Months of Poor Communication Over a Simple Warranty Repair
My experience with AutoNation Hyundai Tempe's service department has been extremely frustrating. I originally brought my 2024 Hyundai Palisade Calligraphy in on May 15, 2026 and specifically reported an issue with the driver's-side mirror. The paperwork documented the mirror problem, but when my vehicle was returned to us, no one explained the diagnosis, warranty status, repair cost, or next steps.
I later learned through follow-up calls that the mirror had been assessed. I was eventually told the replacement part had been ordered and needed to be painted. After numerous calls and attempts to get updates, Service Manager Tommy Tufano emailed me on July 14 stating that the mirror “was approved and ordered” and was at the body shop waiting to be painted.
What should have been a straightforward repair turned into months of me repeatedly contacting the dealership for information. At one point, I was even told that my original service advisor, Max, claimed nothing had been ordered because we supposedly refused to pay. That was extremely concerning because we were never given a repair estimate, price, or amount to approve or refuse.
The mirror was eventually painted and returned to the dealership, and I was contacted to schedule installation. I appreciate that the repair was ultimately moved forward, but the communication and handling of this situation were far below what I expected. Customers should not have to spend months calling and emailing just to find out the status of a repair or receive basic information about what is being done to their vehicle.