AR

Adam Ritch

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(278 reviews)
68

BT
gravatar
BILL T.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
cliente verificadoCliente Verificado
Categoría: Service
5 Star
wait time was way less and customer was great
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/23/2020 11:09 AM

Bill, thank you for the 5 star review! We're so glad that we were able to beat the wait time and glad that you enjoyed your time with us. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RL
gravatar
ROBERT L.
Airway Heights, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/12/2020
cliente verificadoCliente Verificado
Categoría: Service
No issues
Service was friendly and professional. All issues were fixed for the amount of money I expected to pay. Only minimal issue was that they told me everything would be done by noon, when that was when all the diagnostics were completed with the actual repairs taking another couple hours. All other communication was excellent.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/12/2020 03:07 PM

Robert, thank you for the constructive review! We are always looking at ways to improve and it sounds like the initial communication was the main issue in making your service experience less than perfect. Thank you for letting us know so that we can raise the issue with our team and continuously improve! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CH
gravatar
CHRISTIAN H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Awesome service
Fantastic service department.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/10/2020 12:17 PM

Christian, thank you for the awesome review! We agree - our service department is fantastic! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Newport, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/31/2020
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Adam did a great job of getting our 2010 F250 serviced and brakes replaced.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:51 AM

Anonymous, thank you for the great review! We're so glad that we were able to get your F250 serviced and make sure that you've got the brakes that you need! We'll be sure to pass along your kind words to Adam. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JF
gravatar
JOHN F.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service in both Service and sales
When I drive into the Service bay I feel like everyone gives me their undivided attention! I have always received my car back before the quoted time.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:50 AM

John, thank you for the 5 star review! We're glad that you feel well attended to! Our goal is always to make our customers feel welcome and comfortable! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

AD
gravatar
ARTHUR D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent, prompt service
We’ve had excellent experiences with both of our Fords at Mike White Ford. They are courteous, explain what is needed and was accomplished, and go the extra mile.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:45 AM

Arthur, thank you for the excellent review! We're so proud to be servicing both of your Fords! We're proud of our courtesy and try to always go the extra mile! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Airway Heights, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
cliente verificadoCliente Verificado
Categoría: Service
friendliness of staff
We appreciate your staff and how friendly they are.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:37 AM

Anonymous, thank you for the 5 star review! Thank you for the compliment on our staff! We appreciate you as well! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Pinehurst, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
cliente verificadoCliente Verificado
Categoría: Service
Truck oil service and recalls done
Everybody was very friendly and professional. The work on the vehicle was done in a timely
manner.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:34 AM

Anonymous, thank you for the 5 star review! Friendly and professional are our middle names! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DK
gravatar
DARRELL K.
Boise, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/25/2020
cliente verificadoCliente Verificado
Categoría: Service
F350 check engine light
I made an appointment because the check engine light was on. On the day of the appointment the truck would not start because of the battery issue. I told the guy at the desk of both issues. The tech must’ve only focused on the check engine and did not check the batteries. When I come to pick up the truck and ask them about the truck not starting they said They could not find an issue. The next morning the truck wouldn’t start and I called and took it in to be looked at again. When the tech check the batteries one of them was bad. The service guy did give me a good price on replacing the battery but I shouldn’t have to come back a second time for something they should’ve checked originally.
Recomendado
Empleados con los que trabajó

PD
gravatar
PAUL D.
Harrison, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Employees
No one wears a mask at Mike White Ford and that is a management error. This is the reason I gave you only 1 Star. Facemasks reduce the spread of COVID-19, that is the evidence based science ( nothing to do with politics). For every 6 people who wear a mask we prevent 1 COVID-19 case. As an emergency physician I would like to see as few COVID-19 cases as possible. Your employees all wearing a Face mask would send a strong message that you care for your customers. Telling customers to wear a facemask would send a strong message that you care for your employees
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/26/2020 10:31 AM

Paul, first and foremost, we'd like to thank you for your hard work during these complicated times. We would also like to see as few COVID-19 cases as possible. Mike personally purchased high quality, multi layer masks for employees and they were distributed. We have not required these masks to be worn, but have encouraged their use.

As one of the employees who wears a mask regularly, I can assure you that there are some of us wearing them. We completely agree with the evidence based science and encourage both employees and customers to wear masks. Our customers and our employees mean the world to us and we are taking very strict measures in terms of cleaning and disinfecting areas and high touch points. We also completely altered the layout of our showroom and waiting areas to allow for social distancing. Thank you for reaching out and we sincerely thank you and all health care workers for everything that you're doing! You are all heroes!

