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SureCritic / Concesionario Hyundai / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(114 reviews)
91

Reseñas de CESAR CARDENAS

Cliente verificado
San Bernardino, CA
2021 Hyundai Elantra Hev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Solid professionals, great service
Fontana Hyundai’s staff have always treated me with courtesy and professionalism. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The work they’ve done to service my car has held up well. I appreciate how they go out of their way to help clients feel welcome and comfortable while waiting for our vehicles.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/19/2022
Tipo de Servicio: Maintenance
9
Categoría: Service
Friendly and helpful service
I have always felt treated very professionally when I have gone to Fontana Hyundai. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The only confusion I had was regarding what seemed like a long time between seeing my car leave the garage and its actual return to me.
LORRAINE M. de Fontana Hyundai respondió el 01/20/2022 08:24 AM

good morning thank you for your 5 star we appreciate to hear back from our customers how there visit was here at fontana hyundai.. if you ever have any questions or concerns we are here to help you ..



Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Porterville, CA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service visit.
Staff was very professional and friendly.
Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
LW
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Latonia W.
Rialto, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Everything here was great I loved the service that I received here
I love coming here each and everyone is great and helpful I will always come here for whatever car service that I need
LORRAINE M. de Fontana Hyundai respondió el 01/18/2022 08:56 AM

good morning latonia thank you for the positive feedback its always a good thing to hear from our customers that our service was good .. if you have any questions or concerns we are here to help you ..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Porterville, CA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service visit.
Staff was very professional and friendly.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/17/2022
Tipo de Servicio: Repair
8
Categoría: Service
Good service visit.
Staff is very professional and friendly.
LORRAINE M. de Fontana Hyundai respondió el 01/18/2022 08:32 AM

good moring thank you for taking the time to fill out our survey we appreciate to hear our customers feedback i will be talking to higher management about this issue ..  if you have any questions or concerns we are here to help you ..

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Chino, CA
2022 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Quality service
Exceeded my expectations from purchase to service.
LORRAINE M. de Fontana Hyundai respondió el 01/17/2022 09:20 AM

good morning thank you for your positive feedback an your 5 star .. if you have any questions or concerns we are here to help you ..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850 

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Perris, CA
2022 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good service
Loved the quality of service.
LORRAINE M. de Fontana Hyundai respondió el 01/14/2022 08:31 AM

good morning thank you for your 5 star's we appreciate our customers positive feedback .. if you have any questions or concerns we are help to help.. 


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
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Cliente verificado
Rialto, CA
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service and quick turnaround time.
Excellent customer service, friendly and knowledgeable service personal. Exceptionally clean facility, coffee and snacks provided if you wait. No wait, quick and responsive team, vehicle completed ahead of time, vacuum and washed when delivered. Thank you Hyundai Team of Fontana for your excellent service!
BIANCA S. de Fontana Hyundai respondió el 01/10/2022 08:56 AM

good morning thank you for your positive feedback we appreciate you taking the time to fill out our survey . if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
CT
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Cristin T.
San Bernardino, CA
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Car computer needed upgrades
From the moment I called Hyundai Fontana, the staff was wonderful! When I arrived, Cesar met with me and was very kind, helpful and patient. He explained everything they would be doing. I was going to just wait for my car at the facility. Cesar walked me around and showed me where to wait and all of the amenities. The facility was clean. All the employees has a smile abs said hello. My car was in great shape when they were done. Definitely my best Hyundai experience.
BIANCA S. de Fontana Hyundai respondió el 01/10/2022 08:54 AM

good morning cristin thank you for your time on filling out our survey its always important to our dealership to hear the experience of our customers here at fontana hyundai.if you have any questions or concerns we are always here to help you.. 


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
AM
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Adriana M.
Fontana, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly service
Gad another great experience
BIANCA S. de Fontana Hyundai respondió el 01/10/2022 08:17 AM

good morning adriana thank you for taking the time to fill out our survey we appreciate to hear our customers feedback on how your experience here at fontana hyundai was .. if you have any questions or concerns we are here to help you.


Bianca Saenz
bsaenz@fontanahyundai.com
Customer Relations Manager
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Rialto, CA
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly and fast
Service advisor did a great job explaining the work to be done
BIANCA S. de Fontana Hyundai respondió el 01/04/2022 04:06 PM

good afternoon alvaro thank u for taking the time to fill out our survey we appreciate your positive feedback ..if you have any questions or concerns we are always here to help you.



