CB

CHERYL BUCK

Hyundai of St. Augustine

Calificación General

4.8

(934 reviews)

100

Reseñas de CHERYL BUCK

Cliente verificado

Palm Coast, FL

2015 Hyundai Santa Fe S

ReScore Reseña™

12/28/2018

Cliente Verificado

Categoría: Service

Importance of customer satisfaction!

I had service done to my car and the wait was significantly longer than I expected. I was frustrated and could not understand why it was taking so long. When I complained the Service Manager Cheryl came out to explain the length of time that it takes to do the work. When she realized that it was never conveyed to me about a diagnostic update being performed; she understood my frustration. After her sincere apology; she went one step further to make amends and did not charge me for the service that I originally brought the car in for. I think that was above and beyond and I will definitely return to Hyundai of St Augustine again.

Recomendado

Reseña Original

12/26/2018

Tipo de Servicio: Repair

Categoría: Service

A bad situation made right!

Normally great, just a bad day but Service Manager realized that it was their error and thus there was no charge. I feel she was sincerely apologetic and I am satisfied.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2018 10:33 AM

Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your updates. Cheryl will be following up with you.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RG

Robert G.

Palm Coast, FL

2016 Hyundai Tucson

12/24/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall

I only bought this car the day before the service. apparently they forgot to fix outstanding recals before selling it to me as a certified vehicle . They called me, picked it up at my job and brought it back the same day.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2018 06:05 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Congratulations on your Tucson.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

ST

Sharon T.

Melrose, FL

2018 Hyundai Elantra

12/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Worth the drive for me

I live over an hour away and only trust this dealership with my car.
Great service, friendly & professional staff. They never try to over sell me and very straightforward with recommendations.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/24/2018 05:29 AM

We greatly appreciate you taking the time to share your kind words with us and our continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2017 Hyundai Tucson

12/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great people providing good service

sending ya'll a happy face

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/20/2018 11:34 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DW

Dennis W.

St. Augustine, FL

2016 Hyundai Tucson

ReScore Reseña™

12/19/2018

Cliente Verificado

Categoría: Service

Rescore

I was offered a free oil change to resolve the issue.

Recomendado

Empleados con los que trabajó

DW

Dennis W.

St. Augustine, FL

2016 Hyundai Tucson

ReScore Reseña™

12/19/2018

Cliente Verificado

Categoría: Service

Rescore

I was offered a free oil change to resolve the issue.

Recomendado

Reseña Original

12/17/2018

Tipo de Servicio: Repair

Categoría: Service

Oil change

The staff is very friendly and courteous but a 2 hour wait for an oil change is not acceptable to me. I would definitely lease or buy from them again, but service area leaves a lot to be desire. Not the first time I have had long wait for oil change.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/17/2018 02:53 PM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the extra time needed to complete your services. Cheryl will be reaching out to follow up with you.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RC

Rhonda C.

St. Augustine, FL

2017 Hyundai Sonata

12/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

New car under warranty had a oil change and tire rotation. Did complete check up. Friendly staff and service right on time.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/12/2018 12:20 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SL

Stephen L.

Jacksonville, FL

2016 Hyundai Elantra

12/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

Hyundai of St. Augustine does excellent service, their staff explains everything including options. And the price is reasonable compared to Jacksonville.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/10/2018 05:45 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

HT

Henry T.

Flagler Beach, FL

2017 Hyundai Elantra

11/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people.

From greetings to departure...

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/30/2018 12:29 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating.

Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JM

Joseph M.

St. Augustine, FL

2005 Hyundai Elantra

11/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

bang for the buck not there period

Please stop up-selling , just do the necessary repairs at a fair price with no BS ....AND on a timely manner. I have owned and run a VERY successful auto repair for 40 yrs , I am an ASE Certified Master Tech , as well as my Wife for 40 yrs , and we both just retired 4 months ago , you guys need a refresh on your approach to add on sales and customer service ! Your Service advisers personality , knowledge , and compassion to each and every customers personal situation is imperative for future long gain loyalty and potential... I ran my Fathers car thru your system for routine maintenance , and found many faults.............nothing that cannot be corrected , but still not right....... So if the purpose of this rating is for improvement , that's a really good step, and here I am............however you have to listen , consider and implement , or not......bottom line based on average customer awareness and time constraints/costs factors......not coming back......every shop has a bottom line , yessir , however personality , compassion and Knowledge drives sales .......trust me , eye to eye contact with trust based on truth is a steel forged in heaven........Bottom line, your system is a 6 of 10 , Why....Why are you lacking....pay more attention to personal relationships and trust , easy peasy with specific training , your people are beautiful , just not trained.......(^_^)

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/30/2018 04:24 PM

Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him.

My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

Happy holidays from our family to yours.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JL

Judith L.

Saint Augustine, FL

2006 Hyundai Sonata

11/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The Best !!

Hyundai of St. Aug. has been servicing my Sonata since they opened...10 yrs. I am always very satisfied with their service and the folks that work in the service dept.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/23/2018 07:43 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from all of us.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2017 Hyundai Santa Fe S

11/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

15,000 Mile Checkup

I was more than satisfied with my service. The warm cookies are also a bonus!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/14/2018 05:45 AM

Thank you for sharing your service experience with us and the 5 star rating. We agree, the cookies are delicious.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

EL

Eduardo L.

Saint Augustine, FL

2017 Hyundai Elantra

11/09/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service Dept, more than just Service

Hyundai was able to fix my car like new. Thank you very much.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/09/2018 05:49 AM

We thank you for sharing your service experience with us and the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

PM

Phillip M.

Satsuma, FL

2018 Hyundai Tucson

11/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

sgt

Great people and Great service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/06/2018 05:34 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RK

Richard K.

Saint Augustine, FL

2017 Hyundai Tucson

10/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quality Service

Quality service, timely. Waiting area needs work. Tv continually plays Hyundai advertisements...it gets old.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/30/2018 11:30 AM

Thank you for taking the time to share your service experience with us and the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

GK

Gary K.

Palm Coast, FL

2017 Hyundai Santa Fe S

10/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Ok

Ok

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/30/2018 11:29 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

RS

Rona S.

Jacksonville, FL

2018 Hyundai Sonata

10/26/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly Dealership

My service person, Cheryl, was very pleasant, efficient, and professional. She checked in with me twice while I was waiting to tell me what was going on with my car. My appointment time was honored, and the work was completed in a reasonable amount of time. Waiting room area is nicely stocked with coffee and cookies.

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 10/29/2018 06:50 AM

Thank you for sharing your service experience with us and
for the 5 star rating.

Empleados con los que trabajó

MD

Marvin D.

Saint Augustine, FL

2018 Hyundai Elantra

10/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2018 Elantra

Outstanding and quick service

Recomendado

CHERYL B. de Hyundai of St. Augustine respondió el 10/26/2018 04:37 AM

Thank you for sharing your service experience with us
and for the 5 star rating,

Empleados con los que trabajó

MB

Marc B.

St. Augustine, FL

2014 Hyundai Sonata

10/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Easy and the right price!

Took my Sonata in for an oil change. Everyone was super friendly and I didn't have to wait too long. Customer lounge was clean and comfy. Delicious free cookies, too!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2018 01:06 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations and will even feed you with freshly baked cookies.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

EL

Eduardo L.

Saint Augustine, FL

2017 Hyundai Elantra

10/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

The Service Department is the best. Always on time and attentive. Free WiFi, Beverages and snacks makes it pleasurable while you wait. Very good job.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/22/2018 06:26 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your service expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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