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Brian Groudle

Park Place Service Center Manager
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(25 reviews)
100

TC
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TOM C.
North Bend, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2024
cliente verificadoCliente Verificado
10
Lotus Evora
Simple maintenance item done on time.
Car was washed and vacuumed, that was nice surprise .
Ryan V., General Manager de Park Place LTD respondió el 11/18/2024 03:44 PM

Tom, we appreciate you taking the time to share your experience. It's great to hear that the maintenance item was completed on time and that you enjoyed the added touch of a washed and vacuumed car. Your satisfaction is important to us, and we're glad we could provide a pleasant surprise. Thank you for choosing Park Place LTD.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2024
cliente verificadoCliente Verificado
10
Terrific service as always
The best place for Audi service
Ryan V., General Manager de Park Place LTD respondió el 11/18/2024 03:44 PM

We appreciate your positive feedback regarding our service for Audi vehicles. Providing top-quality service is our primary goal, and it is rewarding to know that we have met your expectations. Your trust in us reinforces our commitment to maintaining high standards for all our customers. Thank you for sharing your experience.

Ryan Vanderwel
General Manager

AG
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ALLEN G.
Issaquah, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2024
cliente verificadoCliente Verificado
10
Super Service
Park Place has been taking care my vehicle for well over a decade. I know that I can trust their service recommendations and their work, and I do.
Ryan V., General Manager de Park Place LTD respondió el 11/07/2024 12:28 PM

We appreciate your loyalty over the past decade. It's wonderful to hear that you trust our service recommendations and the quality of our work. Your continued support means a lot to us, and we remain committed to providing reliable service for your vehicle. Thank you for choosing Park Place LTD.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2024
cliente verificadoCliente Verificado
10
The best around
But not trust anybody else with my car other than Park Place.
Ryan V., General Manager de Park Place LTD respondió el 08/30/2024 07:43 AM

It’s great to hear that you feel so at ease with us! We’re honored to be your trusted go-to for your car. Rest assured, we’ll keep driving your expectations in the right direction.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2024
cliente verificadoCliente Verificado
10
Great place for all your automotive needs
Dropped my car in service and went over to their beautiful showroom while I waited and saw some incredible cars. Hunter took the time to show me around despite the fact that I was upfront about not yet being in the market for a new car. Great all around experience. I will be back!
Ryan V., General Manager de Park Place LTD respondió el 07/08/2024 11:34 AM

We're delighted to hear that you enjoyed your time at our showroom while your car was being serviced! Hunter and the team are always happy to share our passion for cars, whether you're in the market or not. We appreciate your visit and look forward to seeing you again in the future!

Ryan Vanderwel
General Manager

JW
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JOAN W.
Kirkland, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2024
cliente verificadoCliente Verificado
10
Awesome
I was treated like a very special person.
Ryan V., General Manager de Park Place LTD respondió el 06/20/2024 11:29 AM

We're glad to hear that you felt like a VIP during your visit. It's always our goal to make every customer feel special. Thank you for sharing your experience, Joan, and we hope to see you again soon!

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/08/2024
cliente verificadoCliente Verificado
10
80k mile service
Done right, done on time, and done at a fair price. These guys are consistently awesome to work with. See you next time!
Ryan V., General Manager de Park Place LTD respondió el 05/09/2024 03:34 PM

We're thrilled to hear that you had a great experience with us! We pride ourselves on delivering top-notch service, on time, and at a fair price. We appreciate your kind words and look forward to serving you again. 

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2024
cliente verificadoCliente Verificado
10
Thank you
Great customer service as always.
Ryan V., General Manager de Park Place LTD respondió el 01/28/2024 05:05 PM

Thank you for your positive feedback! We're glad to hear that you had a great experience with our customer service. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2024
cliente verificadoCliente Verificado
10
Top notch
Brian Groudle always takes great care of me and my car.
Ryan V., General Manager de Park Place LTD respondió el 01/08/2024 04:23 PM

Thank you for your kind words! We're glad to hear that you had a great experience with Brian. We appreciate your support and look forward to serving you again in the future.

