AR

Adam Ritch

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(278 reviews)
68

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
The service team is exceptional, from the time you pull in until the time you leave.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/09/2020 03:50 PM

Anonymous, thank you for the exceptional review! We're so glad that you had such a great experience, from start to finish! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CF
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CARLOS F.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Great job
Excellent experience at mike white Ford. Very professional and caring staff
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/09/2020 03:49 PM

Carlos, thank you for the great review! We're so glad that you had an excellent experience and enjoyed spending time with our professional and caring team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DM
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DEBORAH M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
I was met promptly and checked in and everything was explained about the service being done. They gave me an estimate of the time it would be done. The time was very accurate.
I was pleased with the thoroughness of the service. Adam was pleasant to work with and took time to explain everything to me.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/30/2020 08:57 AM

Deborah, thank you for the great review! We're so glad that your service was so smoothly and that you were given an accurate estimate for the length of service! We'll be sure to pass along your kind words to Adam as well! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

WA
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WALT A.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2020
cliente verificadoCliente Verificado
Categoría: Service
Quality people
Every time I have been to the service department for maintenance or repairs I have been impressed with the staff’s genuine interest in treating me, the customer, with respect. I have always left satisfied with the service I have received.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/29/2020 01:25 PM

Walt, thank you for the phenomenal review! We are so pleased to hear that you have received a consistently high level of service during every visit! That's what we strive for! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Very helpful service
Service center was very pleasant I am very glad to have chosen them. Only 4/5 stars because of lack of mask in the waiting area (everyone in service area was wearing masks). Greeting gentleman, though nice, no mask.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/26/2020 04:52 PM

Anonymous, thank you for the good review. We're very glad that you found your overall experience to be pleasant. We're sorry the confusion regarding masks. In between the Panhandle Mandate being lifted and the CDA mandate going into effect, there was some miscommunication on what was required and what wasn't. Mask requirements have been clarified and adjusted. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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Cliente verificado
Airway Heights, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2020
cliente verificadoCliente Verificado
Categoría: Service
owner
EXCELLENT SERVICE
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/22/2020 01:07 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed your service so much! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/09/2020
cliente verificadoCliente Verificado
Categoría: Service
As Ford as you can get
It’s Ford. They are there for a sale or to make money. What else is their to be expected? They will have all the smiles and answers to get you to buy a new car but ask a question to service and they are clueless.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/12/2020 04:35 PM

Anonymous, thank you for taking the time to discuss your frustrations with us. We truly do appreciate you taking the time so that we could better understand your frustrations with the sound. We promise to continue to try our upmost to keep your vehicles running to the best of their abilities and serve you in whatever capacity we can. If there is anything more that we can do, feel free to contact Ed Baker or Kevyn Erbe, Servive Manager and Assistant Service Manager at (208) 664-9211.

Empleados con los que trabajó

JA
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JEFFREY A.
Osburn, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2020
cliente verificadoCliente Verificado
Categoría: Service
engine replacement
the repair work was done well and you took very good care of us . thanks.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/09/2020 03:44 PM

Jeffrey, thank you for the 5 star review! We're so glad that your repair work went so well and that you also enjoyed getting to know our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DV
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DON V.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Great dealer
I have always had good experience with this dealership. I bought my Expedition in 2013 Them now have 210000 miles on it. Most of the work that has been done has been done at this dealership.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/09/2020 03:37 PM

Don, thank you for the great review! Thank you also for your continued confidence in our dealership! We're so proud to service your vehicle! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BS
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BILL S.
Port Orchard, WA
Ford E450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2020
cliente verificadoCliente Verificado
Categoría: Service
The Calvary to the rescue
Our 2008 E-450 Powerstroke shuttle bus RV conversion, which we named "TrooperRV" for our YouTube videos about our boondocking experiences, sprang a coolant leak somewhere in the wilds of Montana. We managed to limp TrooperRV into Coeur d'Alene and called Mike White Ford as no other repair shop along the backcountry roads had the time, or parts, to make repairs. While Joe said their diesel mechanic was booked sold for 4 weeks, he said to bring TrooperRV in and they will do what they could to get us back on the road and safely home -- "home" was another 500 miles to Port Orchard, WA. That night TrooperRV was diagnosed with a busted radiator; the part arrived the next day and TrooperRV was ready for the road that night. We are grateful to Mike White Ford's service department, namely their unnamed diesel mechanic, for their amazing ability to get us on the road and safely home in our time of distress. Thank you, Joe, Adam, and the unnamed mechanic ... you folks are the best!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/09/2020 03:33 PM

