de Fontana Hyundai respondió el 12/14/2021 04:06 PM

good afternoon robert thank you for your time on filling out our survey we appreciate your positive feedback that it very important to our dealership  ..if you have any questions or concerns we are always here to help you ..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
RS
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Robert S.
San Bernardino, CA
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
A lot quicker than I thought
Had my Palisades first oil change and tire rotation was in and out in about 30 min thanks guys
BIANCA S. de Fontana Hyundai respondió el 12/08/2021 10:31 AM

GOOD MORNING ROBERT THANK YOU FOR YOUR POSITIVE FEEDBACK YOUR FEEDBACK BACK IS IMPORTANT TO OUR DEALER ..IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU ..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
CG
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Charles G.
Pomona, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Customer Care is Evident
We got a coupon in a email for a discounted oil change, and since we were looking for a new place to take our 2013 Sonata, we decided to give Fontana Hyundai a try. The service advisor was pleasant and helpful, and our oil change was finished in about an hour. We will take our car for future service to this dealership.
LORRAINE M. de Fontana Hyundai respondió el 11/30/2021 02:18 PM

Thank your Charles for your feedback. We appreciate your business! 

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Burbank, CA
2022 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Customer service was exceptional Mark and Cesar are great. But please provide car shuttle service
BIANCA S. de Fontana Hyundai respondió el 11/29/2021 04:00 PM

GOOD AFTERNOON THANK YOU FOR TAKING THE TIME ON TAKING OUR SURVEY IT IS APPRECIATE ..IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP ..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
MA
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Maria A.
Fontana, CA
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great!
We just moved here in Fontana from Branson and its our first time to have our car serviced here, and all I can say is that they are exceptional. So they coordinated with my insurance right off the bat and did the necessary service needed. The waiting area is clean and comfy too.
BIANCA S. de Fontana Hyundai respondió el 11/26/2021 04:05 PM

good afternoon thank you for taking your time to do our survey .if you have any questions or concerns we are always here to help ..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
SM
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Shakira M.
Fontana, CA
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service Department
First time taking my car to Fontana Hyundai for a service check and the service was amazing. I was greeting seconds after walking in the door by Caesar in the service department. He gladly asked me what brings me in today. I let him know my car was over heating. He took all my information and gave a accurate time frame to when I should receive a call back. After the car was fixed he called and let me know it was ready to be picked up. Received my keys after he reviewed all my paper work and walked me to my car. My car looked amazing from the car wash and vacuum service that was done by Hyundai. Car has been running amazing since then. Thank you Caesar and Hyundai for a amazing experience. I will be returning.
BIANCA S. de Fontana Hyundai respondió el 11/26/2021 04:01 PM

good afternoon thank you for the positive feedback thank you for taking your time it is really important to our dealer.. if you have any questions or concerns we are here to help you.

bianca saenz
customer relations manager
(909)371-1850
bsaenz@fontanahyundai.com

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
MG
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Michael G.
Fontana, CA
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
GREAT WORK
Loved the quick and efficient service provided by Cesar & the Hyundai team
LORRAINE M. de Fontana Hyundai respondió el 11/29/2021 01:58 PM

Thank you Michael fro your 5 star review! 

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
ZI
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Zury I.
Highland, CA
2018 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional !
They were courteous , fast, and we were entertained while waiting for our car . It came back in perfect condition and everything worked out well.
BIANCA S. de Fontana Hyundai respondió el 11/24/2021 07:52 AM

good morning zury thank you so much for filling out our survey it is important to know our customers feedback and experience here at our dealership . if you have any questions or concerns we are always here to help you..



bianca saenz 
customer relations manager 
bsaenz@fontanahyundai.com 
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
SH
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Santos H.
Rialto, CA
2011 Hyundai Elantra Touring
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Good job
Keep it up. Great job
BIANCA S. de Fontana Hyundai respondió el 11/23/2021 05:48 PM

GOOD AFTERNOON SANTOS THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK YOUR FEEDBACK IS IMPORTANT TO OUR DEALERSHIP .IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU.


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
JL
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Jose L.
Fontana, CA
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service department
Fast and reliable service department.
CHRISTINA K A. de Fontana Hyundai respondió el 11/20/2021 01:07 PM

Thank you for taking the time to share your feedback on the customer service you received from Cesar. We appreciate your time and look forward to a continued relationship.

