Hello Chaplain Tom,

We understand how frustrating and upsetting this situation must be, and we take allegations of this nature very seriously. Customer trust and transparency are core values for us, and we want to look into what happened during your visit. We are really sorry to hear about your experience with your 2026 Hyundai Tucson. Please contact our customer care center at (844) 462-5557 so that we can discuss this further.  Thank you. 

Hello Raymond,

Thank you for sharing your feedback regarding your vehicle and experience thus far. We apologize for any inconvenience. If you have any questions or concerns about Hyundai vehicles, please contact our Connect Center at (800) 633-5151. One of our representatives will be happy to assist you further. Thank you ^cc

Hello Thomas and Dorothy, We would like the opportunity to investigate this. A representative will be in touch with you shortly to investigate further ^cc.