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BEN GIRARD

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1203 reviews)
87

WP
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William P.
Scottsdale, AZ
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/23/2016
cliente verificadoCliente Verificado
Categoría: Service
Took the time to Repond to Feedback!
The entire Service team took the time and effort to respond to my original comments. That is important to me. It shows that they actually read them and try to address the issues that are raised. The costs are the costs...you either agree with them or you don't...the options are limited if you don't. If you want to maintain your vehicle properly, than it is a factor that you need to consider when you are thinking of making a vehicle purchase. Maintenance is something that many people do not consider because they do not keep cars, preferring to lose money every few years,and buy a new vehicle. For those individuals who prefer not to trade or buy every two or three years, maintenance is a factor that is very important. It is a choice everyone makes , whether they know it or not or consciously make the choice, the choice is made for them. I will continue my Service with this Team, because they take the time to actually listen to the customer.
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/17/2016
Tipo de Servicio: Maintenance
Categoría: Service
Over charged for service, poor value!!
The avg cost for service is running 150 to 200 an hour....that is totally unacceptable!
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/17/2016 04:00 PM

Thank you for your feedback.

Your recent service after 3 years was the most comprehensive service your vehicle has had during your ownership.  This was no small amount of work done, and we wish you saw better value in the work we performed.  The services performed include oil and filter change, tire rotation and balance, engine air filter, cabin air filter replacement, complete coolant system fluid exchange, 3 part fuel system service, in addition to our multipoint vehicle inspection.

Our goal is to help you protect your investment and enjoy many years of trouble-free driving.  Your advisor will reach out to review the work we did, why we did it.  The actual labor cost for your service was closer to $120 an hour which is below the market average in our area.  Itemized and compared to any of the other vehicles you mentioned you will find we are very fairly priced on these services.

Again, we are sorry we did not do a better job explaining the work and the value of the work we did for you while you were here, and if you ever have a question in the future, please let us know, we are here to help you make good decisions for you and your vehicle.  You advisor will reach out to you to review your concerns in more detail.

Michael Southern
Service Manager

Empleados con los que trabajó

MB
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Michael B.
Phoenix, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/16/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and helpful employees. Not pushy at all.
I would highly recommend everything about this place, except the cost of routine maintenance. As with many dealerships, the cost is way above what you could get the same services completed at a local mechanic.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/16/2016 07:26 AM

Thank you Michael.

We are glad to be your Hyundai dealer.  Quality genuine parts are more expensive than aftermarket substitutes, but we know that when you use components specifically designed for your car you will get the best service and performance from them.  Give us a chance to compare what we are doing and what the costs are and we will always work with you to find your best solution.

We do appreciate the feedback and we routinely compare our pricing on services, while we may not always be the least expensive, there is great value in having your vehicle service by a certified Hyundai technician using genuine Hyundai parts.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Hyundai North Scottsdale always provides great service. Ben in the service department was great! I highly recommend this dealership for service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/15/2016 08:38 AM

Thank you for the great review and special mention for Ben your advisor.

We are glad to be your dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

CG
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Carlyle G.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
GREAT...........................
Very efficient and friendly
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/15/2016 07:23 AM

Thank  you Carlyle.

We are glad to be your Hyundai dealer.  Thank you for the 5-star review and recommendation and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Cave Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellence
Excellent as usual!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/14/2016 12:54 PM

Thank you!

We have excellent customers and we appreciate your support.  Thank you for the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PG
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Paula G.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always receive friendly, courteous and professional service.
Unable to improve on what I have already stated.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/13/2016 06:26 PM

Thank you very much.

It has been our pleasure to be both your Hyundai and your non-Hyundai dealer over the years.  Thank you for choosing us and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

DS
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David S.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Light mystery solved quickly
Great experience to remove a "stuck" brake light, back on road quickly
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/13/2016 12:46 PM

Thank you David.

We're glad we could help and we're here for you when you need us.

Michael Southern
Service Manager

Empleados con los que trabajó

RK
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Rizwan K.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service as always
Ben does a great job knowing me an always getting me in and out on time.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2016 10:33 PM

Thank you Arizona.

We are glad that Ben gets you the service you deserve and that you have allowed us to be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PS
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Patty S.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service was excellent!
Earnhardt took great care of my car. Ben was extremely helpful.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2016 06:48 PM

Thank you Patty.

We are glad you enjoyed your service with Ben.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DP
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Dorla P.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the service and surroundings
I've never had less than a great experience with the service here.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/10/2016 10:24 AM

Great review, thank you Dorla.

We are very glad to be your Hyundai dealer.  Thank you for such a great review and we look forward to seeing you again.

Michael Southern

Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thoughtful customer service
Respectful of my time. Good explanations of service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/09/2016 03:09 PM

Thank you.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JW
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Jeff W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Building is nice people are nice as well
Yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/08/2016 01:10 PM

Thank you Jeff.

We are very glad to be your Equus dealership.  Thank you for the great review and special mention for Ben your advisor.  We look forward to being at your service for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very upscale dealership and the perks of food and drink are great. Also good environment to bring kids if needed.
Yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/08/2016 10:09 AM

Thank you Timothy.

We are glad to be your Hyundai dealer, we appreciate the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RT
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Raymond T.
Scottsdale, AZ
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always clean, people always courteous, service always on time,
as above
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/07/2016 06:58 PM

Thank you Raymond.

We are very glad to be your family's Hyundai dealer.  Thank you for the great review and we look forward to seeing any of your Hyundais again soon.

Michael Southern
Service Manager

Empleados con los que trabajó

KV
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Kelly V.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great People, Service & Environment
Great People, Service and Environment!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/07/2016 02:53 PM

Thank you Kelly.

We're glad you enjoyed service with Ben.  When the time comes, we'd be happy to help you with a new Hyundai, but while you have this one, we'll be here for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

BW
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Blake W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Well done as always
Always thankful for fast and friendly service at this location.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/07/2016 11:33 AM

Thank you Blake.

We're glad to be your Hyundai dealer.  Thank you for the 5-star review and recommendation on Yelp!  We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JL
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Julian L.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast courteous service
Service advisor Ben explained the 30k mileage service and all the work was done in the time I was promised
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/02/2016 11:55 AM

Thank you Julian.

We are glad to be your Hyundai dealership.  Thank you for the 5-star review and we look forward to seeing you and the Elantra GT again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

AI
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Alexis I.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Comfortable and resourceful during the wait
Well done
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/02/2016 11:19 AM

Thank you for the great review.

We have been very glad to be your Hybrid dealer and we appreciate the great review.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always taken dare if we'll and quickly, nice waiting room
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/31/2016 05:13 PM

Thank you very much.

We are glad to be your Hyundai dealer, thank you for the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

FG
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Francisco G.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellence Service & Care
Highly recommend Earnhardt Hyundai/North Scottsdale
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/30/2016 06:28 PM

Thank you Fransisco.

We are very glad to be your Genesis, Genesis, Equus, Equus dealer.  We have a bit of time before the G90, but we will look forward to being your G90 dealer as well.  Thank you for your loyalty, it has been our absolute pleasure to be your dealership.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.