BA

BRETE ARNOLD

Murdock Hyundai Lindon

Calificación General

4.7

(505 reviews)

83

Reseñas de BRETE ARNOLD

Cliente verificado

Orem, UT

2007 Hyundai Entourage

12/30/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Waste of time!!!

Went in for an oil change. 2 HOURS LATER we asked how much longer it was going to be just to be told they didn't have it. Upon further search they told us it had been done for a while, NO ONE TOLD US IT WAS DONE!

No Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/30/2016 08:46 AM

Thanks for responding to the survey. I apologize for the frustrations. Sometimes it gets a little hectic around here and I am sorry we didn't communicate with you properly. We will take this into our trainings and will continue to work and improve to give our customers a better experience. We do appreciate your business and hope to see you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

NM

Nolan M.

Lehi, UT

2016 Hyundai Sonata

12/28/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Fast, friendly service.

Fast friendly service

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/28/2016 01:09 PM

Hi Nolan, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Pleasant Grove, UT

2013 Hyundai Santa Fe S

12/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Good service.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 07:19 AM

Thanks for responding to the survey. I am sorry we didn't get to wash the car. It has been too cold for our car wash to operate outside. It freezes over night and is having a hard time unfreezing with the cold temperatures during the day. If you want to call ahead one day and see if it is up and running we would be happy to wash it for you. Thanks again for coming in and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Pleasant Grove, UT

2007 Hyundai Azera

12/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

I find their service to be prompt and timely.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 06:57 AM

Thanks for responding to the survey. With most recalls we replace the recalled part even if its not bad/broken because Hyundai has updated the part and could prevent any issues in the future. If there is anything else we can do to improve and to earn a 5 in the future, please let me know. Thanks again for coming in and hope to see you again!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

JC

JAMES C.

Provo, UT

2013 Hyundai Sonata

12/21/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Comfort

I always feel comfortable with the people and the atmosphere.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 07:09 AM

Hi James, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

NH

Nancy H.

Cedar Hills, UT

2013 Hyundai Sonata

12/21/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Bret Rocks!

The service agent was Bret. She called me on her day off and continually kept me updated on my vehicle. Customer service was over the top!

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 07:08 AM

Hi Nancy, Thanks for filling out the survey. We appreciate you coming in and working us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Springville, UT

2012 Hyundai Elantra

12/21/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sean, the manager

they stepped up to help my daughter, Thanks

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 07:07 AM

Thanks for responding to the survey. We appreciate you coming in and doing business with us and hope you know we are willing to help in anyway we can. Look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

JM

James M.

Delta, UT

2012 Hyundai Veracruz

12/21/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick fast reliable service with expert advice.

I enjoy the friendly atmosphere of the whole facility. Very knowledgeable and good to work with.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/27/2016 07:05 AM

Hi James, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

SC

Sara C.

Eagle Mountain, UT

2012 Hyundai Sonata

12/16/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Poor communication

Had great difficulties finding out the status of our vehicle as it was in service for 36 hours for a simple line and gasket change. We never received a single call about it and had to repeatedly call in to get answers. Many calls went unanswered, those that were answered were transferred to the service department which often times never answered their phone.

Disappointing service.

No Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/19/2016 08:52 AM

Hi Sara, Thanks for taking time to respond to the survey. I apologize for the frustration. We will take this into our trainings and improve on communicating with our customers with updates to give them an over all better experience. Again, we apologize for the frustration and hope to work with you again and earn your business back. Happy Holidays!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

TS

Tanya S.

Spanish Fork, UT

2016 Hyundai Sonata

12/14/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly and capable staff

The staff was very friendly, capable and kind to all those waiting while their vehicles were being serviced. I was impressed!

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/16/2016 11:24 AM

Hi Tanya, Thanks for taking time to fillout the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Orem, UT

2012 Hyundai Tucson

12/12/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It's great because the people are great.

I wouldm
n't take my care anywhere else. Service is excellent and quality.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/13/2016 09:57 AM

Thanks for responding to the survey. We appreciate you coming in and working with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

PF

Paul F.

Highland, UT

2010 Hyundai Elantra

12/10/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Respectful

Thanks

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/13/2016 09:55 AM

Hi Paul, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

SM

Steven M.

Heber City, UT

2016 Hyundai Sonata

12/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

oil change, tire rotation and car wash

done fast and well

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/09/2016 11:42 AM

Hi Steven, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

LW

Lori W.

Irvine, CA

2012 Hyundai Sonata

12/06/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good quality at a good price.

I think Hyundai offers cars of high quality for a good price.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/08/2016 12:31 PM

Hi Lori, Thanks for responding to the survey. We appreciate you coming in and doing business with us. I am sorry about the business of our sales team, it is a busy time of year. If you would like to speak with someone on purchasing a new car, you can always call in and we will get you right with a salesman. 8012268194 If there is anything else we can do to improve and to earn a 5, please let me know. Thanks again for coming in and we look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

AB

Aletta B.

Orem, UT

2010 Hyundai Elantra

12/05/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Everyone is so friendly and helpful. Thanks!!

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/05/2016 01:58 PM

Hi Aletta, Thanks for responding to the survey. We appreciate you coming in and working with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

LP

Lindsey P.

Salem, UT

2013 Hyundai Elantra

12/01/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service dept is absolutely awesome

Murdock Hyundai is definitely a no regrets dealer

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/02/2016 12:05 PM

Hi Lindsey, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Orem, UT

2011 Hyundai Tucson

11/30/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

?

Friendly people

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/01/2016 02:35 PM

Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

Provo, UT

2013 Hyundai Elantra

11/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service, but always slow.

Sales and service are both slow, but have great people working there.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 12/01/2016 02:31 PM

Thanks for responding to the survey. I apologize for any frustrations. We are working out the kinks out and trying to improve wait times for our customers. We appreciate you coming in and working with us and hope to see you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

Cliente verificado

2015 Hyundai Sonata Hyb

11/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

This is an awesome Dealership and Service Department. I was told I needed to pay for the oil change--I have lifetime oil changes (really you only get 3 per calendar year), but the Service person said that they would give me a $10 coupon off the oil change--I did not get it after looking at my receipt. No worries, I will just need to manage my oil changes and tire rotations better throughout the year. I am still Very satisfied and happy with them.

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 11/29/2016 09:41 AM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5, please let me know. Thanks again for coming in and hope to see in the future!

Shawn Miller
Service and Director

Empleados con los que trabajó

Cliente verificado

Provo, UT

2015 Hyundai Elantra

11/28/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

I trust them with my Hyundai

Recomendado

SHAWN M. de Murdock Hyundai Lindon respondió el 11/29/2016 09:45 AM

Thanks for taking time to respond to the survey. We appreciate you coming in doing business with us and hope to see you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó

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