Empleados con los que trabajó

MM
gravatar
MARK M.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2020
cliente verificadoCliente Verificado
Categoría: Service
fast friendly service explaination of what they are doing and approximately how long it will take.
I have been a customer of this dealership many years and always appreiciated the service i received and all of the service writers are knowledgeable and get the work done in a timely fashion. We recently purchased a used vehicle from the dealership and were helped by salesmen Mark Marshall who really did an outstanding job on getting the deal we wanted. we would recommend the Dealership to any of our friends or relatives looking for a vehicle or service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/26/2020 10:19 AM

Mark, thank you for the excellent review. We consider ourselves very lucky to have had the opportunity to serve you both on the vehicle service and vehicle sales portions of the dealership. We're also very happy for you and your new-to-you vehicle! We'll be sure to pass along your kind words to Mark Marshall. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Very pleasant experience!
Clean, efficient, professional!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/18/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that you found your experience to be so pleasant! That's always our goal! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CC
gravatar
CRAIG C.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Employees
Adam in service , excellent guy, very helpful, honest,true to his word !!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/14/2020 03:57 PM

Craig, thank you for the excellent review! We'll make sure to pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CB
gravatar
CHRISTOPHER B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Treat You Like Family
Greeted quickly in service by my service advisor Adam, vehicle was in for my scheduled appointment on time and finished in the quoted time. Painless process as always
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/12/2020 03:53 PM

Christopher, thank you for the excellent review! We treat you like family because our customers are our family! We're all in this together and want to make sure that you're taken care of! We're glad the process was painless as always! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JW
gravatar
JORDAN W.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Could be better
The time estimate on when your vehicle is supposed to be done could be better, also i stood by myself in the lobby and at no time was I approached by any employee.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/30/2020 04:33 PM

Jordan, thank you for the honest review. We're sorry that we were off on the time estimate for your vehicle and would like to discuss that further. If you'd be open, please call us at (208) 664-9211 and ask for Ed, he's our service manager. In regards to being approached, due to the Corona situation, we are giving our customers extra distance right now and letting them approach us first. We apologize if this came across as unfriendliness. We're just protecting our customers and employees during this difficult time. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

KR
gravatar
KENNETH R.
Coeur D Alene, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/27/2020
cliente verificadoCliente Verificado
Categoría: Service
Frustrated
The best part of the service was the dealership remembered I needed a loaner car while my truck was in the shop.
I was not happy the truck needed two parts replaced. I question the quality of Ford products. At this point, I'm not sure the transmission issue has been resolved.
Another issue was the truck took almost two days to repair, when I was told one. I would assume Ford has something telling how long it should take to repair or replace each part. So almost a full extra day is surprising to get something fixed. Plus being without my only business truck an extra day is difficult on my business.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/04/2020 08:26 AM

Kenneth, we've left you two messages trying to get a hold of you to discuss your situation and see what we can do to improve the situation. Please call us back at your earliest convenience. (208) 664-9211 and you can speak with Adam (your service writer), or Chelsea (Assistant Service Manager) or Ed (Service Manager.) All three are aware of your situation and would appreciate the opportunity to speak with you. Thank you.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Easy access & timely service
Making appointment was effortless, service advisor quickly informed me of technicians assessment and potential solution to the problem. After which the service was performed quickly and efficiently.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/28/2020 04:08 PM

Anonymous, thank you for the 5 star review! We're so glad that the whole process went smoothly - from appointment to advising and service completion! It sounds like everything went swimmingly and we're glad to hear it! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

gravatar
Cliente verificado
Airway Heights, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Adam is always helpful
The Service Department is always friendly and helpful. Thank you.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/28/2020 04:07 PM

Anonymous, thank you for the kind review. We're so glad that you enjoy our friendly and helpful Service team! We'll also pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Athol, ID
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Thank you
Thank you Adam for fixing my remote starter issue and explaining the issues from the previous visit, and thank you for putting up with me!.
Recomendado
Empleados con los que trabajó

GF
gravatar
GREG F.
Nine Mile Falls, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2020
cliente verificadoCliente Verificado
Categoría: Service
I took less than an hour just like the service advisor said it would..
I was in and out in under an hour just like my service advisor said . I like that !!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/24/2020 03:06 PM

Greg, thank you for the excellent review! We're so glad that we were able to get you taken care of under an hour and live up to our promised time! Thank you for choosing Mike White Ford! We look forward to taking care of you and your Fusion again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.