Ryan Vanderwel
General Manager

BE
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BASHAR E.
Mukilteo, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2023
cliente verificadoCliente Verificado
10
Car service
Had as usual a great experience at the service department, customer support was exceptional and the service done was on time , professional and reliable. I would recommend that my family and friends use PPL for their car maintenance.
Ryan V., General Manager de Park Place LTD respondió el 12/01/2023 08:35 PM

Bashar, we really appreciate you taking the time to share your positive experience with us. We strive to provide the best service for all our customers and are delighted to hear that we met your expectations. We value your loyalty and look forward to seeing you again in the future.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2023
cliente verificadoCliente Verificado
10
90k mile service
These guys are always thorough and great for maintaining my car
Ryan V., General Manager de Park Place LTD respondió el 10/23/2023 11:42 AM

Thank you for your kind review! We appreciate your business and are grateful for your trust in us. We take pride in our thoroughness and aim to provide the highest quality service.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2023
cliente verificadoCliente Verificado
10
Full drivetrain fluid flush
Had them do a full drivetrain fluid flush on my XC90 including the front and rear diffs, Haldex unit, and transmission. They did a great job and were very fair on the cost. It is hard to find attentive service for cars these days and Park Place continues to impress!
Ryan V., General Manager de Park Place LTD respondió el 09/11/2023 08:26 AM

Thank you for the great review and for choosing Park Place! We are so pleased to hear that you were satisfied with our services and that you found our prices to be fair. We strive to provide attentive service here and it makes us proud to know that we have achieved that with you.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2023
cliente verificadoCliente Verificado
10
Thankful
Brought my car in for some transmission issues and Brian Groudle got it all covered under my extended warranty, saving me from a $5k repair bill. Cant say enough good things about Park Place.
Ryan V., General Manager de Park Place LTD respondió el 07/10/2023 10:27 AM

Thank you so much for your kind review! We're delighted that Brian was able to help you out and that you are pleased with your experience. We strive to give our customers the best service and value, and we're glad that we achieved that here.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2023
cliente verificadoCliente Verificado
10
Thank god for extended warranties!
Bought my Audi from Park Place almost 4 years ago and the extended warranty I bought from them has paid for itself 5X over now! Great policy and the service writers are great at working with the warranty company to keep my car in tip top shape on the warranty companies dime.
Ryan V., General Manager de Park Place LTD respondió el 06/02/2023 12:22 PM

Thank you for your kind review! We're so glad that the extended warranty has paid off for you and that you've had great experiences with our service writers. We strive to provide the best customer service and outstanding products to meet your needs. We value your business and glad we could be of help.

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2023
cliente verificadoCliente Verificado
10
New front brakes
Fast, competitively priced, and attentive work as always! Won't take my car anywhere else.
Ryan V., General Manager de Park Place LTD respondió el 05/08/2023 01:13 PM

Thank you for your continued loyalty and support! We are so pleased to hear that you are satisfied with the service you have received from us. We strive to provide the best customer experience and are glad that we have been able to meet your expectations.

Ryan Vanderwel
General Manager

JR
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JUDY R.
Kenmore, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2023
cliente verificadoCliente Verificado
10
Fluid Leak
All questions thoroughly answered by Brian Groudle and accommodations arranged for shuttle service.
Ryan V., General Manager de Park Place LTD respondió el 01/16/2023 02:37 PM

Judy, thanks for sharing your positive experience working with Brian. We are glad to hear he took such great care of you. 

Ryan Vanderwel
General Manager

BE
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BASHAR E.
Mukilteo, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2023
cliente verificadoCliente Verificado
9
Car service
Great service and customer support, on time and easy to make an appointment
Ryan V., General Manager de Park Place LTD respondió el 01/12/2023 12:54 PM

Bashar, thanks for taking the time to leave us a five-star review. We are so glad to hear that you received timely service during your visit. We appreciate your business!

Ryan Vanderwel
General Manager

Cliente verificado
Snoqualmie, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2022
cliente verificadoCliente Verificado
10
Able to squeeze me in last minute
They always go above and beyond to help me out.
Ryan V., General Manager de Park Place LTD respondió el 08/03/2022 02:01 PM

We are so glad that you have felt treated like the valued customer you are. We want to provide you with exceptional service, every time. Thank you for your visit!

Ryan Vanderwel
General Manager

AG
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Allen G.
Issaquah, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2022
10
Categoría: Service
Always Excellent
Park Place has been working on my Saab since at least 2011, maybe even longer. The service has always been excellent. Great service; great communication. I wouldn't go anywhere else.
Ryan V., General Manager de Park Place LTD respondió el 08/01/2022 12:27 PM

Allen, it is such a pleasure to continue to serve you and earn your business. We strive to treat you like the valued customer you are and love to hear that we continue to hit the mark. 

Ryan Vanderwel
General Manager

AG
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ALLEN G.
Issaquah, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Always Excellent
Park Place has been working on my Saab since at least 2011, maybe even longer. The service has always been excellent. I wouldn't go anywhere else.
Ryan V., General Manager de Park Place LTD respondió el 08/01/2022 12:28 PM

Allen, it is such a pleasure to continue to serve you and earn your business. We strive to treat you like the valued customer you are and love to hear that we continue to hit the mark. Thanks for your visit!

Ryan Vanderwel
General Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.