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
NW
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Nishalet W.
Rialto, CA
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service!!!
I had a wonderful experience. The dealership is very close to my house. My service was performed in a timely manner. The staffs communication was very good. I enjoyed my experience, it’s the best I’ve had at any of the dealerships I have visited.
BIANCA S. de Fontana Hyundai respondió el 12/31/2021 02:33 PM

good afternoon nishalet thank you for the 5 star an your positive feedback its amazing to hear your visit to fontana hyundai was a very good one that makes us happy ..if you have any questions or concerns we are always here to help our customers..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
YY
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Young Y.
CA
2022 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Work!
It has been my great pleasure manager and maintenance crew for my first visit to the dealer after purchasing. All my questions were answered and great follow ups on all my requests. Keep up your great work! Thank You!
BIANCA S. de Fontana Hyundai respondió el 01/07/2022 01:31 PM

good afternoon young thank you for taking the time to fill out our survey ..if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
Cliente verificado
San Bernardino, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Thank you!
Brought my car in to take care of a recall situation. I went to different Hyundai dealerships and while all of them provided me with good customer service, Fontana's site gave me more than I expected. They were all very kind, respectful, and put forth more than the best. The facility was clean and full of food and drinks. I also didn't expect them to wash and vacuum my car! Thank you for such a great experience! I'm so happy to own a Hyundai due to its exceptional service on the dealerships and the car itself.
LORRAINE M. de Fontana Hyundai respondió el 12/28/2021 11:21 AM

Thank you for your positive feedback! We appreciate your business. Please let us know if there is anything else that we can do. 

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Cliente verificado
Fontana, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Feedback
Took my car in for a recall and they did a great job
BIANCA S. de Fontana Hyundai respondió el 12/23/2021 03:10 PM

good afternoon thank you for taking the time to fill out our survey we appreciate our customer's feedback ..if you have any questions or concerns we are here to help..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
FJ
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Fred J.
Upland, CA
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service Experience
One of the best service experiences I’ve ever had. Cesar your service advisor is excellent at communicating before during and after service.
BIANCA S. de Fontana Hyundai respondió el 12/21/2021 08:21 AM

good morning fred thank you for taking the time to fill out our survey , we appreciate our customers feedback it is important to our dealership .. if you ever have any questions or concerns we are always here to help ...


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
JG
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Johnny G.
Rialto, CA
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Quick service, nice customer service
BIANCA S. de Fontana Hyundai respondió el 12/20/2021 05:41 PM

good morning johnny thank you for your 5 star and your positive feedback its appreciate that your enjoyed your service here at fontana hyundai ..if you ever have any questions or concerns we are always here to help you ..



bianca saenz
customer relatoins manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
MS
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Michelle S.
Fontana, CA
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Happy!!
Cesar did an amazing job very satisfied
BIANCA S. de Fontana Hyundai respondió el 12/20/2021 02:41 PM

good afternoon michelle thank you for taking the time to fill out our survey ...if you have any questions or concerns we are always here to help you..



bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
Cliente verificado
San Bernardino, CA
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Palisade maintenance went great!
Took my Palisade in for routine maintenance here. I bought the vehicle at another dealer and this facility was closer to home. The staff is very professional, kind and responsive to any questions I had when I first arrived. They have plenty of seating area and goodies to enjoy while we waited. They also gave a thorough explanation of work performed on my vehicle and great pricing.
BIANCA S. de Fontana Hyundai respondió el 12/20/2021 09:53 AM

good morning thank you for your 5 star thank you for taking the time to fill out our survey we are happy to hear our customers experience here at fontana hyundai was a good one .. if you have any questions or concerns we are always her to help you..



bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
JW
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Jazmine W.
Beaumont, CA
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service
I received exceptional service. I highly recommend Fontana Hyundai, and working with Cesar.
BIANCA S. de Fontana Hyundai respondió el 12/17/2021 02:17 PM

good afternoon jazmine thank you for taking the time to fill out our survey an your positive feedback this is important to our dealership ..if you ever have any questions or concerns we are always here to help you..


bianca saenz
cutomer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
CESAR CARDENAS
Assistant Service Manager
YV
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Yadira V.
San Bernardino, CA
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excelente service
Customer service was great! Timing was perfect, keep up the good work!
BIANCA S. de Fontana Hyundai respondió el 12/17/2021 01:23 PM

good morning yadira thank you for your time thank you for your positive feedback we appreciate that our customers have the best experience here at Fontana hyundai..if you have any questions or concerns we are always her to help you .. 


bianca saenz
customer relaions manager
(909)371-1850
bsaenz@fontanahyundai.com

Empleados con los que trabajó
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CESAR CARDENAS
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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