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ANTHONY J DEVINCENT

Lakeland Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(135 reviews)
56

Reseñas de ANTHONY J DEVINCENT

GV
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Genette V.
Lakeland, FL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I went for an oil change and everyone greeted me with a smile. They are knowledgeable and have always provided great service.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/26/2021 05:51 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
DB
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David B.
Zephyrhills, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service appointment
Great service in a timely manner.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/19/2021 06:52 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
GC
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Geraldine C.
Tampa, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mrs
An overall great experience
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/19/2021 06:52 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
JM
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John M.
Winter Haven, FL
2020 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Staff, cleanliness.
Our sales rep, Shaun Dotting, is such a pleasant young man. Shaun took time to greet us and to explain questions I had about cell phone connection.

Anthony was a service rep and was very polite and informative.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/06/2021 08:29 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
JL
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John L.
Lakeland, FL
2020 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Your care in insuring that the customer is satisfied
Great care
Recomendado
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
EM
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Elmer M.
Lakeland, FL
2020 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick Turnaround service
Pull in a service tech. comes out with a hand held tablet and scans a bar code in the door jamb and all the info comes up along with the 7500 mile interval required work to be done plus any additional work discussed when called for appointment. The tech confirmed if there was any additional work needed to be done. Before the car was moved a man came out and sprayed a cleaner on all surfaces that their personnel would touch plus put in seat covers and floor mats. A little over an hour later the car was back all work done and the car was washed and seat covers and mats were gone. Great service
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 12/29/2020 05:57 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
JL
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John L.
Lakeland, FL
2020 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Your care in insuring that the customer is satisfied
Great care
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/25/2020
Tipo de Servicio: Maintenance
Categoría: Service
Wait time
Too long for simple service
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 12/29/2020 05:27 AM

Thank you for speaking with me. We look forward to seeing you next visit and if you need anything else please dont hestate we are here to help. Have a great day and happy new years! 

Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
KW
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Kathryn W.
Brandon, FL
2018 Hyundai Kona
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Oil change
I made an appointment for an oil change and all went well. Thanks and I'll see you next time!?
Recomendado
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
KW
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Kathryn W.
Brandon, FL
2018 Hyundai Kona
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Oil change
I made an appointment for an oil change and all went well. Thanks and I'll see you next time!?
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/07/2020
Tipo de Servicio: Maintenance
Categoría: Service
Oil change
Dependable service, just took too much time.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 12/16/2020 08:44 AM

Thank you for speaking with us and we look forward to seeing you next visit. 

Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
LS
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Lisa S.
Winter Haven, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service advisors
One this day they were very busy but I still was filled in every single moment and they got me going again. Great people they always take care of me that’s why I don’t go anywhere else and I a true customer 4 + years. Happy Holidays!!!
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 12/12/2020 06:35 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
AC
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Alan C.
Lakeland, FL
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
the way they take care of of you and your car
jessica and her staff are great to deal with
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 12/12/2020 06:33 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Tampa, FL
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recent visit
The facility is clean and welcoming
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 11/30/2020 08:43 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
QD
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Quilla D.
Plant City, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 11/30/2020 08:42 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
CK
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Charles K.
Plant City, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Cordial and professional atmosphere.
Really appreciate the way I am treated and the service on my Genesis is absolutely the best.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 11/20/2020 05:36 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
WA
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Wanita A.
Winter Haven, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Jessica’s review
Jessica’s review
She is good at what she does she is definitely a leader and always prompt service when I come to your center more employees should be like her!
She made sure I was happy before I left the center due to the lack of communication through another employee.
Recomendado
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
WA
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Wanita A.
Winter Haven, FL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Jessica’s review
Jessica’s review
She is good at what she does she is definitely a leader and always prompt service when I come to your center more employees should be like her!
She made sure I was happy before I left the center due to the lack of communication through another employee.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/04/2020
Tipo de Servicio: Maintenance
Categoría: Service
Jessica review
Jessica has always been at the service center every since I became a sonata owner which I love by the way!!
She is as good as it gets more employees could learn a lot from her about customer service abilities in keeping a customer informed about your vehicle and could normally give you an estimate if more time was needed to complete your service.
She’s the person to see!!!!
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 11/04/2020 05:36 AM

Thanking for speaking to me and if there is anything else I can do please let me know. Have a great day and see you next service.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
ED
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Edward D.
Plant City, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service
Very good service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/05/2020 07:08 AM

Edward

Thank you for your rating and review. We truly appreciate your business and we will continue to work to earn your business every time. Iv we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
PH
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Pat H.
Lakeland, FL
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional service
I was a drive in because my battery was losing power. They changed out the battery, serviced the engine, changed the oil and then washed my car inside and out. It was all included in my service plan, so it cost me nothing.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/31/2020 10:09 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/31/2020 10:12 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Lakeland, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everything was great minus the fact that on the 22,500 mile service it states a fuel additive was part of the service but on the maintenance preformed report it failed to show it was done.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/31/2020 10:08 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
CJ
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Christine J.
Lakeland, FL
2020 Hyundai Tucson
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/14/2020
Tipo de Servicio: Maintenance
Categoría: Service
Customer service
I am impressed that Jessica called to follow up on the service I received. She was very kind , knowledgeable and helpful.
Recomendado
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/14/2020 11:57 AM

Thank you for taking the time to speak with me and providing insightful information. If you need anything else please do not hestiate I am here to help. my direct nubmer is 863-577-5122

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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