Bill, thank you for sharing your incredible story. We were so glad that we were able to take care of both you and TrooperRV! We can't always performs miracles, but sometimes with little luck and a lot of dedicated employees, we're able to make magic happen. We're so glad that we were able to get you back on the road to continue your adventures. We will be sure to pass along your kind words to the entire team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
AIRWAY HEIGHT, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Department
The Mike White Ford Service Department is very accommodating. Great communication and good follow through. Couldn't have been easier. Thanks.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/01/2020 03:26 PM

Anonymous, thank you for the excellent review! We are very proud of our service department and are so glad that you had such a great experience with them! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
cliente verificadoCliente Verificado
Categoría: Service
First time customer
I received excellent customer service from Adam Ritch in the Service Dept. He explained all the service needed on my car, and contacted me for approval of the additional service needed. Adam also emailed me my invoice and called/called me when my car was ready for pick up. I also used the shuttle service, which was efficient and on-time. The shuttle driver as courteous and friendly.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/24/2020 03:20 PM

Anonymous, welcome to the Mike White Ford family! We're so glad that you gave us a chance to serve you and even more glad that the experience was so pleasant! We'll be sure to pass along your kind words to Adam and the rest of the service team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

TS
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TINA S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Service department
They very quick and on schedule.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/24/2020 03:17 PM

Tina, thank you for the 5 star review! Quick and on schedule are two of our biggest goals for every service experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2020
cliente verificadoCliente Verificado
Categoría: Service
Routine Maintenance
Was greeted quickly and in a friendly manner. Work took a little longer than I thought but they were pretty busy that day.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/24/2020 03:14 PM

Anonymous, thank you for the great review! We're so glad that you felt warmly greeted! We're sorry that we weren't able to meet the expectations for speed but we hope to do better next time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

LS
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LETHA S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2020
cliente verificadoCliente Verificado
Categoría: Service
People make it Great
yur people are WONDERFUL!!!!!!!
very nice
the prices for services, not so much, sorry
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2020 04:28 PM

Letha, thank you for the 5 star review! We're so glad that you enjoyed our service team! We can understand why the pricing isn't your favorite part, we wish we could do everything for free! But we have called around to many of our local dealers and have found that our prices are lower or very competitive for the same work. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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RANDALL W.
Coeur D Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
Professional staff with no hassles. In & out, got me on the way quickly!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2020 01:43 PM

Randall, thank you for the great review! Professional and no hassle are two words that we strive to embody every day! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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CODY S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Friendly and welcoming staff
Worked with Adam in Service and Paul & Kenny in finance and all were very helpful and knowledgeable. My appointment time was honored in a timely fashion and I was kept informed on the progress of my vehicle. I look forward to giving Mike White Ford my business in the future.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/16/2020 02:32 PM

Cody, thank you for the kind review! We'll be sure to pass along your kind words to Adam, Paul and Kenny! We're so glad that you had such a fantastic experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

AC
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ANTHONY C.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Bad wobble
Purchase the truck from Northwest autosports they had it three or four times couldn't figure out why it was shaking so bad. Took it into Mike White with an hour as they figured out that the tires had excessive ground Force and a couple other small problems. Awesome job guys
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/16/2020 02:29 PM

Anthony, thank you for the 5 star review. We're sorry that you had a bad experience elsewhere, but we're so glad that we were able to get it sorted out for you and safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DL
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DAROLD L.
Issaquah, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2020
cliente verificadoCliente Verificado
Categoría: Service
Broke down in CDL
Did a great job working to get my truck back on the road.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/14/2020 02:36 PM

Darold, thank you for the 5 star review! We're so glad that we were able to diagnose and fix your truck smoothly! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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LARRY T.
Athol, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/07/2020
cliente verificadoCliente Verificado
Categoría: Service
Friendly & quick
After I had my truck towed to White Ford, they got on it quickly and in two days had it back on the road for me .
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/08/2020 02:56 PM

Larry, thank you for the 5 star review! We're so glad that we were able to get your truck back on the road quickly and safely! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.