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BRETE ARNOLD

Murdock Hyundai Lindon
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(505 reviews)
83

Reseñas de BRETE ARNOLD

GL
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Gina L.
Orem, UT
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mine
Love u guys
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/27/2016 09:13 AM

Hi Gina,  Thanks for your response to the survey. We appreciate you coming in and doing business with us a look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
RG
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Robert G.
Orem, UT
2012 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Left window open...
I went in for a free oil change and the person left my window down and seat pulled way up when I picked it up. My wife left some food in the car and bugs were all in it. It could have rained too. Just put the window down and put the chair back as best you can.
No Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/27/2016 09:02 AM

Thanks for your response and I apologize for the frustrations. We will work to improve our process and we look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
DY
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Deanna Y.
Pleasant Grove, UT
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service team
I appreciated the way the service dept treated my vehicle when I took it in to get the upgrades that I had purchased. They made sure my car was vacuumed out prior to giving it back to me. Thanks for the good work.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/24/2016 02:32 PM

Hi Deanna, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to working with you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
MW
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Michael W.
Springville, UT
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
This dealerships service department is open from 7am-9pm making it incredibly easy to get your vehicle in in a pinch. Smiling faces and professional work. Love these guys
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/21/2016 09:50 AM

Hi Michael, Thanks for taking time to respond to the survey. We appreciate you coming in and going business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
MC
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Michelle C.
Payson, UT
2011 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/18/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Advisor
Brete Arnold is who makes this place so great! Whenever I have brought my car in to be serviced there is a "issue" that arises. Brete has always tried to take care of me. She makes me feel like she really cares and feels bad about what ever the issue has been. We both just laugh because it is like my car is jinxed.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/19/2016 07:02 AM

Hi Michelle, Thanks for taking time to respond to the survey.  If there is anything we can do to improve and to earn a 5, please let me know. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
SP
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Stephanie P.
Orem, UT
2002 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people and the atmosphere make it great!
They are very helpful and know how to treat customers. I go all the time for maintenance and other things on my car that needs to be done. They always fix it correctly and in good time! Thank you for taking care of me!
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/19/2016 06:52 AM

Hi Stephanie, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
HA
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Holly A.
Nephi, UT
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tire pressure
Always available for any services snd wash my car
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/19/2016 06:48 AM

Hi Holly, Thanks for taking time to respond to the survey. We appreciate you coming in and working with us and look forward to seeing you again soon!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
Cliente verificado
Provo, UT
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Great service. Very friendly.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/17/2016 07:36 AM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to working with you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
VB
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Verdaun B.
Provo, UT
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Center Waiting Lobby.
Love your popcorn and no charge beverage while waiting. Every one is very courteous and helpful. Service reps very efficient
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/10/2016 04:39 AM

Hi Verdaun, Thanks for taking time to respond to the survey. We appreciate your continued business and look forward to seeing you again!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
RI
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Ruth I.
Orem, UT
2016 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department Management
The service department manager is always helpful and considerate. I always feel important when I come in.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/02/2016 09:12 PM

Hi Ruth, Thanks for taking the time to fill out the survey. We appreciate you coming in and doing business with us and look forward to seeing you again in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
Cliente verificado
Provo, UT
2012 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service.
Once again, thank you for the excellent service.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 10/02/2016 09:06 PM

Thank you for the response to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5 in the future, please let me know. Look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
AR
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Abraham R.
Orem, UT
2007 Hyundai Entourage
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/29/2016
cliente verificadoCliente Verificado
Categoría: Service
Incompetent Service Department
Dealing with the incompetent staff in your service department has been on going for the past 6-7 years, and is not isolates to this one incident. There is no reason I should have my vehicle brought in multiple times for the sane issue - it shouldn't take 5 tries to have you fix my breaks, and then I have to go elsewhere to have it fixed. This latest issue took a month to resolve as your service advisor did a horrible job communicating to me. If this was isolated to one incident, I'd understand, but it is not.
No Recomendado
Empleados con los que trabajó
BA
BRETE ARNOLD
Cliente verificado
Orem, UT
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service Reps
The Service Reps know their job.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/29/2016 01:38 PM

Thanks for your response to the survey(s). We appreicate your feed back. Thanks for coming in and working with us and look forward to working with you in the future!

