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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1203 reviews)
87

Reseñas de BEN GIRARD

JH
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Joanne H.
Scottsdale, AZ
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great customer service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/11/2017 01:00 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
GA
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George A.
Scottsdale, AZ
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service, and not a long wait.
Excellent !
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/11/2017 12:01 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
TT
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Trey T.
Mesa, AZ
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Received an oil change and new headlight bulb. Service was fantastic and competitive pricing
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/11/2017 11:57 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
JM
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JAMES M.
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Staff
yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/06/2017 07:53 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
RB
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Robert B.
Kingman, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They are always on time, and do a great job maintaining my car.
Always.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/06/2017 07:53 AM

Thank you for the great review.

We are always happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
FD
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Frank D.
Glendale, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Car Owner
Great Work
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/06/2017 07:54 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
WB
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Walter B.
Scottsdale, AZ
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Safety check
Went in for a safety check and came out with a new battery.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2017 10:07 AM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
HB
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Howard B.
Scottsdale, AZ
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional and clean.
Yed
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2017 10:07 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
BM
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Barbara M.
Scottsdale, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always excellent service!
Earnhardt Hyundai does such a professional job of servicing my Sonata. It's a pleasure dealing with them.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/02/2017 08:02 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you and your Sonata again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
JF
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John F.
Fountain Hills, AZ
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Courteous employees. Especially like Ben being our service rep.
Friendly environment.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/02/2017 08:03 AM

Thank you for the great review and recommendation for Ben Girard your service advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
Cliente verificado
Cave Creek, AZ
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding!
Great service dept!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:33 PM

Thank you for the outstanding review.

We are very happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
Cliente verificado
Scottsdale, AZ
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service. Even the other service dept reps talk with me when I am waiting for my car or a person to pick me up.
Yes
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:32 PM

Thank you for the great review.

We are happy to be your dealership and we're here for you whenever you need us.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
LL
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Lin L.
Phoenix, AZ
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Maintenance
The Service Technician was very helpful.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:21 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
PG
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Philip G.
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exemplorary Service
When good enough is never good enough call on Earnhardt Service Department and feel safe for the rest of your day.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:21 PM

Thank you for the wonderful review.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
DF
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Douglas/Susan F.
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Visting With My Friends
Love the dealership - if they just had more Ben Girards.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:29 PM

What a wonderful review, thank you so much.

It has been our absolute pleasure to be your dealership and we promise to hire all the Ben Girards we can. (we're working on a cloning program now)

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
Cliente verificado
Scottsdale, AZ
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, caring, makes you feel like a family member!
Yes, I would recommend this business to a friend. They treat you great and are very friendly.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 02:31 PM

Thank you for the wonderful review.

When you're here, you're family.  We are happy to have you in ours and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
SV
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Sarah V.
Cave Creek, AZ
2013 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall Fix
I took my Santa Fe in for the hood recall fix. I was told that my battery was in the low range, so was talked into getting it replaced. It was 18 months old. Was also told that my brakes needed to be replaced. mmmmm..... I will have my husband check them out. I was a little wary about these added tack ons.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 08:55 AM

Thank you for the positive review.

During your visit the battery in your Santa Fe tested at 440/700 cold cranking amps and also tested poorly in the reserve capacity rating - this tells us a battery failure was imminent.  Sometimes batteries in Phoenix can last a couple years, however we think the past 2 summers took its toll on yours and it made sense to replace it before it left you stranded.  Every replacement battery comes with a 4 year warranty and at 18 months yours was still mostly covered by that warranty, so it made sense to replace it when we did.

Your brakes are getting close to needing replacement.  About 2mm or material remains and this is when we start preparing you to replace them.  You may achieve another oil change interval or perhaps even two, but it is best to know it is coming.  40k+ miles is not bad wear for your vehicle and when they are replaced you can expect to achieve that kind of mileage again based on your driving habits and conditions.

Our multi-point inspection has pictures for you which includes the battery test slip, the condition of your brakes an even photos of  your tires which will also need attention soon.  If you have any questions (or your husband) or are ever 'wary' as you put it, please ask us to show you anything we recommended or that you have concerns about.

We are your dealership and we want to make sure you leave our store with a complete understanding of what we have found on  your vehicle.

We do appreciate the positive review and we look forward to serving you again in the future.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
SP
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Sheilah P.
Mesa, AZ
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I have always received great service and always see Smiling Faces.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/30/2017 02:15 PM

Thank you for the great review.

We are happy to be your dealer and you're the reason for our smiling faces.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
SR
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Suzanne R.
Fountain Hills, AZ
2016 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Can't fix my car
Terrible car
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/31/2017 01:50 PM

We are very sorry to hear there are still issues with your car.

We want you to know that we will do everything we can to correct this for you as soon as possible.  Please feel free to contact me directly and I will make all the arrangements.

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com

Empleados con los que trabajó
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BEN GIRARD
SA
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Sandra A.
Phoenix, AZ
2014 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Ben is very personable and a pleasure to work with.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/30/2017 01:45 PM

Thank you for the excellent review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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BEN GIRARD
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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