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SureCritic / Concesionario Hyundai / Lakeland Hyundai / ANTHONY J DEVINCENT
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ANTHONY J DEVINCENT

Lakeland Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(135 reviews)
56

Reseñas de ANTHONY J DEVINCENT

Cliente verificado
Lakeland, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Awesome
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Winter Haven, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!
Received Excellent Customer Service!
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Winter Haven, FL
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Everything I asked about was answered and taken care of.
Service has been efficient and courteous in the couple of times I went there.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
BT
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Betty T.
Lakeland, FL
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
ok
never a problem
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
EH
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Emmett H.
Lakeland, FL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Top Notch
Quick check in, great shuttle service. Clean waiting area. Thorough inspection and report on vehicle condition and needs.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
JM
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John M.
Lakeland, FL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
first service, thorough job.
the idea of 5-year free service is a selling point, to begin with, but the team at Lakeland Auto Mall Hyundai not only checked for and resolved some factory corrections but also found a minor "visible" defect which they fixed fully. This was my first SCHEDULED service and when the car was returned to me, was fully serviced, a follow-up sticker was affixed to my windshield and my car was cleaned outside and INSIDE.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
CT
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Cherry T.
Lakeland, FL
2018 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Manny great advisor
Thank you Manny for great service and advice.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
ES
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Erica S.
Lakeland, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
My emergency window issue reaolved same day
My drivers window got stuck in the down position. I called and left a message for Jessica about the issue, she called me back quickly and worked my car into their extremely tight schedule that day!!!
Words do not exsist to express my gratitude to her & the service team. They all deserve raises.
Jessica is always, consistently helpful, kind and finding the solutions.
She deserves far more accolades and I am sure pay to reward her dedication and professionalism.
No matter what my issues have been, she gets it done with a smile.
THAT is rare in this world today. True customer service!
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
ML
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Marie L.
Mulberry, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Effucient
Personnel were friendly and the wait time was reasonable.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
MM
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Michael M.
Lakeland, FL
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great Response to Customer Concerns
I have a two purchase, 8 year happy relationship with Lakeland Hyundai. On my last visit, I was less than happy with the length of time that it took for routine service. I expressed this in a review. The dealer made several attempts to reach me. When we finally got together, they offered to provide valet service for my next visit. They were very understanding and sincere in their remedies.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Lakeland, FL
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Very pleasant, not pushy.
Very pleasant, not pushy.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
EV
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Edmundo V.
Lakeland, FL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience
They was very understanding of what we want and what was we looking for I will go back next time I need a car
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
MM
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Michael M.
Lakeland, FL
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great Response to Customer Concerns
I have a two purchase, 8 year happy relationship with Lakeland Hyundai. On my last visit, I was less than happy with the length of time that it took for routine service. I expressed this in a review. The dealer made several attempts to reach me. When we finally got together, they offered to provide valet service for my next visit. They were very understanding and sincere in their remedies.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/30/2021
Tipo de Servicio: Repair
8
Categoría: Service
Service and Hyundai Product Exceptional, Wait Times Horrid!
I have had very good experiences with their cars and their service. They will still be my go to dealership. But- Never again will I agree to wait for them to finish the job. Three hours for routine service (tire rotation and oil) is not acceptable. Bring transportation or arrange for a loaner, use the shuttle. Do anything except agree to wait.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 10/01/2021 02:41 PM

We have attempted to contact you and have had no luck. We would like the opportunity to resolve your concerns please feel free to call, text or email me at your earliest convienence. Have a great day

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
SH
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Scott H.
Valrico, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Professionalism and Integrity
Thank you for being a dealership and service department that handles things professionally and with the utmost integrity. Sometimes, small problems occur, and rather than ignore them, you handle them. I could have easily been sold a costly repair, however, something simple was found, albeit a small, unresolved problem, from a previous visit. You accepted the responsibility, corrected the issue, and made the correction. All without me having to say a word. Amazing in this day and age! Thank you!!
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Cliente verificado
Lakeland, FL
2016 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Oil chg/tire rotation
Service was great!! Took more time than I thought!! Although, I have been going there for several years and this is only the second time that has happened!! So…that’s not so bad!!
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
DB
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Diane B.
Lakeland, FL
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/22/2021
Tipo de Servicio: Maintenance
9
Categoría: Service
Follow up to First Review - Professional & Timely Response by Administration
My first review expressed frustration with the time it took to check out once my vehicle service was finished. Obviously the reviews are taken seriously and the dealership is sincere about my satisfaction because the next day I received a phone call. Heidi listened carefully to my concerns and was very professional. Within minutes, I received the paperwork I was not given at check out and she assured me the situation would be reviewed so it didn't happen again.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 09/23/2021 02:51 PM

Thank you for taking the time to speak with us and We look forward to helping you in the future. If you need anything please do not hesistate we are here to help. 

Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
WB
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William B.
Auburndale, FL
2020 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Problem resolved
After discussion of problem I received a very good resolution. Will pick up touchup paint tomorrow. Thank you for your friendly assistance. It is appreciated.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
DC
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Duane C.
Kissimmee, FL
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2021
cliente verificadoCliente Verificado
10
Categoría: Service
First oil change and inspection
As expected appointment was on schedule. Wait time was not as long as I expected. Friendly Car Care Service representatives.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
DC
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Duane C.
Kissimmee, FL
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2021
cliente verificadoCliente Verificado
10
Categoría: Service
First oil change and inspection
As expected appointment was on schedule. Wait time was not as long as I expected. Friendly Car Care Service representatives.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/15/2021
Tipo de Servicio: Maintenance
9
Categoría: Service
Descent
Could have been better, but I’ll take it.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 09/16/2021 03:21 PM

We appreciate you taking the time to complete a survey. We would like the opportunity to speak with and see if we can resolve any concerns. A team member will be reaching out tomorrow. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
EP
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Earl P.
Auburndale, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Helped me out in an emergency
I came to the dealership without an appointment with a dying battery and they found an opening to replace my battery and to check to make sure nothing was draining the battery.
Empleados con los que trabajó
AD
ANTHONY J DEVINCENT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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