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
MO
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Martha O.
Hesperia, CA
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
EXTRAORDINARY service, hands down BEST in IE!
Been to multiple auto service spots, and have to say this is far the BEST place I have been. I originally bought my 2020 Tucson at another dealer and nothing to compare from the moment I entered I felt the professionalism with entire personnel, very polite and respectful. Cesar Cardenas was our service advisor and he explained everything in detailed and informed us of any changes being performed in our vehicle. Will definitely change service for future maintenance on our Tucson to FONTANA HYUNDAI!
BIANCA S. de Fontana Hyundai respondió el 11/17/2021 08:21 AM

GOOD MORNING MARTHA THANK YOU SO MUCH FOR THE 5 STARS YOUR FEEDBACK IS APPRECIATE .IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU.



BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

BIANCA S. de Fontana Hyundai respondió el 11/19/2021 04:46 PM

GOOD AFTERNOON THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK .IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS FEEL FREE TO REACH OUT TO US..



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
BSAENZ@FONTANAHYUNDAI.COM

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
FJ
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Fred J.
Upland, CA
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Very professional and informative. Cesar Cardenas was the Service Advisor I have worked with in years. This new dealership is very clean and comfortable.
BIANCA S. de Fontana Hyundai respondió el 11/17/2021 08:49 AM

GOOD MORNING FRED WE UNDERSTAND YOUR TIME IS VALUABLE .WE APPRECIATE YOUR POSITIVE FEEDBACK. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU .



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
GC
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Garg C.
San Bernardino, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Great service
Appointment was made super easy. Showed up for appointment, took me right in. Serviced the car quickly. Very professional atmosphere. Friendly staff.
BIANCA S. de Fontana Hyundai respondió el 11/15/2021 08:34 AM

GOOD MORNING GARG WE ARE SO GLAD YOUR EXPERIENCE HERE WAS A POSITIVE ONE THANK YOU FOR THE 5 STAR IT IS APPRECIATE. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU OUT..



BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER 
(909)371-1850
bsaenz@fontanahyundai.com

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
CA
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Great Customer Service!
I made an appoint same day, easy and quick. My car was washed upon return. I was very impressed and happy to know there is a local dealership that meets my needs!
VANESSA R., CRM de Fontana Hyundai respondió el 11/11/2021 04:47 PM

Thank you for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
JG
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John G.
Fontana, CA
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome
Very professional,well done service / safe environment and very knowledgeable service n employees .
CHRISTINA K A. de Fontana Hyundai respondió el 11/08/2021 08:50 AM

Thank you for the positive feedback regarding the service and treatment you received here at Fontana Hyundai. We appreciate the kind words and the 5 star review for Cesar. We look forward to a continued relationship and hope you will choose us for all of your vehicle service needs.

Respectfully,
Christina

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
AR
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Antonio R.
Rancho Cucamonga, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and friendly
I will go back again!!
CHRISTINA K A. de Fontana Hyundai respondió el 11/08/2021 08:44 AM

Thank you for taking the time to share our experience with us. We appreciate the 5 star rating for Cesar and look forward to a long relationship.

Respectfully,
Christina

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
GZ
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Greg Z.
Apple Valley, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Good drop off good communication will be back
CHRISTINA K A. de Fontana Hyundai respondió el 11/03/2021 10:45 AM

Thank you for taking the time to share your feedback on your visit and interactions with Cesar. Cesar will be reaching out to you today in regards to a few concerns you may still be having. We pride ourselves on exceptional service and want to make sure your happy with the services we performed on your vehicle. Thank you again and please never hesitate to reach out should you have any questions.

Respectfully,
Christina
Service Manager

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
NU
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Noldy U.
Murrieta, CA
2017 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
CUSTOMER SERVICE
QUICK AND EASY
VANESSA R., CRM de Fontana Hyundai respondió el 11/01/2021 11:10 AM

Thank you Noldy for your 5 star review. We appreciate you! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Fontana, CA
2019 Hyundai Sonata Plugin Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai Service Department
Very friendly staff and quick repair of my car. Was given a rental for the days my car was getting repaired. When I got my car back it ran perfectly and my car was cleaned before I picked it up.
VANESSA R., CRM de Fontana Hyundai respondió el 11/01/2021 11:10 AM

Thank you for your positive feedback! We appreciate your business! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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