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SureCritic / Concesionario Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1150 reviews)
90

Reseñas de CHRISTOPHER BRUNK DEEN

TD
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Terri D.
Surf City, NC
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great dealership
Whether buying, leasing, or having your vehicle serviced, Parkway is a terrific dealership. I highly recommend!
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/17/2017 07:28 AM

Good morning,

  Thank you so much for the great feedback, and the 5 star review. Have  a great week, and please let us know if you need anything.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
AH
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Anita H.
Southport, NC
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always happy
Excellant service and personnel, always.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/17/2017 07:28 AM

Good morning,

  Thank you so much for the great feedback, and the 5 star review. Have  a great week, and please let us know if you need anything.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
RS
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Robert S.
Southport, NC
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First Class Service
Upon arriving Chris, Kate and I discussed my challenge . everyone seemed to know what needed to be done. Chris kept me informed every step of the way. Parts were ordered once received installed. Pickup the car and it ran perfectly.
Thanks to a well oiled machine, and this I attribute to Casey Smith, He has since his arrival continued to improve the the Service Department to become one of the best run Dealerships Service Center I have ever used
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/17/2017 07:27 AM

Good morning,

  I am at a loss for words, and greatly appreciate the amazing feedback. We hope you have an fantastic week, and as always look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JS
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James S.
Wilmington, NC
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service is great at Parkway!
We had our Sonata serviced at Parkway Hyundai of Wilmington recently and we were given First Class service by both Casey Smith, the Service Manager, and Chris Deen, our Service Consultant. In addition to the routine oil change, fluid check and NC State Inspection, we had the brake system "flushed" as recommended. While our car was "in the shop" their mechanic noticed a leak under the hood. We had to replaced the water pump, so that we would not have any car problems, while traveling up I-40 to visit our children and grandchildren. We were very pleased by the service, professionalism and courtesy extended to us by the staff at Parkway Hyundai of Wilmington.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/14/2017 04:14 AM

Good morning,

  As always, thank you for the amazing review, and we look forward to seeing you on your next return visit. Have a great weekend, and thank you again from our staff here at Parkway.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
BP
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Bette P.
Wilmington, NC
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great value and customer service
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/12/2017 10:14 AM

Good afternoon,


 Thank you so much for the awesome feedback. We truly strive daily to accomplish this, and greatly appreciate you taking the time to let us know about your visit.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
NW
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Nancy Toni W.
Wilmington, NC
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
I really Like working with Mr. Dean. He is always so nice and very helpful. I only schedule with him.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/12/2017 04:42 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing. We hope you have a great rest of the week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JA
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John A.
Mount Holly, NC
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Yes
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/12/2017 04:40 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing. We hope you have a great rest of the week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JT
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John T.
Wilmington, NC
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I'm always treated courteously and promptly.
Parkway Hyundai Service is one of the main reasons why I would buy another Hyundai.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/10/2017 07:05 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing. Such a great review to start out our week, and we hope you have a fantastic week as well.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Southport, NC
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
customer service
Appreciate that they go out of their way to make sure you are taken care of.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/10/2017 07:05 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing. Such a great review to start out our week, and we hope you have a fantastic week as well.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
GM
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Glenn M.
Wilmington, NC
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
SERVICE EXPERIENCE
In the 6 years that I have been bringing my car to Parkway, I have always been satisfied with the service received and ever since I have been dealing with Chris Deen, I have been even more satisfied. Always professional, knowledgeable, friendly and considerate. He even went above and beyond when I was having to deal with three broken exterior door handles in years time frame in getting them replaced. Out of the three times, only once was I totally satisfied but the other two times was not due to any fault of Parkway, rather Hyundai National in refusing to cover the cost like they did on the second one.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/10/2017 07:05 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing. Such a great review to start out our week, and we hope you have a fantastic week as well.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Wilmington, NC
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very good service
Good service. No issues.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/06/2017 04:35 AM

Good morning,

 Thank you so much for taking the time to give us such a great review. Have a great rest of the week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
JR
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John R.
Southport, NC
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Experience
Nice folks coupled with courteous and efficient service.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/05/2017 03:55 AM

Good morning,

  Thank you so much for taking the time to let us know how we are doing, and we hope you had a great holiday, and have a great rest of the week.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
SL
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Stephen L.
Southport, NC
2015 Hyundai Genesis
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service was good but took over an hour to change headlight bulbs
service rep said it would be this long but i hoped it would be shorter. Had to return for second time because bulbs were not in stock. Why werent they?
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 07/05/2017 04:08 AM

Good morning,

  We would like to thank you for taking the time to give us the comments and review scoring. I will make sure to bring this up to our parts department, so that we can have this particular bulb placed in stock, so that we can overcome this part availability for next time. Sometimes it takes us ordering a bulb once or twice before it is considered in the parts catalog for a stock-able part.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
TH
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Thomas H.
Wilmington, NC
2014 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thomas Harty
On time service.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/30/2017 01:35 PM

Thanks so much for the 5 star review! We greatly appreciate your business and allowing us to service your Hyundai. We look forward to seeing you next time. Have a fantastic weekend!
Wyatt-Service Advisor

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
VL
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VIRGINIA L.
2017 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sales great service, less so
Not a happy camper
No Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/29/2017 06:28 AM

I just spoke with Chris about this incident this morning. He informed me the two of you spoke yesterday evening. We look forward to seeing you today and getting this issue resolved.
Wyatt-Service Advisor

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
EC
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Emily C.
Wilmington, NC
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
excellent customer care
good job....had to change service date to get a lender car which we had mentioned the first time so it was somewhat of a inconvenience to return but "those" things happen. Next time I will call before we leave the ouse to make sure the lender car is available.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/28/2017 02:42 PM

Thanks so much for taking time out of your day to let us know how we are doing. We're very glad you were satisfied with your service. I apologize for the inconvience with the loaner car but we will make sure from here on out that a car is reserved for you if you request it. Thanks again and have a fantastic day!
Wyatt-Service Advisor

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
DH
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David H.
Oak Island, NC
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I experienced great customer service. I was kept abreast of the progress being made during my visit and they did an excellent job of explaining the service provided as well as the associated costs.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/26/2017 04:25 AM

Good morning,

  Thank you so much for taking the time to review our dealership, and we hope you have a fantastic week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
LC
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Linda C.
Wilmington, NC
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Advisor, Chris, was great, facility attractive. Everything good except the wait was a bit long for a scheduled appointment.
Overall good experience. Also enjoyed the good coffee.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/26/2017 04:25 AM

Good morning,

  Thank you so much for taking the time to review our dealership, and we hope you have a fantastic week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Carolina Beach, NC
2014 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My usual complaint is that the service seems to take too long.
I have a pre-paid service plan, so some of the survey questions don't apply (e.g. Will I return)..Should factor this in in the survey questions.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/26/2017 04:24 AM

Good morning,

  We are in our final stage of completing a plan for pre paid maintenance customers, as well as fixing the longer wait times. This will hopefully be fixed in the next month, and we hope you enjoy the new process when we get in running. Have a great week.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Cliente verificado
Oak Island, NC
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient visit
No pressure to purchase additional services. Very appreciated.
Recomendado
Casey S. de Parkway Hyundai of Wilmington respondió el 06/22/2017 03:48 AM

Such a warming comment to read, and it makes me very proud of my staff. We truly strive to always make everyone comfortable, and not pressure anyone into anything. Have a great day.

Casey Smith-Service Manager

Empleados con los que trabajó
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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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