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CAEL CALDWELL

Assistant Service Manager

Murdock Hyundai Lindon

Calificación General

4.7

(350 reviews)

79

Reseñas de CAEL CALDWELL

MB

Margie B.

Lehi, UT

2013 Hyundai Sonata

06/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service saves Murdock Hyundai.

I have had my issues with Murdock Hyundai. There are some departments that I absolutely believe are shady but the mechanical service department wins me back. They consistently provide good service. Perhaps a little slow but I believe they sincerely try and help their customers.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 07/02/2018 09:41 AM

Thanks for the awesome review! We are happy to hear that you were pleased with you service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

AH

Adam H.

Saratoga Springs, UT

2014 Hyundai Elantra

06/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good people and good cars.

I enjoy visiting with the people at Murdock Hyundai. Hyundai is a good brand.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 12:17 PM

Thanks for the 5 star review. We really appreciate it. Glad to hear that you were pleased with your service. Looking forward to seeing you in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

Cliente verificado

Orem, UT

2015 Hyundai Elantra

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Everyone is helpful and gets things completed according to original time estimates.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 10:27 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

CA

Cesar A.

Lehi, UT

2017 Hyundai Elantra

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

Good customer service

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 10:11 AM

Thanks for the review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

TH

Tara H.

Spanish Fork, UT

2017 Hyundai Santa Fe

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

I just dropped in to get my oil changed. I was informed that I also get my tires roasted and a free car wash.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 10:11 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

Cliente verificado

UT

2016 Hyundai Elantra

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

I had made an appointment and my car was done in a very timely manner. Staff was all very pleasant and they didn't try to up sell me on things I didn't need.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 10:11 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our staff was pleasant to work with. We look forward to seeing you again!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

RA

Reed A.

Orem, UT

2017 Hyundai Santa Fe S

06/24/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great

They are great people. They help you with all the things you need done. I will be going here for a long time.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/25/2018 11:39 AM

Thanks for the great survey, please let us know if there is anything we can do to better serve you next time!

Shawn Miller
Service Manager

Empleados con los que trabajó

Assistant Service Manager

JA

Jeffery A.

Heber City, UT

2017 Hyundai Tucson

06/21/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Organized Service

Great organized service. You get it all from this Dealership. Can’t ask for much more other than wanting it being a bit faster.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 09:35 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

BJ

Brent J.

UT

2017 Hyundai Santa Fe

06/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service

Our Santa Fe was serviced and repaired quickly, with great communication from the service staff

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 09:17 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that there was good communication from our service staff. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

JW

Joseph W.

Eagle Mountain, UT

2014 Hyundai Elantra

06/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick service, friendly staff

They finished the recall work quicker than expected. Parts needed to be ordered for other fixes that are under warranty. I appreciate their willingness to provide an Uber for me to and from work while they fixed my transportation! Great job Cael and everyone else.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/29/2018 09:10 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are happy to hear that Cael was helpful to you. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

Cliente verificado

Provo, UT

2018 Hyundai Santa Fe S

06/18/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service overall.

I have been satisfied with my experience at Hyundai. They had the vehicle we wanted and the staff has always been professional. I would appreciate a slightly more polished staff experience such as more communication during service visits, but can only speak to a small number of visits and staff members. Overall I have been satisfied and happy at this dealer and would definitely recommend it to friends and family.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/19/2018 08:28 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that there was a lack of communication between you and your advisor. We will address this issue in future training and be sure to fix that for next time. We apologize for any inconvenience we may have caused you and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

WH

Wendy H.

UT

2013 Hyundai Elantra

06/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Integrity

I feel the people at Murdock Hyundai really care about their customers and the quality of their work.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/19/2018 08:30 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

VB

Velma B.

Spanish Fork, UT

2016 Hyundai Tucson

06/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

they are wonderful

they are friendly and are there to help you with your needs and the vehicles are super

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/19/2018 08:29 AM

Thank you for taking the time to leave us with your response! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

JF

Jeffery F.

Orem, UT

2017 Hyundai Santa Fe S

06/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fantastic!

Cael came off his lunch early to help us. He was eager to help and got us in and out very quickly. I wish all my interactions with people were this positive.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/14/2018 08:18 AM

We are glad to hear you enjoyed your service with us, we hope to see you regularly at Hyundai we appreciate your service!

Shawn Miller
Service Manager

Empleados con los que trabajó

Assistant Service Manager

KS

Kerry S.

Orem, UT

2015 Hyundai Sonata

06/12/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Top-Notch Service!

Customer service was absolutely outstanding! They go the extra mile. I was impressed!

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/13/2018 10:54 AM

Thanks for taking our survey we are happy to know you had an outstanding service we hope to keep working with you in the future!

Shawn Miller
Service Manager

Empleados con los que trabajó

Assistant Service Manager

Cliente verificado

Provo, UT

2012 Hyundai Accent

06/10/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good quick affordable service

Service associate understood that I had a budget and helped me stay within

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/12/2018 01:13 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

ES

E S.

Springville, UT

2014 Hyundai Sonata

ReScore Reseña™

06/09/2018

Cliente Verificado

Categoría: Service

Service line staff and background workers.

Wonderful, timely and fixed my problem.

Recomendado

Empleados con los que trabajó

Assistant Service Manager

ES

E S.

Springville, UT

2014 Hyundai Sonata

ReScore Reseña™

06/09/2018

Cliente Verificado

Categoría: Service

Service line staff and background workers.

Wonderful, timely and fixed my problem.

Recomendado

Reseña Original

06/06/2018

Tipo de Servicio: Maintenance

Categoría: Service

Service line staff and background workers.

Only had one problem in several years although my speed control cancel button still sticks periodically.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/07/2018 12:10 PM

thank you for talking to Cael on the phone. We do appreciate your business.

Shawn

Empleados con los que trabajó

Assistant Service Manager

KJ

Kristina J.

Provo, UT

2011 Hyundai Tucson

06/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendliness and honesty!!

Always pleasant to work with and honest with service needs and answers to questions. Techs are friendly and make the visit manageable and the waiting environment is nice also!!

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/08/2018 12:40 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Empleados con los que trabajó

Assistant Service Manager

RC

Richard C.

Spanish Fork, UT

2016 Hyundai Sonata Hyb

06/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

Wait time for oil change too long. 1 hr 15 mins, unacceptable. They did get me out in 45 mins.... I sense they could feel my displeasure in the long wait.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 06/07/2018 01:19 PM

in appeal

Empleados con los que trabajó

Assistant Service Manager

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