Shawn Miller
Service and Manager

Empleados con los que trabajó
BA
BRETE ARNOLD
Cliente verificado
Eagle Mountain, UT
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Great people and easy to work with
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/27/2016 01:46 PM

Thanks for responding to the survey. We appreciate you coming in and look forward to doing business with you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
AR
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Abraham R.
Orem, UT
2007 Hyundai Entourage
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/29/2016
cliente verificadoCliente Verificado
Categoría: Service
Incompetent Service Department
Dealing with the incompetent staff in your service department has been on going for the past 6-7 years, and is not isolates to this one incident. There is no reason I should have my vehicle brought in multiple times for the sane issue - it shouldn't take 5 tries to have you fix my breaks, and then I have to go elsewhere to have it fixed. This latest issue took a month to resolve as your service advisor did a horrible job communicating to me. If this was isolated to one incident, I'd understand, but it is not.
No Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/23/2016
Tipo de Servicio: Maintenance
Categoría: Service
The Service Department Ruined my Experience
The service staff is incompetent, and this has been the case ever since I bought my vehicle. Take the time to review their notes, and you'll see what I am talking about. Everytime Ivery taken my vehicle in, I've had to return several more times, or take it elsewhere. This is the opinion I share eith everyone, as I've given the deser ship several times to prove me wrong, snd they never do. Unfortunately, this isn't unique to me, as I know of other people who complain about it too. I tried to voice my concerns several yimes, but nothing really ever changed.
No Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/28/2016 01:51 PM

Abraham, We apologize for any frustrations. Looking over your repair order, it shows we did a repair on your car and I hope that it took care of the problem. Again, we apolgize for the frustrations.

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
RT
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Richard T.
Provo, UT
2009 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Visit and Suggestions
See my comments
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/22/2016 08:49 AM

Hi Richard, Thanks for responding to the survey. We apologize for any frustration we have caused.  We will work on getting better on communicating with our customers. I will take this into our trainings and work on improving in the future! Feel free to stop by anytime if that problem persists and we can take a look at it for you. Let me know if there is anything else we can do. We appreciate you coming in and look forward to seeing you again!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
KB
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Kathleen B.
Springville, UT
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service excellence
friendly, efficient and great waiting area
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/19/2016 07:34 AM

Hi Kathleen,

Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
BA
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Brete A.
Salem, UT
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service dept
The service dept is always awesome
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/19/2016 07:06 AM

Hi Brete,

Thanks for your response to the survey. We appreciate you coming in and look forward to working with you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
EG
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Eric G.
American Fork, UT
2015 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
best service ever
these people have always come through even when we haven't! I want to buy all my cars here.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/19/2016 07:04 AM

Eric, Thanks for your response. We appreciate your business and look forward to working with you in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
JS
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June S.
Irvine, CA
2008 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Brete service manager
Brete was so helpful and kept us informed even when they couldn't figure out what was wrong with my vehicle, When my husband said that we were going to have to rent a car for me, Brete offered us a loaner even though our car was no longer under warranty. That was so helpful to us! When I picked up my vehicle Brete told me if I had any problems with my car, that since she knew what had been wrong with it, if she wasn't working the service dept. could call her and patch me through. I really appreciated this.
Recomendado
SHAWN M. de Murdock Hyundai Lindon respondió el 09/16/2016 09:07 AM

Hi June, Thanks for your response to the survey. We appreciate you coming in and doing business with us and look forward to seeing you again in the future!

Shawn Miller
Service and Parts Director

Empleados con los que trabajó
BA
BRETE ARNOLD
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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