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CHRISTOPHER BRUNK DEEN

Certified Master Hyundai Service Advisor with 10 years experience
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1150 reviews)
90

MM
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Maryanne M.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people....Chris Deens customer service is excellent. He has always gone above and beyond.
Yes
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/13/2017 06:24 AM

Good morning,

  Thank you for the comments about Chris, and we wanted to reach out and thank you personally. You would not believe the impact this type or response has on our staff, and we greatly appreciate the feedback. Have a great weekend, and we will see you soon.

Casey Smith-Service Manager

Empleados con los que trabajó

PL
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Phyllis L.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied
Chris is always helpful and very nice. I would have liked it better if the part that had to be ordered had come in more promptly but that's not your fault!
I have always been satisfied with the service.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/09/2017 10:49 AM

Good afternoon,

  Thank you so much for the kind comments, and for working on us sometimes having to wait for parts. We greatly appreciate this gesture, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó

JM
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John M.
Leland, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Easy appointment, able to wait for service
Great service department
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/09/2017 05:49 AM

 Good morning,

   Amazing comments to read first thing in the morning. Have a great week, and we look forward to seeing you at your next visit.

Casey Smith-Service Manager

Empleados con los que trabajó

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Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The entire staff.
Definitely!
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/06/2017 05:59 AM

Good morning,

   We wanted to reach out, and thank you for the feedback on your recent service. Have a great weekend, and be safe with the winterly weather approaching.

Casey Smith-Service Manager

Empleados con los que trabajó

JL
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John L.
Hampstead, NC
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great treatment from all staff!
Always a good experience. Very profession and customer oriented.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/05/2017 12:21 PM

Good evening,

  Thank you so much for the comments, and I will take them personally. I am working on getting another technician to help with our overload, and will have this fixed hopefully by the time you return. Happy new year, and I look forward to seeing you next time.

Casey Smith-Service Manager

Empleados con los que trabajó

MR
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Mary R.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everyone is so friendly and great service.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/04/2017 01:30 PM

Good evening,

   We wanted to reach out, and thank you for the great marks. What a way to end the day, and we look forward to seeing you soon. Happy New Year

Casey Smith- Service Manager

Empleados con los que trabajó

CB
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Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
too long a wait
1 1/2 hour job became 3 hours.
No Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/02/2017 08:19 AM

Good morning,

  I wanted to reach out to you and appologize personally. This weighs on my shoulders due to not having enough coverage that day, as well as us being short on staff at the time. We are currently trying to correct this, and will have this repaired by the next time you return. Chris spoke with me about it, and this was totally my fault, and I am working to get another service technician due to some longer wait times. Thank you for the feedback and happy new year. We look forward to seeing you return, and will have this fixed so it is more of a positive experience the next time you return.

Casey Smiht- Service Manager

Empleados con los que trabajó

Cliente verificado
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Parkway
As always, I was greeted warmly, but this time, I received a much appreciated parting. I appreciate that one of your sales associate told me that my next visit would be a costly one due to being at the 60,000 mile maintenance point. It was nice to receive the "heads up"!
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/02/2017 08:13 AM

Good morning and Happy New Year,

   Thank you so much for the great feedback, along with the high marks on our survey. We hope you have a great start to 2017, and look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó

Cliente verificado
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They really do care about customer satisfaction.
Always excellent customer service at Parkway!
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 01/02/2017 08:15 AM

Good morning,

  Happy New Year, and I will let Chris see these as well. Have a great week, and we look forward to seeing you soon. As always, if you have a great relationship with Chris, you can always request him for your service visits.

Casey Smith- Service Manager

Empleados con los que trabajó

RS
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RONALD S.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place to do business.
Very friendly, helpful and honest dealership. Service work is completed professionally and on time as promised.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/30/2016 06:07 AM

Good morning,

   Thank you so much for the kind comments. We greatly appreciate these daily. Have a great new years weekend, and we look forward to seeing you soon.

Casey Smith- Service Manager

Empleados con los que trabajó

JS
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James S.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Cruise
Our cruise control stopped working during a recent drive to visit our daughter & her family 2 hours away. I took our Hyundai to Parkway. They diagnosed the problem, ordered the needed part and installed it within48 hours.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/27/2016 06:02 AM

As always Jimmy, Thank you so much for the top tier score. See you soon.

Casey Smith- Service Manager

Empleados con los que trabajó

GS
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Gene S.
Southport, NC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/19/2016
cliente verificadoCliente Verificado
Categoría: Service
Appointment
Ease of making appointment and followup
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/19/2016 12:28 PM

Good afternoon,

  Thank you so much for the great feedback, and we look forward to seeing you soon. Have a great Holiday.

Casey Smith- Service Manager

Empleados con los que trabajó

BC
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Barbara C.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
#1 Service Center
They assure complete satisfaction for all customers!
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/19/2016 04:09 AM

Good morning,

  Thank you so much for the awesome feedback and scoring you left us. We hope you have a great upcoming holiday, and we look forward to seeing you soon. Your comments made our morning, and please let me know personally if you ever need anything.

Casey Smith- Service Manager

Empleados con los que trabajó

EA
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Ernest A.
Myrtle Beach, SC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
People, Service, Promptness all a Plus at Parkway
Excepting the Valet Distance Restrictions, everything was fine.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/13/2016 04:28 AM

Good morning.

  I have reviewed all of your comments, and if this is something we agreed upon purchase, then we will always honor it. Please just let any of my staff know that yourself, and Casey spoke of this, and they will always honor this, and come and get your vehicle.

Thanks again,
Casey Smith- Service Manager Parkway Hyundai

Empleados con los que trabajó

RH
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Ruth H.
Leland, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Chris was great. He did a very thorough job. It took an extra day to complete the service, but Chris kept us informed and even brought the car out to our house because of the delay. We appreciated the special treatment. The car is running great.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/13/2016 04:24 AM

Good morning,

 Thank you for taking the time to let us know how we are doing. Have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Empleados con los que trabajó

GS
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Gonzell S.
Myrtle Beach, SC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Everyone I can into contact with exhibited condut that makes for a good business/ customer relationships.
Excellent
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/12/2016 04:36 AM

Good morning,

  Thank you so much for the 5 star review. We truly rely on these daily, and we hope you have a great Monday and look forward to seeing you soon.

Casey Smith- Service Manager

Empleados con los que trabajó

HM
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Harris M.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great employees
Yes
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/08/2016 04:37 AM

Good morning,

  Thank you for the kind comments and the amazing score. We hope you have a great rest of the week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Empleados con los que trabajó

CC
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Carol C.
Hampstead, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Highly recommend
The service department staff are all very knowledgeable, pleasant and explain in detail what service is needed and informs the customer of the cost of repairs in detail.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/07/2016 02:02 PM

Good afternoon,

 We just wanted to reach out after this awesome remark, and say we were checking everyday for that engine. Thank you for being patient with us, and we care glad we could get your engine repaired. Have a great rest of the week.

Casey Smith- Service Manager

Empleados con los que trabajó

WM
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WILLIAM M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Your customer focus.
Parkway is terrific! You were recommended to me, I have never been disappointed, and I have consistently recommended you in return.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/07/2016 02:01 PM

Good evening,

  Thank you so much for the high marks. We hope you have a great night, and a great upcoming holiday. Please let us know if you ever need anything.

Casey Smith- Service Manager

Empleados con los que trabajó

SE
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Steve E.
Wilmington, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional
Everyone is very polite and helpful.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 12/02/2016 11:05 AM

Good afternoon,

  Thank you so much for the 5 star review. Have a great weekend, and we look forward to seeing you soon.

Casey Smith- Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.